AutoNation Honda Tucson Auto Mall
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Dealership Service Review
service Rating
Poor Service
Written byon 10/22/2023
I received a text with pictures of the engine air filter and the compartment filter. They did look dirty. I immediately texted back to change them. Then I got a call from Desarrie and I told her to change the filters. Guess what? The filters were not changed. Also if she had told me the ABS module was $2000, I wouldn't have wasted $160 for a diagnosis. I hope I never have to go back to Auto Nation Honda again. I bought my car in 2016, but after 7 plus years, they have done their best to get rid of me. You have succeeded. Good bye!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Megan Reid on 10/26/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2238 to discuss what we can do to help.
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