Sands Chevrolet at Surprise
Customer Reviews of Sands Chevrolet at Surprise
Review type:
Good experience
by Wareaglewalt on 01/30/2025Only issue I had was the rep who checked me in either didn’t listen to me close enough or didn’t communicate my situation to the tech. I told him I had a bulge on the sidewall of a tire but the tech spent a while looking for a leak to… patch. That’s when they asked about it and I told the tech like I’d told the rep that I had circled the bulge with a sharpie. Otherwise good job done.Chevrolet
by Chevrolet on 04/28/2024Everything seem good except the pricing seem little high,We appreciate the kind words. We look forward to seeing you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
Friendly Service Sands Chevrolet Surprise
by Chevy4Life on 08/30/2023I can't believe how consistent Henri has been with my service. He is always kind, friendly, always makes sure I am aware of future maintenance recommendations. The store is always clean, staff as always are friendly and I am always relaxed… when I come into this dealership whenever I have to wait for my service. Thank you so much guys, please keep up the good work!Thank you for the awesome feedback! Henri is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he has been there to provide you with great service. Sincerely, The Sands Chevrolet Team
Sand’s Chevrolet Of Surprise is The Best Around.
by Rowdy Cates on 01/28/2023Jake and the Service Team at Sand’s Chevrolet are simply Stellar. Great communication and experience as well as the best customer service around. We have been purchasing and having our vehicles from Sand’s Chevrolet Surprise for as long as… I can remember. Thomas and The sales Team are also amazing! I recommend any and all looking to purchase a new or used vehicle or to have a vehicle serviced to check Sand’s Chevrolet of Surprise out. You will be amazed at how well you will be taken care of. Thank you Jake and Thomas for such a wonderful experience from purchasing our vehicles to having them serviced. You all have The absolute best Team around… Sincerely, Raleigh Cates And FamilyRowdy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Sands Chevrolet Team
Sands Chevrolet Service Department
by SereinD on 01/14/2023Nicholas Thompson is the epitome of professionalism. His exceptional work ethic, knowledge and expertise is unrivaled. He has been a key factor as to why I continue to do business with Sands Chevrolet. I'm not treated just like another… customer, I'm treated like family.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sands Chevrolet Team
I have been going to Sands Chevrolet for over two years now and Nicholas Thompson has never disappointed.
Great experience!
by Reggie A on 12/20/2022Very organized, great experienceIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sands Chevrolet Team
Great Service
by Joycedavis on 07/03/2022As always, the service is great and Nicklaus is super.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Sands Chevrolet Team
Poor Service
by Unhappy on 05/16/20228 AM appointment with pickup by lyft, called at 8:20 was told they were looking for a driver. asked about a $15.00 service discount I received by email, Didn't get itThank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Sands Chevrolet Team
Routine service
by Pam Wells on 05/09/2022ExcellentThank you for your wonderful feedback! Sincerely, The Sands Chevrolet Team
tire repair
by bugdude on 05/04/2022fixed a flat tireI appreciate you taking the time to leave us this perfect star rating, bugdude! Our team will look forward to working with you again in the future. Take care! Sincerely, The Sands Chevrolet Team
Very prompt
by Tatted daddy on 03/01/2019Quick service and quick return. Got the truck in and out quickly and very polite service staffwas great
by ralphbo on 05/10/2016only thing wrong was air in tires 39 when it should have been 35Great place and great service
by dschauer on 04/30/2016Had trouble with a rattling noise. They went over and above to find it and resolved the situation. I highly recommend this dealership.Pricing
by Yurkiddin on 04/18/2016Bought a brand new Equinox. Took it in for scheduled service (oil change). It had less than 3000 miles and they told me that I MUST have all my wheels balanced at MY COST. I asked them why? They said the Chevy maintenance schedule called… for it. B.S.! The schedule said it didn't matter how little my mileage was. It was based on the amount of time I owned he vehicle. B.S.!Dishonesty
by Phoenix2119 on 02/10/2016Went in for an oil change- they did that in a reasonable amount of time. Then they came out and tried selling me a new truck. Then they told me. All of my fluids had to be changed and fuel filter had to be cleaned, all to the tune of… about $975. They stated if I did not have the work done, my extended warranty would not be valid. Called my local dealer back home and they told me the work that they said was necessary did not have to be done! Sands sent me an.email asking about my experience and then never responded! Needless to say, they did not want to hear about my experience.2 visits excuses and no answers
by brokencar3 on 02/25/2015Service dept did not follow up to get recall or powertrain issues fixed.After two visits and car still not fixed.Really at a loss of words over the missteps and excuses.Promised follow up never completed
by tntplayer on 02/10/2015The service representative and the service manager promised me in person that they would follow up with a warrant claim I requested due to the entertainment system in my 2013 Sonic not working. After several phone calls from me, I have not… received any replies or satisfaction. I am not satisfied with the integrity of the service department.Excellent Service
by gbryant332211 on 12/25/2014updated 02/05/2015I am very pleased with the service you gave me. Cameron is an asset to your company as he was very helpful and courteous. I felt like he really cared about my needs. I was especially pleased when he informed me all systems checked out and… I didn't need the 75,000 mile service. I don't think I ever remember a company being that honest. It saved me over $600 at this time. Especially thankful as I just spent over $900. I will be making an appointment for a 30,000 mile service for my wife's Scion next month. Also thanks so much for the complete car wash. George A. BryantSands Chevrolet Surprise
by KenandJodi on 12/19/2014updated 12/31/2014Service advisor Victor is the saving grace for this dealership. Your dealership would be the best if everyone followed his lead. I will not buy another Chevrolet, most unethical company I have ever done business with I have a chevy spark… and Cruz both sold with recalls, how am I supposed to resale these vehicles when they are lemons.Satisfied Customer
by flofed on 12/19/2014updated 12/31/2014Everyone was polite, wanted to help as soon as I got there. My car was ready in less time. Good work good job by allThank you!
by Jeff8686 on 12/19/2014updated 12/30/2014I made the appt on Tuesday and was seen on Friday that same week. I was very happy with the time frame due to needing two things done. Brad greeted me and got my car back really fast. He always greets you with a smile and he is always very… nice. He has gone the extra mile for me in the past. I have nothing but nice things to say about Sands, Brad and everyone that has worked on my 2 vehicles.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thank you for your feedback! We appreciate you taking the time to share your experience with us. I understand your concern regarding the communication about your tire issue, and I will make sure to address this with our team to improve our service. I'm glad to hear that the overall job done was satisfactory. If you have any further questions or need assistance, please don’t hesitate to contact us at Sands Chevrolet - Surprise. We look forward to serving you again! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
by Sands Chevrolet - Surprise on 02/01/2025