Sands Chevrolet at Surprise
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Dealership Service Review
service Rating
Good experience
Written byon 01/30/2025
Only issue I had was the rep who checked me in either didn’t listen to me close enough or didn’t communicate my situation to the tech. I told him I had a bulge on the sidewall of a tire but the tech spent a while looking for a leak to patch. That’s when they asked about it and I told the tech like I’d told the rep that I had circled the bulge with a sharpie. Otherwise good job done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Sands Chevrolet - Surprise on 02/01/2025
Dealer Response
Thank you for your feedback! We appreciate you taking the time to share your experience with us. I understand your concern regarding the communication about your tire issue, and I will make sure to address this with our team to improve our service. I'm glad to hear that the overall job done was satisfactory. If you have any further questions or need assistance, please don’t hesitate to contact us at Sands Chevrolet - Surprise. We look forward to serving you again!
Ron Malvestuto - Service Director
(623) 455-7777
rmalvestuto@sandsautomotivegroup.com
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