Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix
Review type:
Excellent sales and customer service!!
Jeep Services
by Melissa on 05/02/2021Great service! Thank you to Nicholas for going above and beyond to ensure I had a good customer experience.Melissa, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
AutoNation--Outstanding Jeep Purchase Experience
by SlickPilot on 04/29/2021Chuck Brewer and the team at AutoNation made my recent Jeep Wrangler purchase a fun, positive, experience. Friendly, helpful, and professional--they have earned my highest recommendation!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
No Curtesy Vehicle
by Pbonyx1 on 04/26/2021Service staff is great. My problem with this dealership is that they don’t offer a courtesy vehicle for me to drive whenever I have to drop my Jeep off for all day service. My 2019 Wrangler has had to be serviced a lot over the past year,… and I’ve spent probably over $250 on transportation that was supposed to be covered under my Jeep Wave perks/benefits as a free rental for each service visit. I would’ve switched dealerships a while back if it weren’t for the service issue being a recurring one. It all leaves me wondering if they’re fully servicing the vehicle each visit, or if they’re rushing to just give it back to me each day so as not to keep it overnight as it probably needs.Hello, thank you for taking the time to leave us feedback. If you are willing to give us another chance, please reach out to us at (480) 630-2825 to speak to our manager directly. Take care.
Good Experience
by Jeepguy on 04/25/2021Repair was completed same day. Clear communication of the problem.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always an easy proceess
by Keep it Real on 04/23/2021Nicholus, has always been my go to, but I have been treated well by all others. I have been to many service departments and there always seems to be a problem, but with Nick, he always gets it done. I'm not always happy because there is… something wrong, but for safety matters and the fact it would be more costly if they didn't catch it, I'm thankful. There never has been unnecessary additions and costs like a lot of services departments. Thank youHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
6 Month Service
by THS on 04/19/2021Maureen did her usual excellent job. As I mentioned to Steve when he called to ask how it went I indicated I thought 4 hours was a little long for what was scheduled (oil change & tire rotation). I have always had good service at this… facility (10 years) & consider this a “one off”.Hello, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Great Sales Person but, extremely bad General Manager
by 21 Ram Rebel on 04/11/2021updated 04/19/2021I purchased a 2021 Rebel technically blind, the truck was listed but not in the lot since the General Manager decided to get it for the weekend so I agreed it will have 521 miles on it(not sure why so many right) so this truck will be… delivered to my home(3.5hours away) the next day. Next day comes and the truck has a little more than the mileage said and a damage windshield. Long story short it made feel like I was getting a used truck instead of a brand new one. My salesperson was great! me personally I've been in the sales role for more than 13 years and Courtney T was not pushing for the sale at all but, making valid points to have a little of leverage and most important, she actually deal with me via email most of the time which no one does! In the other hand finance rep Jessy was very pushing for selling of course the most he could after agreeing to a deal with salesperson. Next day I finally got my truck with a brand new windshield and I knew at that time why they weren't able to bring the truck to me when we closed the deal it turns out, the General Manager went to a trip to Las Vegas and of course they did not delete their paired phone or destinations on the Uconnect. Overall, I will follow this salesperson anywhere! whenever Im looking for a new car however, never again at AutoNation dealershipMr
by Popaia T on 04/01/2021Easy and fastHi Popaia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unhappy
by Unhappy on 03/28/2021Took my Cherokee in for oil change and recall and I don’t think they even did the oil change, the previous visit they didn’t get the oil cover under car secure and now that is broken. Had been charged a few times for tire rotation which… they didn’t do so had to buy new tires. I have 10 oil changes from when I purchased the suv, if wasn’t for that I would not take it there.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.
You don’t even deserve 1 star
by Trisha s on 03/22/2021I purchased a vehicle here and it has been in the shop longer than I have had it. They give you a 90 day warranty, but refuse to fix anything wrong with the vehicle! This is the worst experience I have ever had. And I will not go back… here and I highly recommend no one going there to purchase a vehicle.Hi Trisha, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 630-2825. We would appreciate the chance to turn your experience around. Take care.
Service with Nick was great
by Angel w on 03/16/2021My car was checked out service and repaired on time as promised. Great safe atmosphere .Hi Angel, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Representative
by Toni Gerard on 02/19/2021updated 02/26/2021Ask for carl he is wonderful and honest . Its so hard to find a good serviceman but with Carl you cannot go wrong . Thsnk you carl for all you do i appreciate everything.Toni, thank you for your positive review. We're happy to have been of service to you. If you ever need more help, our team is available to talk -- safe travels!
Great experience
by Bilczewski on 02/20/2021updated 02/26/2021Easy to work with, price and service was greatHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Fantastic
by Fantastic on 02/23/2021an ongoing problem that the service rep Maureen was so good, that she even contacted the previous repair shop, to make sure her tech did not make the same mistakes. This shop has earned my business.We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Service on flushing the Radiator
by Dougie fresh on 02/05/2021updated 02/12/2021They did a good job on my truck!! Thank you so much. Keep up the great work guysHello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Car Service
by Jennie B on 02/06/2021I brought my car in for service because my battery light was on. I also had a factory recall. Maureen took the time to answer several questions and never made me feel rushed. I also requested an alignment because my steering wheel was… shaking. When I picked up my car she advised me that the shaking was from bad tires and I didn’t need an alignment. Pls he went the extra mile to show me the problem.Thanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Don't hesitate to call us if you ever need anything. Be safe on the road!
The worst experience I’ve ever had buying a car!!
by Suzilopez on 02/06/2021Buying my car from auto nation was the biggest mistake. I have been lied to , misled, ignored and much more!!! I would NEVER recommend auto nation to ANYONE!Suzilopez, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.
Car Service
by EABM1990 on 01/27/2021updated 02/03/2021Amazing! Costumer Services is great. The lady that assist me is AMAZING! I don’t know her name, but she’s always in service department, assisting the people that come in with there vehicles.Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Outstanding Service
by hablish on 01/22/2021Rocket was great to work with. Explained all services needed thoroughly and vehicle was completed when he said it would be.We appreciate you taking the time to leave us a response! We look forward to your next visit! Take care!
Oil change
by ataxifor4 on 01/13/2021Great service, taken care of right awayThank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent
by Excellent on 01/12/2021My service rep Jayce, was very helpful. Thumbs upExcellent, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/09/2025