AutoNation Honda Tucson Auto Mall
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problems with Honda CRV
Written byon 11/14/2023
Took my vehicle in for engine noise. After having the vehicle in and out of shop for 6 days it finally got fixed. Had to deal with customer service rep Gregg which was a total nightmare. He had no communication skills. Last straw was he couldn't even bother to tell me my vehicle was ready for pickup. I sincerely doubt I will be a repeat customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Piper Yost on 11/16/2023
Dealer Response
Hi Donna, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2238. We hope to hear from you.
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