Customer Reviews of Liberty Buick
Review type:
Jerry Seese
by Jlseese on 06/23/2024Liberty Buick service was excellent. Colette had service organized and technician followed up with expedient service. Car was washed and cleaned inside after service.Lousy mechanics.
by Stephanie Holtz on 10/30/2021From a cross threaded oil drain plug 6 months ago to cross threaded radiator cap 4 weeks ago and then mysteriously my heater hose is pulled from the core on the firewall and leaking the same day i get home from your mechanic replacing the… said cross threaded radiator cap. I don't believe in coincidence and you can never earn my trust back. Now my car sits in the driveway leaking fluid because of your inept service department that claims 2 times in 3 weeks they did an inspection and found nothing, either they're blind or spiteful. Personally i say both. Doesn't matter they're doing this to a car driven by my 83 year old mother does it? . Pathetic excuse for a service department.Stephanie, Thank you for your feedback. We do apologize that you were not satisfied with your visit. If you have any more questions or would like to discuss this further, please contact me. Thank you. Sincerely, Ed Trueblood
New tire install
by Jeffrey on 03/31/2021During a trip from Las Vegas to Mesa I ran over a screw and the tire could not be patched. I ended up at Liberty Buick because they were the only auto service provider in the greater metro area with the matching tire. My advisor Matt… Steigerwald did a great job of taking care of me from the time I arrived at the dealer to when I left.Positive experience every time!
by Diane on 03/17/2021I am a customer for 9 years and just had my first oil change on my new Enclave. I have always had a super experience here at Liberty. Jim is my service person . He knows his customers and he is always helpful and courteous. I am… consistently satisfied with customer service quality and quality of work at Liberty Buick! Thank you, DianeThank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Sam Ganczaruk
Air conditioning blower motor replacement
by Lucius B on 03/04/2021First of all, they didn’t comment about the blower motor when replaced the new carbon filter a week ago. It was making noise once it turned the fan speed up in the following day, so I was wondering that air conditioning was totally fine… before its replacement. Now telling me dubious about how come they didn’t notice in the first place. Furthermore, I called the other dealership about causing problem, mentioning that it could cause when the new carbon filter placed in a improper way. So I decided that I came back here today at Liberty Buick dealership service to fix the problem without any cost as I expected but they told me that the blower motor worn out so it should be replaced. OMG!!! It is unbelievable. I never ever come back again. It is another bad experience at the dealership!!!We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Sam Ganczaruk
Out of there in no time flat!
by Roy Sours on 02/14/2021Had my 2021 Buick Enclave serviced. They were quick (done faster than expected) and thorough as indicated in the inspection performed. All my questions were answered and I would recommend both buying and servicing vehicles from Liberty… Buick.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Sam Ganczaruk
Good service department
by repavip on 01/11/2021Good findings of issues and not as expensive as other dealersThanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Justin Sgro
First visit to Liberty Buick Service Department
by Andrew Nolfo on 01/25/2020Steve Weber was our service rep. He was excellent. I look forward to working with him again.Andrew, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Steve does for Liberty Buick and our customers. Hope to see you again soon! Sincerely, Sam Ganczaruk
PARKING BRAKE PROBLEM
by parking brake on 01/09/2020Jim in service was terrific. He diagnosed the problem and completed the repair in record time.Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Sam Ganczaruk
Great place!
by Chris_woodward on 08/28/2018Purchased a 2017 Enclave last weekend and I am blown away by the car. I purchased the vehicle from Brad Tebrake, he took very good care of me and I would for sure recommend him to a friend looking to purchase a vehicle.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Justin Sgro
Arnie and Peggy Satisfaction
by Varniepeg on 04/19/2017Jim Frith goes out of his way to please his customer. Always a handshake, a smile, a Thank You, and never gives the opinion that he is pushing service. He is honest about work not needed at the present time. A pleasure to do business… with him as our Service Manager.Great service experience
by curtism2 on 01/11/2017Just had my first oil change and tire rotation on my pre-owned Enclave purchased at Liberty Buick. My advisor Colette made check-in a breeze and made sure my service was done quickly and efficiently. I will be come here for all my service… needs.Customer Service Champions
by blhotaling on 12/02/2016Jim Firth and the staff at Liberty Buick are simply the best. My wife's Enclave was leaking oil. They scheduled us right away, called within a couple of hours to tell us that they found the problem. They repaired it, washed the vehicle and… had it ready in no time at all. To top it off, they did not charge us for the repair. Jim has shown us time and time again what true customer service is.Buick Encore A/C
by garyhsr on 07/19/2016A/C not working Jim Frith was very accommodating and kept us up to date on the progress. We were given a loaner car for the time. Job well done very satisfied.Great Service
by retired94 on 03/08/2016Arrived early for appointment and was met quickly by service rep. Car was serviced in time estimate. All personnel were friendly and efficient. Quick service.Enclave service
by oldman75 on 10/23/2015Jim( svc mgr)determined the problem with shimmy inthe front end was able to eliminate the problem with less than $1000 cost to me This included 4 new tires allignment and balancing plus a road hazard policy for five yearsanother great service experience
by driver623 on 08/07/2015My service consultant was extraordinary and all my concerns addressed in one visit.LIBERTY SERVICE
by augustaparputt on 03/01/2015I am a Canadian Snowbird wintering in AZ and own a 2012 Buick GS still covered under the bumper to bumper warranty. I attended Liberty Buick to have warranty work done and service my vehicle. My initial employee contact was with Service… Consultant Scott BEISNER whom I found to be very courteous, knowledgable and professional to deal with. An appointment was made and the work was completed entirely to my satisfaction. I found any personnel I had dealings with at Liberty to be accomodating and courteous. I have no hesitation in recommending their service to any of my friends who reside in my AZ community.Service @ Liberty Buick
by paulettemb on 08/08/2014Great experience!! On time for the appointment and completed as stated. Customer area is very comfortable. Jim did an excellent job and explanation for my First Service. Liberty Buick is a terrific Dealership with an outstanding service… department!!Problem not resolved
by Buick_Enclave on 01/01/2014updated 06/01/2025First time in 6/14/13 complain of music skips, navigation errors and excessive radio warming and turning off by itself. they tested the radio it failed and they replaced it. Nav was corrected but still had skips in the music and mind you… this is a flash drive it should not be skipping! They tried to blame the flash drive, bought another one still skipping but it did not skip in the loaner car! Try again, please! So they tested that radio which suppose to be a new one they just installed and it to failed. So they replaced it with another radio. Hope it works!Liberty Buick Service
by bratcat46 on 07/24/2013updated 06/01/2025This is the second service I have had on my Enclave since I purchased it last year. Not only is the sales department awesome so is the service department. As was the first service the second service was finished before the time I was given.… Excellent service department. I drove from Cottonwood, Az to purchase my car and I still drive the hour and 45 minutes to have it serviced by Liberty. That is just how good they are.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you for the positive review, we are thrilled to hear that you had an excellent experience at Liberty Buick. We appreciate your kind words about Colette's exceptional service organization and the technician's prompt follow-up. We take pride in providing top-notch service and ensuring your car is well taken care of. We look forward to serving you again in the future. Sincerely, Ed Trueblood
by Liberty Buick on 06/24/2024