Liberty Buick
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Dealership Service Review
service Rating
Lousy mechanics.
Written byon 10/30/2021
From a cross threaded oil drain plug 6 months ago to cross threaded radiator cap 4 weeks ago and then mysteriously my heater hose is pulled from the core on the firewall and leaking the same day i get home from your mechanic replacing the said cross threaded radiator cap. I don't believe in coincidence and you can never earn my trust back. Now my car sits in the driveway leaking fluid because of your inept service department that claims 2 times in 3 weeks they did an inspection and found nothing, either they're blind or spiteful. Personally i say both. Doesn't matter they're doing this to a car driven by my 83 year old mother does it? . Pathetic excuse for a service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Ed Trueblood on 11/01/2021
Dealer Response
Stephanie,
Thank you for your feedback. We do apologize that you were not satisfied with your visit. If you have any more questions or would like to discuss this further, please contact me. Thank you.
Sincerely,
Ed Trueblood
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