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Liberty Buick


8737 W Bell Rd, Peoria, AZ 85382 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (2)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Air conditioning blower motor replacement
Written by Lucius B on 03/04/2021

First of all, they didn’t comment about the blower motor when replaced the new carbon filter a week ago. It was making noise once it turned the fan speed up in the following day, so I was wondering that air conditioning was totally fine before its replacement. Now telling me dubious about how come they didn’t notice in the first place. Furthermore, I called the other dealership about causing problem, mentioning that it could cause when the new carbon filter placed in a improper way. So I decided that I came back here today at Liberty Buick dealership service to fix the problem without any cost as I expected but they told me that the blower motor worn out so it should be replaced. OMG!!! It is unbelievable. I never ever come back again. It is another bad experience at the dealership!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Sam Ganczaruk on 03/10/2021
Dealer Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Sam Ganczaruk
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