Right Toyota

I purchased my truck from Right Toyota and my dad purchased all his vehicles there. I take the truck there for routine maintenance and it is always an adventure. Quality is marginal and they forget to do things like, install the oil filter properly which results in the oil leaking all over the driveway and almost destroying the engine. Today I got the oil changed again and mentioned my issues with past maintenance. The service advisor's response, we haven't had any issues "today". That is apparently the metric they use, nobody died today so we must be doing ok. I then watched the tech use a 3' breaker bar to remove the plastic oil filter! Don't recall that ever being needed for anything related to an oil change. There are lots of good service providers in the area. I'd recommend using one of them. Today was my last visit to Right Toyota.