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Right Toyota


7701 E Frank Lloyd Wright Blvd, Scottsdale, AZ 85260 (map)
Today 8:00 AM - 8:00 PM
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Yes (17) No (12)
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Dealership Service Review

1 out of 5 starsservice Rating
Rename your dealer to WRONG TOYOTA.
Written by Mike on 09/24/2024

Buyer Beware: Run. As far as you can and as fast as you can. We've spent $150,000 at this dealership. The result, a lemon car we had to return. And the worst service on earth. Recently, we had my wife's Toyota in for a 50k checkup. 3 hours later, we call to check on it, they never even checked the car in. 1. They didn't do the 50k inspection. 2. They messed up our aftermarket skid plate. 3. THEY NEVER PUT THE PLUG BACK IN THE OIL PAN. 4. They told us our control arms were broken and needed to be replaced. Car was taken a to real shop, where they diagnosed: no inspection was created, half the oil had already spilled out of the engine, the skid plate was fine, both control arms were fine and NOTHING from the 50k service had been done. As two prominent members of a band that is about to embark on a National Tour, we'll ensure that the world is screaming Wrong Toyota's name from the high heavens.

  • Recommend this dealer? No

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Matt W on 09/25/2024
Dealer Response
We apologize for the frustration and inconvenience related to this issue. 1. You are correct that we did not complete the 50k inspection due on your vehicle, definitely our error. 2. Your skid plate was bent and damaged and we reinstalled it the best manner possible. 3. We did reinstall the drain plug in your oil pan, but the washer on the plug failed causing the oil to leak. Again, our error and we apologize. 4. We recommended the control arms need attention and took pictures. As a measure of "Good Will" we agreed to refund you $1000 to compensate for any expenses incurred. You accepted our offer and then left this review soon after.
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