Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix
Review type:
Excellent sales and customer service!!
Servicing my Challenger
by Plumcrzy2019 on 02/04/2023My most recent service appointment was great! The service was quick, communication was good and I am a big fan of the new email interaction for real time updates on what needs to be done or is being done.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Great dealership
by joeb1-- on 02/01/2023Great service/reasonable pricesHi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service- Warranty
by Roger12 on 01/30/2023Excellent experience on work, rental and duration.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent service everytime!
by crazymouse on 01/21/2023I love taking my vehicles to AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix because I always get excellent service and my service advisor Nicholas is the best! My technician Jerald does a fabulous job each time. As long as they’re… there- I will continue to take my cars.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Message Received
by 2020 Ram on 01/19/2023The older gentleman that checked me in was great! However my service advisor made it clear he hated his job, customers, and probably life. Good grief this guy was absolutely rude and miserable. I’ll go out of my way to go somewhere else to… get an oil change next time!Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2825 to discuss what we can do to help.
Jeep service at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix
by Dan Sniezek on 01/10/2023Had a great experience getting our Jeep Wave service - oil change and tire rotation at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Our service advisor Nicholas Thomas was very professional, friendly, humorous, and… knowledgeable. He took care of our vehicle's service, had it washed, and it left the dealership in great shape.Hi Dan, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent!
by AlaskaExpat on 01/02/2023I got in the day after Christmas. I was told they were down techs but the gentleman (short, thin and very energetic) promised to do the best he could. I wish I could remember his name). After the oil change, tire rotation and a new battery,… he apologized for taking so long. I told him that this was the fastest service I had ever received at Autonation and thanked him. I very much appreciated his efforts. Oh yes, the coffee was as good as ever.Hi, thank you for taking the time to leave us feedback. Feel free to stop by if you ever need any more help.
HVAC repair
by Joel woodman on 12/28/2022Guy was able to get us in, in a timely manner. He diagnosed the problem, and the mechanic confirmed the same issue. They gave me a price, and that was the price when it was all said and done. They were able to make the repair a lot faster… than I originally anticipated. They were great, and Guy; he's the best ! Thanks Guy.Hello Joel, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
If I could leave a “0” I would!
by Mary on 10/19/2022My husband and I “thought” we bought a car on Friday night. There was minor repair needed, we signed the papers and walked out. Saturday morning we received a call that the part needed to be ordered and that it would be ready Tuesday. Late… Tuesday afternoon we called, no response, so my husband drove to the dealer. Come to find out, they sold the car the day before. So unethical! No consideration, no professionalism! Avoid this dealer!Hi Mary, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2825. We hope to hear from you.
My husband DID speak to your manager, who offered no explanation, or apology. We wasted 5 days dealing with you people. We will never set foot on your lot again!
This was an awful car buying experience
by Johnny Doe on 07/19/2022The sales guy my wife and I had during the sales process was really just the worst. He was talking louder than any human should ever talk in a public setting, and trying to over-compensate for something using very weird body language and… not being accommodating in the slightest towards the end of the deal process. We sat there around ~5 hours. He was pushy and taking advantage of the ridiculous used car market at the time of the transaction. "Zero negotiation." (for a 13 year old truck, ugh give me a break man, just unreal) Also, was providing zero transparency into certain aspects of the 'deal' we made. Experiences like this make me happy to know that dealerships like this will soon be a thing of the past - as buying cars online is just 10000x better, My last two vehicle purchases were completely online and just so much better than whatever this turned into. Really recommend you take your business elsewhere, as I will not even bring my vehicle in for service there. Rather just go to a mechanic that I trust because these guys are snake oil salesmen.Hi Johnny, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd like, please contact our General Manager at (480) 630-2825. We'd appreciate the chance to make your experience a positive one.
Great Experience - RAM 1500
by Nate on 07/15/2022I had a great experience purchasing my new RAM 1500 from AutoNation. Bryan G was very low pressure, helpful and forthcoming with information before I even came into the dealership. He had the vehicle in which I was interested ready for me… to test drive. The pricing discussions were transparent and it was a simple process from selecting a new vehicle to drive it home. I will be back when it's time for our next vehicle purchase.Hi Nate, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wasted four days of my time.
by Az Auto Buyer on 07/05/2022Found the vehicle that I wanted to purchase online - completed the process online. Was offered all pricing, incentives, finance options, tax, tile, doc fees and bottom line price and monthly payment amount on a car that had a vin number… and stock number and was verified to be on the lot. Completed all paperwork for credit and approved for best finance options based on credit score. (was even told that we were "good at paying our bills") Scheduled an appointment to sign and take delivery only be told once we arrived that what was offered to us online would not be offered to us during this final step. In addition to this they added other fees - like window tinting for $600 more - that was not on the original quoted price online. Looking for any way to make more money. Red flags along the way should have tipped us off that this was not the "different experience" that was sold to us by the salesman when we first walked in. Even he said this was not right and they should make it right. “If I was his brother, he would tell me not to buy it" because of this shady practice. At least the sales guy was HONEST and hardworking - but once things fell out of his control the disaster that is Autonation USA in North Phoenix revealed that they are just another deceitful organization trying to manipulate as much money out of your pocket as they can. Even got a little "if you don't buy this today" pressure at the end after all this. Luckily in a world that is heavily dominated by online shopping and customer reviews we are able to show and tell what is really happening. There are plenty of cars and dealerships out there but I won’t be able to get back these last 4 days of my life.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2825. We hope to hear from you.
Mario made it happen
by Victor Andrade on 06/09/2022Mario got me the best possible deal. We made it happen. Ordered a new vehicle arrived earlier than expected.Hi Victor, thank you for your kind review; we are happy to pass along your comments to Mario here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Stellar Experience
by Dennis on 02/12/2022This was an excellent process, Luis Hernandez did a great job, from initial contact through the end.Hi Dennis, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Master Mechanic and Great Service
by betsy on 07/19/2021When I brought my car in, it was making a strange noise that needed a diagnosis. I decided to wait at the dealership to find out what was wrong. I learned it was going to cost several hundred dollars to fix. After several hours of waiting,… my car was finally ready. The Valet pulled it up, I got in and turned the key. Nothing. I had an instant feeling a dread. After all the waiting, my car was not starting. Then I realized, It Did Start! It started up so quietly and was running so smoothly that I couldn't hear it or feel it. Unbelievable! It continued to start silently for the next two days. Now, I can hear it start very quietly. The engine is still running silently. The very talented auto service technician did a great job!! Maureen, my very attentive service adviser, was professional, helpful, friendly, kind, as usual. This was an expensive repair for me, but the payoff was amazing. I didn't know cars (other than electric) could run so quietly and smoothly. I think it might even be quieter than when it was new. Yeah, I recommend this place!Betsy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix and we hope to be of service again in the future. Drive safe!
Dream service!
by Thomas Larsen on 06/15/2021They could not have done more. The service was quick and they went above and beyond to make sure I was satisfied.Thomas, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Purchased a Ford F-450 from John Senter.
by John W. on 06/15/2021John was very professional and caring. He did everything right. I love his personality and work ethic. This is our second vehicle we have gotten from John and I would recommend him anyone looking for a vehicle and I will go back for a 3rd… vehicle when its time.John, thank you for your kind review; we are happy to pass along your comments to John here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Warranty work
by Billmell on 05/28/2021Izzy was an amazing service advisor. She went above and beyond to assist me.Billmell, thank you for your kind review; we are happy to pass along your comments to Izzy here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! If you have any further questions, please give us a call. We're always happy to help!
Shady
by VictorD on 05/15/2021I dealt with car salesman Francis (Manager, Gaston) I arrived with my TrueCar offer and a exclusive bonus cash offer to get the best deal out the door. Francis agreed to honor both of my offers and recorded the offer code (MC2827622372) to… come and find out I got the selling price for a lot higher than the TrueCar offer and did not even apply the Bonus cash offer that I was entitled to. I confirmed with other local dealerships and was told I in fact got con by the dealership personnel. I called to try to get a hold of Francis and ask the questions on why they didn’t apply or even sold me the car for the price they said they would honor he was no where around, when I spoke to (manager) Gaston and I question him, he said he didn’t know anything about it and that he didn’t know what Francis had told me to come to a deal agreement. I thought I was paying the taxes and fees of the extra thousands I got cheated out of. Correctional officer and these guys here are [non-permissible content removed]!Car shorting out
by Sid Nipar on 05/12/2021Service personnel found the problem quickly and resolved it. Thank youHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent Service
by MMitchell on 05/03/2021I received excellent service when I took my Jeep Wrangler in for service. My service advisor (Sam) was very upfront and informative about the process and expectations. He even pulled it in after service was complete and it started to… rain. Excellent customer service!!!Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/09/2025