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AutoNation Chrysler Dodge Jeep Ram North Phoenix


16406 N 26th Ave, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (6)
Service Rating
Recommend:
Yes (35) No (8)
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Dealership Sales Review

1 out of 5 starssales Rating
Wasted four days of my time.
Written by Az Auto Buyer on 07/05/2022

Found the vehicle that I wanted to purchase online - completed the process online. Was offered all pricing, incentives, finance options, tax, tile, doc fees and bottom line price and monthly payment amount on a car that had a vin number and stock number and was verified to be on the lot. Completed all paperwork for credit and approved for best finance options based on credit score. (was even told that we were "good at paying our bills") Scheduled an appointment to sign and take delivery only be told once we arrived that what was offered to us online would not be offered to us during this final step. In addition to this they added other fees - like window tinting for $600 more - that was not on the original quoted price online. Looking for any way to make more money. Red flags along the way should have tipped us off that this was not the "different experience" that was sold to us by the salesman when we first walked in. Even he said this was not right and they should make it right. “If I was his brother, he would tell me not to buy it" because of this shady practice. At least the sales guy was HONEST and hardworking - but once things fell out of his control the disaster that is Autonation USA in North Phoenix revealed that they are just another deceitful organization trying to manipulate as much money out of your pocket as they can. Even got a little "if you don't buy this today" pressure at the end after all this. Luckily in a world that is heavily dominated by online shopping and customer reviews we are able to show and tell what is really happening. There are plenty of cars and dealerships out there but I won’t be able to get back these last 4 days of my life.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Rose Schmidt on 07/08/2022
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2825. We hope to hear from you.
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