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AutoNation Chrysler Dodge Jeep Ram North Phoenix


16406 N 26th Ave, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (6)
Service Rating
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Yes (35) No (8)
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Dealership Sales Review

2 out of 5 starssales Rating
Great Sales Person but, extremely bad General Manager
Written by 21 Ram Rebel on 04/11/2021
updated 04/19/2021

I purchased a 2021 Rebel technically blind, the truck was listed but not in the lot since the General Manager decided to get it for the weekend so I agreed it will have 521 miles on it(not sure why so many right) so this truck will be delivered to my home(3.5hours away) the next day. Next day comes and the truck has a little more than the mileage said and a damage windshield. Long story short it made feel like I was getting a used truck instead of a brand new one. My salesperson was great! me personally I've been in the sales role for more than 13 years and Courtney T was not pushing for the sale at all but, making valid points to have a little of leverage and most important, she actually deal with me via email most of the time which no one does! In the other hand finance rep Jessy was very pushing for selling of course the most he could after agreeing to a deal with salesperson. Next day I finally got my truck with a brand new windshield and I knew at that time why they weren't able to bring the truck to me when we closed the deal it turns out, the General Manager went to a trip to Las Vegas and of course they did not delete their paired phone or destinations on the Uconnect. Overall, I will follow this salesperson anywhere! whenever Im looking for a new car however, never again at AutoNation dealership

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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