Customer Reviews of Right Toyota
Review type:
3 Hours to replace a battery and its still not done.
by slazar16 on 09/23/2024updated 10/02/20243 Hours to replace a battery and its still not done. Took me 4 phone calls to check on the status before I got the answer that they haven't even touched the truck yet. Waited on the lot for over an hour before finally leaving. This place is… an absolute joke. The worst. -5 stars if that were possible.Rename your dealer to WRONG TOYOTA.
by Mike on 09/24/2024Buyer Beware: Run. As far as you can and as fast as you can. We've spent $150,000 at this dealership. The result, a lemon car we had to return. And the worst service on earth. Recently, we had my wife's Toyota in for a 50k checkup. 3 hours… later, we call to check on it, they never even checked the car in. 1. They didn't do the 50k inspection. 2. They messed up our aftermarket skid plate. 3. THEY NEVER PUT THE PLUG BACK IN THE OIL PAN. 4. They told us our control arms were broken and needed to be replaced. Car was taken a to real shop, where they diagnosed: no inspection was created, half the oil had already spilled out of the engine, the skid plate was fine, both control arms were fine and NOTHING from the 50k service had been done. As two prominent members of a band that is about to embark on a National Tour, we'll ensure that the world is screaming Wrong Toyota's name from the high heavens.Slippery Maintenance
by Taco One on 06/11/2024I purchased my truck from Right Toyota and my dad purchased all his vehicles there. I take the truck there for routine maintenance and it is always an adventure. Quality is marginal and they forget to do things like, install the oil… filter properly which results in the oil leaking all over the driveway and almost destroying the engine. Today I got the oil changed again and mentioned my issues with past maintenance. The service advisor's response, we haven't had any issues "today". That is apparently the metric they use, nobody died today so we must be doing ok. I then watched the tech use a 3' breaker bar to remove the plastic oil filter! Don't recall that ever being needed for anything related to an oil change. There are lots of good service providers in the area. I'd recommend using one of them. Today was my last visit to Right Toyota.SM, we are sorry you are unhappy with the service you received from our dealership. We wish you the best and we apologize for our shortcomings.
Always taken care of at Right Toyota
by Chris on 09/27/2023Thank you to Right Toyota in Scottsdale for always taking care of me and getting me in and out when caring for oil changes and check ups!We are here to please :) Thank you very much for the feedback, we appreciate your business.
Tell me you don’t want to service my Tacoma without telling me
by Luke Jackson on 09/14/2023Call dealership to replace rear bearings and seals on 2001 Tacoma. They tell me flat rate is $1,200, so I bring it in. They look at it, all day, and call me late to say it will be $2,200 plus tax, cuz brakes were soaked with gear lube. No… [non-permissible content removed], brakes have to come off to press off and on bearings, spacers and seals. So I buy Toyota parts from camelback Toyota dealer, $400 and pay local machine shop to press off and on parts ($142) and do all the work myself in about six hours. Right Toyota always makes me feel dirty and used.We are deeply sorry to hear about your recent experience with our dealership regarding the service on your 2001 Tacoma. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns. We apologize for any inconvenience and frustration you may have experienced.
Right Toyota perfect service and sales
by Jane doe on 07/23/2023The service dept is honest and upfront. Appointments are the way to go. They always deliver in a prompt way. Great people to work withThank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.
Everything was quick and easy
by Katie on 07/03/2023No complaints, my service gentleman was kind, respectful and on-time.Thank you for taking the time to share your positive experience at our car dealership, we greatly appreciate your business and feedback.
Untrustworthy
by Cyndi on 05/06/2023They lie about what they do to your vehicle!Cyndi, our dealership has no reason to lie to customers, we apologize you had a bad experience.
Shiny on the Outside but NOT so Shiny on the Inside
by Disappointed For Sure on 04/09/2023updated 05/05/2023Poor communication! Overall, this dealer is a disappointment. The sales process went smoothly as they are eager to sell you a new vehicle but once that’s done, it’s good riddance. This dealer falls short in my expectations. Service, Parts… as well as the Management. I regret my purchase!We apologize for the communication issues you have experienced with us after your purchase. Please contact us and let us know where we fell short and what we can do to help you and improve the level of service we provide. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Over 4 hour wait for a simple oil change
by G Davis on 04/21/2023I waited over four hours for an oil change. I was never told that there would be a long wait. My time from work is just a valuable as Right Toyota’s time. Obviously, Right Toyota has so much business they don’t need my friends or families’… service or purchase business !G Davis, we are very sorry for the long wait for your recent oil change. We value every customer's business and we apologize for taking up so much of your work day. We are working on expanding our service infrastructure and staffing to accommodate the increased demand for service. Please contact me if you have an additional comments or concerns you would like to share. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Service
by Ray on 02/12/2023Great service, every time I bring my Tundra in they take care of any issues in a prompt and timely manner. I highly recommend this dealership. I purchased my 2019 Tundra after many months of searching for a truck at this dealership as they… had the best deal nationwide.Thank you very much for your business and for recommending our dealership. You are a valuable customer and we love having you, see you again soon!
Ways to improve
by Radgirl18 on 12/19/2022Good service, easy to schedule, plenty of waiting area(s). Improvement(s): offer free snacks (ex. Honda, Chevrolet and Lexus dealers). Wash the vehicles after servicing as a courtesy, similar to other dealerships.Radgirl, Covid killed the snacks, we apologize.
Service Advisor was not friendly
by David on 12/01/2022The service advisor seemed irritated that I didn’t know where my late father bought his 4Runner. Then tried to hard sell me service plan. Tried to sell me a service plan again when I came to pick up my vehicle. Did not go over any of my… paperwork or inspection. Cashier was very pleasant.We apologize you had a difficult experience, I have passed your comments along to management for training and improvement. Matt W. - CR Mgr. - Right Honda
Did it "Right"
by Giboo on 09/30/2022Punctual, polite, and efficient. Everything done correct and timely.Thank you for being an awesome Right Toyota customer!
It’s all good
by MarBoo on 09/28/2022Easy to schedule appointment. Respectful of my time. I was told it would be an hour and my car was ready in an hour. My last service (in another state) took 4 hours, but I was never told it was possible that it would take anywhere nearly… that long. I really appreciate that Right was respectful of my time.We do our best to complete service in a timely manner because we understand time is valuable. Thank you for the feedback and support.
Dead Battery
by Steve Beiriger on 09/25/2022Needed to replace our dead battery and got in and out in a timely manner.We are pleased we were able to solve your battery issue quickly and efficiently, thank you for the feedback.
Happy Camper!
by Pahter on 09/22/2022Very efficient, personable and dependable service!Thank you for the positive feedback, we appreciate your business.
Extremely happy with the service
by Steve Y on 09/20/2022We’ve been using Right Toyota for all our service needs for many years now and been extremely happy with the service we’ve received. This visit was no exception. They were courteous, informative and got the service completed before the… estimated time.Thank you for the positive feedback, we appreciate your business.
Team Toyota is amazing!
by Eileen Burick on 09/17/2022Chris and his service team work tirelessly to make customers happy. He got us on our way in no time and our Toyota was in tip top shape when we left. Great job Chris and Team Toyota!We do our best to provide excellent service, thank you for the feedback and support.
Maintaining service
by Amer Bearat on 09/17/2022Junior Qasemy provided an amazing service. He is always helpful.Junior is the best, thank you for the recognition.
Exceptional customer service
by Sunshine on 09/16/2022Very accommodating staff, timeframe of repairs was on point, vehicle returned clean.Thank you for the vote of confidence, we appreciate your business.
Right Toyota , a Toyota dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVS.
Our Scottsdale Toyota dealership is one of the premier Toyota dealers in Scottsdale and in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Toyota parts and Toyota service departments in Scottsdale, Arizona. Right Toyota provides Scottsdale, Arizona with an excellent Toyota Parts Team. Please be sure to visit us at 7701 E Frank Lloyd Wright Blvd.
Our commitment to our Used Vehicle inventory is backed by a 1 year / 15,000 mile maintenance program.
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, we also serve the surrounding suburbs of Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria. Our online Toyota dealership web site was created to enhance the buying experience
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
- English
- Spanish
We apologize for the frustration and inconvenience related to this issue. 1. You are correct that we did not complete the 50k inspection due on your vehicle, definitely our error. 2. Your skid plate was bent and damaged and we reinstalled it the best manner possible. 3. We did reinstall the drain plug in your oil pan, but the washer on the plug failed causing the oil to leak. Again, our error and we apologize. 4. We recommended the control arms need attention and took pictures. As a measure of "Good Will" we agreed to refund you $1000 to compensate for any expenses incurred. You accepted our offer and then left this review soon after.
by Matt W on 09/25/2024