Sands Chevrolet at Surprise
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Dealership Service Review
service Rating
Dishonesty
Written byon 02/10/2016
Went in for an oil change- they did that in a reasonable amount of time. Then they came out and tried selling me a new truck. Then they told me. All of my fluids had to be changed and fuel filter had to be cleaned, all to the tune of about $975. They stated if I did not have the work done, my extended warranty would not be valid. Called my local dealer back home and they told me the work that they said was necessary did not have to be done! Sands sent me an.email asking about my experience and then never responded! Needless to say, they did not want to hear about my experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes