Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Honda HR-V Service
by PamTucson on 10/05/2023Took my car in for some routine maintenance. During the multi-point inspection, it was noticed that the battery was starting to go bad so they took the initiative to replace the battery. My car is still under warranty, so there was no… cost to me.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
No Hassle Purchase
by Mike T on 10/04/2023We dealt with Aaron in Sales and Mark in Finance. We spent a lot of time with Aaron in making our decision. He was extremely patient with us and answered all of our questions. Aaron is a very genuine person and we appreciated his… non-presssured approach to the sales experience. He was friendly, professional and very thorough in completing all of the details of our transaction. We would recommend him to anyone who is interested in purchasing a vehicle from you. Mark was very thorough and professional explaining all of our options in Finance. He was great to deal with. Two things for the Honda Corporation to consider: (1) The cargo mat currently is pretty useless. It needs to be a net that can stretch across the back of the cargo area and have a pocket that items can be placed between the front and back of the netting. (2) A 360* camera would be a great item to have. The expanded back-up camera is nice, but the 360* is extremely helpful!!Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Mike T
by Mike T on 10/04/2023Yesterday we brought our new CR-V back to your Service Department to fix an item we noticed when picking up the car. They were able to correct several items before delivery but had to order a replacement part. Our service rep is John… Beeman. He was very helpful and informative. Service encountered a small problem and John and Scott worked out a solution with us that worked for everyone. I like John and am looking forward to working with him. We also want to compliment your Service Department for their installation of the accessories that we ordered. We loaded the car and they did an excellent job of installing them.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Very kind staff
by Jan Baker on 10/03/2023My service advisor Dallas was very professional and courteous. He was very mindful of my time being I had my grandbaby with me.Hi Jan, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. We are always more than happy to assist you if anything else comes up. Take care!
Recall and Fluid replacement
by Flcontrol on 10/02/2023The Service Rep took care of my problem anf the differential fluid cahnge in a timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honda Accord Service
by Jesuslg on 09/24/2023The service was good and they vacuum my carHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent service!
by Cynthia on 09/19/2023I’ve been having my 2017 Honda CR-V serviced by AutoNation Honda for over 4 years and I always receive stellar service from them and their associates! My technician was courteous, responsive and pleasant to deal with. He had my vehicle back… to me within the time he projected and I was on my way.Hi Cynthia, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and knowledgeable
by LorePerez on 09/16/2023Dallas is very knowledgeable, efficient, and friendly. It’s always nice having great customer service at the Honda in Tucson. Thanks guys!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Routine Check
by jo parsons on 09/15/2023Appointment was made with no problems. Arrived on time and car was done in less than an hour. George Hogan was great. We went to lunch and he texted when our service was complete, walked us to our car and was very friendly and… personable. Explained all that was done and very thorough.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Janet H on 09/15/2023John Beeman is always very helpful and answers all my questions and explains things in detail so it’s easy for me to know what is being done to the vehicle. Always professional and friendly.Hello Janet, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thumbs up
by Holly on 09/13/2023As a Woman, it can be intimidating at dealers shops. Every question was answered straightforward and with respect. John is greatHi Holly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Car
by Paula B on 09/11/2023Was easy, not stressful, and I love my car!Hi Paula, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Evan King on 09/09/2023Marcus from AutoNation was an absolute pleasure to work with. Very communicative and helpful during the entire process. This was by far the best service I’ve ever received at a car dealership. I cannot recommend AutoNation or Marcus enough.Hi Evan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change, warranty work and timing belt
by F&J Nobler on 09/06/2023Greg Cheesbrough was great. Very personable and knowledgeable and our Odyssey was completed earlier than promised. We routinely put on 20-25 thousand miles per year on road trips and appreciated him suggesting replacement of the timing belt… as a precaution against roadside problems. He even worked with us on the priceHi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
A/C work
by gilabj9 on 09/01/2023Excellent; got a ride home, and was picked up to get my car. My service advisor, Desiree, called me a couple of times to update me. My car was cleaned, and all work explained to me.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall
by billy33 on 09/01/2023Gregg was very helpful in getting this recall done. They completed the work in less time than the estimate and that really did make my day. This gives the service department an A-1 in my book!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Service
by Swpellet on 08/31/2023Team worked quickly to get my oil change done and completed the work much quicker than what they estimated. Friendly and always ready to answer any questions I had.Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Replacement parts
by 1234567 on 08/28/2023Our vehicle had parts replaced due to a recall. I was told it would take between 4-6 hours to replace but the work was completed early. I was informed twice during the day of the changes!! Outstanding work!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Experience
by Debbie Durha on 08/26/2023Got me in and out within an hour with no appointment. Replaced my battery!Hi Debbie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I'm never going back to AutoNation
by Ross539 on 08/24/2023Two years ago, I had a nightmare experience buying a car at the AutoNation BMW dealership across the street from AutoNation Honda. I swore I’d never go back and I haven’t, but when I decided to buy a new Honda Accord Hybrid, the only one I… could find that I liked in Southern Arizona was at the Tucson AutoNation dealership. I figured different dealerships, different people, so I traded the BMW and came out with them owing me $5,138 back. The surprise started when we signed the papers and exchanged keys, and I said, “Where’s my check?” They told me it took three to five days to process. This sounded wrong to me. The controller’s office is right in the same showroom, and if I owed them money, I’d certainly have to write a check before I went out the door. But what can you do? I went home in my new car, which I like a lot. On Thursday I sent an email to my salesperson and said I’d like the check before the weekend and would he get on it, and a few minutes later I got a call from Charlie, who said he was one of the managers. He said he’d be gone Friday, but he’d left a phone message and sent an email, and I should have my check by the end of the day. I didn’t hear anything back, so Monday I called Charlie again. He didn’t pick up, so I left a message and asked him to call me back, but he never did. I waited it out Tuesday, then Wednesday I called Charlie again and left a message. Again, he didn’t call me back. Now it’s Thursday, nine days out from my purchase, and I just checked the mail to see if they had mailed the check. Still nothing. So now I’ve decided to check the mail again on Friday, and if it’s not there I’ll go in and see the manager and try to get the money they’ve owed me for over a week. I’ll amend this review after that happens with an update. Car dealers like to talk a good game about customer satisfaction, but it’s easy to bring you a cup of coffee while you wait. The real test comes if there’s some kind of problem, and on two occasions now, AutoNation has shown they don’t really care. Again, I’ve made a vow to go to another dealer next time I buy a car. If you’re looking for a car in Tucson, I recommend trying other dealerships first. AutoNation isn’t the only game in town.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Oil Change
by Jun Cortez on 08/22/2023Excellent service with a great discount , specially at this time everything went up .Hello Jun, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025