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Customer Reviews of Sands Chevrolet at Surprise

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79 service reviews
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  • Good experience

    4 out of 5 starsby Wareaglewalt on 01/30/2025

    Only issue I had was the rep who checked me in either didn’t listen to me close enough or didn’t communicate my situation to the tech. I told him I had a bulge on the sidewall of a tire but the tech spent a while looking for a leak to patch. That’s when they asked about it and I told the tech like I’d told the rep that I had circled the bulge with a sharpie. Otherwise good job done.
    • Thank you for your feedback! We appreciate you taking the time to share your experience with us. I understand your concern regarding the communication about your tire issue, and I will make sure to address this with our team to improve our service. I'm glad to hear that the overall job done was satisfactory. If you have any further questions or need assistance, please don’t hesitate to contact us at Sands Chevrolet - Surprise. We look forward to serving you again! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com

      by Sands Chevrolet - Surprise on 02/01/2025


  • Chevrolet

    4 out of 5 starsby Chevrolet on 04/28/2024

    Everything seem good except the pricing seem little high,
    • We appreciate the kind words. We look forward to seeing you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com

      by Sands Chevrolet - Surprise on 05/01/2024


  • Friendly Service Sands Chevrolet Surprise

    5 out of 5 starsby Chevy4Life on 08/30/2023

    I can't believe how consistent Henri has been with my service. He is always kind, friendly, always makes sure I am aware of future maintenance recommendations. The store is always clean, staff as always are friendly and I am always relaxed when I come into this dealership whenever I have to wait for my service. Thank you so much guys, please keep up the good work!
    • Thank you for the awesome feedback! Henri is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he has been there to provide you with great service. Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 08/31/2023


  • Sand’s Chevrolet Of Surprise is The Best Around.

    5 out of 5 starsby Rowdy Cates on 01/28/2023

    Jake and the Service Team at Sand’s Chevrolet are simply Stellar. Great communication and experience as well as the best customer service around. We have been purchasing and having our vehicles from Sand’s Chevrolet Surprise for as long as I can remember. Thomas and The sales Team are also amazing! I recommend any and all looking to purchase a new or used vehicle or to have a vehicle serviced to check Sand’s Chevrolet of Surprise out. You will be amazed at how well you will be taken care of. Thank you Jake and Thomas for such a wonderful experience from purchasing our vehicles to having them serviced. You all have The absolute best Team around… Sincerely, Raleigh Cates And Family
    • Rowdy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 01/30/2023


  • Sands Chevrolet Service Department

    5 out of 5 starsby SereinD on 01/14/2023

    Nicholas Thompson is the epitome of professionalism. His exceptional work ethic, knowledge and expertise is unrivaled. He has been a key factor as to why I continue to do business with Sands Chevrolet. I'm not treated just like another customer, I'm treated like family.
    • Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 01/17/2023

    • I have been going to Sands Chevrolet for over two years now and Nicholas Thompson has never disappointed.

      by Serein Diaz on 01/17/2023


  • Great experience!

    5 out of 5 starsby Reggie A on 12/20/2022

    Very organized, great experience
    • It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 12/21/2022


  • Great Service

    5 out of 5 starsby Joycedavis on 07/03/2022

    As always, the service is great and Nicklaus is super.
    • Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 07/06/2022

  • Poor Service

    2 out of 5 starsby Unhappy on 05/16/2022

    8 AM appointment with pickup by lyft, called at 8:20 was told they were looking for a driver. asked about a $15.00 service discount I received by email, Didn't get it
    • Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 05/18/2022

  • Routine service

    5 out of 5 starsby Pam Wells on 05/09/2022

    Excellent
    • Thank you for your wonderful feedback! Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 05/10/2022

  • tire repair

    5 out of 5 starsby bugdude on 05/04/2022

    fixed a flat tire
    • I appreciate you taking the time to leave us this perfect star rating, bugdude! Our team will look forward to working with you again in the future. Take care! Sincerely, The Sands Chevrolet Team

      by Sands Chevrolet - Surprise on 05/06/2022

  • Very prompt

    5 out of 5 starsby Tatted daddy on 03/01/2019

    Quick service and quick return. Got the truck in and out quickly and very polite service staff
  • was great

    5 out of 5 starsby ralphbo on 05/10/2016

    only thing wrong was air in tires 39 when it should have been 35
  • Great place and great service

    5 out of 5 starsby dschauer on 04/30/2016

    Had trouble with a rattling noise. They went over and above to find it and resolved the situation. I highly recommend this dealership.
  • Pricing

    4 out of 5 starsby Yurkiddin on 04/18/2016

    Bought a brand new Equinox. Took it in for scheduled service (oil change). It had less than 3000 miles and they told me that I MUST have all my wheels balanced at MY COST. I asked them why? They said the Chevy maintenance schedule called for it. B.S.! The schedule said it didn't matter how little my mileage was. It was based on the amount of time I owned he vehicle. B.S.!
  • Dishonesty

    1 out of 5 starsby Phoenix2119 on 02/10/2016

    Went in for an oil change- they did that in a reasonable amount of time. Then they came out and tried selling me a new truck. Then they told me. All of my fluids had to be changed and fuel filter had to be cleaned, all to the tune of about $975. They stated if I did not have the work done, my extended warranty would not be valid. Called my local dealer back home and they told me the work that they said was necessary did not have to be done! Sands sent me an.email asking about my experience and then never responded! Needless to say, they did not want to hear about my experience.
  • 2 visits excuses and no answers

    1 out of 5 starsby brokencar3 on 02/25/2015

    Service dept did not follow up to get recall or powertrain issues fixed.After two visits and car still not fixed.Really at a loss of words over the missteps and excuses.
  • Promised follow up never completed

    1 out of 5 starsby tntplayer on 02/10/2015

    The service representative and the service manager promised me in person that they would follow up with a warrant claim I requested due to the entertainment system in my 2013 Sonic not working. After several phone calls from me, I have not received any replies or satisfaction. I am not satisfied with the integrity of the service department.
  • Excellent Service

    5 out of 5 starsby gbryant332211 on 12/25/2014
    updated 02/05/2015

    I am very pleased with the service you gave me. Cameron is an asset to your company as he was very helpful and courteous. I felt like he really cared about my needs. I was especially pleased when he informed me all systems checked out and I didn't need the 75,000 mile service. I don't think I ever remember a company being that honest. It saved me over $600 at this time. Especially thankful as I just spent over $900. I will be making an appointment for a 30,000 mile service for my wife's Scion next month. Also thanks so much for the complete car wash. George A. Bryant
  • Sands Chevrolet Surprise

    4 out of 5 starsby KenandJodi on 12/19/2014
    updated 12/31/2014

    Service advisor Victor is the saving grace for this dealership. Your dealership would be the best if everyone followed his lead. I will not buy another Chevrolet, most unethical company I have ever done business with I have a chevy spark and Cruz both sold with recalls, how am I supposed to resale these vehicles when they are lemons.
  • Satisfied Customer

    5 out of 5 starsby flofed on 12/19/2014
    updated 12/31/2014

    Everyone was polite, wanted to help as soon as I got there. My car was ready in less time. Good work good job by all
  • Thank you!

    5 out of 5 starsby Jeff8686 on 12/19/2014
    updated 12/30/2014

    I made the appt on Tuesday and was seen on Friday that same week. I was very happy with the time frame due to needing two things done. Brad greeted me and got my car back really fast. He always greets you with a smile and he is always very nice. He has gone the extra mile for me in the past. I have nothing but nice things to say about Sands, Brad and everyone that has worked on my 2 vehicles.

About our dealership
Amenities
  • Instant Financing
  • Complimentary Coffee
  • Rental Car Service Onsite
  • Cable Television
  • Collision Repair/Body Shop