Customer Reviews of AutoNation Chevrolet Mesa
Review type:
Cindy and Cathy
Routine service
by Campo66 on 08/31/2023The place is always very busy. However they manage to get things done in a timely matter, which is always appreciated.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
New customer
by Marlene on 08/30/2023I was very impressed by being able to walk around and look at cars and a salesman did not come out until we asked him to. He was very personable and knowledgeable.Hello Marlene, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Dismissive Management/ Poor attitudes
by Important on 08/25/2023The Manager was very dismissive of my concerns about my appointment and addressing the situation with my service writer Johnny. Was if I was bothering him upon arrival. Very disappointing experience. Not sure the managers name but he was a… Male and would barely even let me get in a word on the phone and eventually stoped taking and hung up. Going to Local Mechnics from now on. Do yourself a favor and Stay away from this facility.Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2824 to discuss what we can do to help.
1st Service on Bolt
by chief5901 on 08/24/2023had first service appointment, got car right in and all went wellHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
standard service
by PACooke on 08/24/2023I needed an ail change and tire rotation. My service advisor was Donny Murphy and he did an excellent job of explaining everything they would do, above and beyond regular service, He answered all my questions regarding purchasing new tires… in the near future, and my experience with AutoNation Service department has always been a quick and smooth process.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service appointment
by Rocco35 on 08/23/2023Superstition Chevy was able to take my truck in the next day and had it back to me within a couple days. The service department has always taken care of me with professionalism and friendly serviceHi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Not Satisfied
by NOTHAPPY on 08/16/2023Went in for an oil change which only includes a tire rotation and not the balance. I just had both done and my car was running fabulously, I asked the Service Advisor not to touch the tires I already had them done. So, when I pick up my… car, I can tell right away they had touched my tires. I reached out and was told to bring my car back but if it was shaking the balance was not done correctly, well as far as I was concerned it was done correctly since it was running so smooth. They offered to reverse the rotation and to my surprise the tires still shake, I feel they messed it up they should fix it but no such luck. So now I have to go back to the original place to get them balanced again so only 4 times to get what was done right the first time.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2824 to discuss what we can do to help.
Josh Starr
by Josh Starr on 08/13/2023Honestly I wanted to leave a good review but can't. I bought a brand new 2023 Chevy Silverado Z71, 6.2 l. The manager gave me an excellent deal and the salesman has been friendly, but lots of problems.Hi Josh, we appreciate your honest feedback, as we are always looking for ways to improve. Drive safe, and we'll see you on the road.
Auto Nation Chevrolet Superstition Springs AZ
by Linda S on 08/11/2023Mike Riley is my advisor and he rocks. I told him my story of woe and how badly I needed the truck and he got it back to me in 2 days. Normally takes at least a week. He was friendly, communicative and efficient. Thank you!Hi Linda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Stranded and saved
by Kmod303 on 08/08/2023We were stranded. Our vehicle had some electrical issue and was unsafe to drive. These guys helped us get a tow to the shop and got us take. Care of in just a matter of a couple hours. Very thankful for the Mesa teamHi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick Lube Dept
by Service on 08/07/2023Tommy in quick lube kept me up to date as I was a waiter in the lounge , didn’t realize my maintenance plan expired , he got it covered through GM , He went above and beyond , Great asset to Autonation , as I have worked in the service dept… for 26years , so I understand , Keep up the good work 👍Hi, we're so glad that we were able to go above and beyond your expectations! If you need more help, our team is available to talk -- safe travels!
Bad service
by Dave sher on 08/05/2023Brought my car in for oil change and radio problem, the car sat for four days they never touched it, they told me it would go into next week, I went back the next week and was told it may take a month, to say I’m disappointed would be a… understatement.Hi, thanks, for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2824 -- we hope to hear from you soon.
Super easy going and very thorough
by Shawn S. on 08/02/2023I had multiple small issues to have looked at on my Traverse. One was a fairly big repair and they were able to warranty it. The next was actually a normal way of operation for this vehicle. Both of these were explained perfectly. My… service writer was so kind too; I ask a lot of questions.Hi Shawn, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Lying and no response
by Dejected on 08/01/2023While purchasing a car the mechanic had made a grave mistake and fryed electrical components to no fault of ours but we got massive delays, money taken out of our pockets (for rental) lyed to attempted push off to just anything on ther lot… whin nothing else intrested us ....told car would be ready then not parts are in then not we'll help with rental then not ect ect ect. 4 times had to go get with someone face to face to get any anser. Could go in depth but probably not enough space.oh was told upon finally picking up the car the 2 issues would be addressed buy the next day and it's now 1week and a day with no response. Then ther finance person didn't do what was required to the loan check from my bank and I had to go back to them with a new one for ther mistake (the 4th) and sent a e-mail to the store manager 2nd time to not even a sorry out of anyone.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet Mesa. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2824 -- we hope to hear from you soon.
SERVICE
by GUNNER# on 08/01/2023It was very easy and fast service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terribles experience misleading service
by Gus Chavez on 07/29/2023I recently had an extremely disappointing experience with auto nation, and I feel compelled to share my frustrations. I had scheduled an appointment for an oil change at a specific time during the day, and I was informed that it would take… approximately one hour to complete. However, to my dismay, what was supposed to be a quick service turned into a never-ending ordeal. Upon arriving at the designated time, I was greeted by a disorganized and chaotic atmosphere. The staff seemed overwhelmed and unprepared to handle the influx of customers. Despite my scheduled appointment, I was left waiting for an excruciatingly long duration of five hours before my vehicle was even touched. The lack of communication and transparency from automation was truly appalling. Their failure to manage expectations by providing accurate timeframes for the service is a clear indication of their disregard for customer satisfaction. I understand that delays can occur, but the complete absence of updates or apologies made the situation even more frustrating. Moreover, the quality of the service itself was subpar. After such an extensive waiting period, I expected a thorough and meticulous oil change. However, I discovered that corners were cut, and the work performed on my vehicle felt rushed and haphazard. This lack of attention to detail further undermines my trust in automation 's ability to provide reliable automotive services. Overall, my experience with automation ] was nothing short of a nightmare. From the excessively long wait time to the lackluster service, I cannot recommend this company to anyone seeking a reliable and efficient oil change. Save yourself the frustration and look elsewhere for a more competent and customer-oriented service provider.Hi Gus, we are deeply disappointed by your experience at AutoNation Chevrolet Mesa. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2824 to discuss what we can do to help.
Great communication and fast service
by tcortese on 07/28/2023Brought my truck in and got it back the next day, they really strive to get you in and out!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Michael Fiala is the Best!
by jtboise on 07/28/2023Had to have an AC vent replaced under warranty. When I arrived, Michael was smiling and greeted me with a hand shake. I know nothing about cars so I always feel uneasy around mechanics but he made me feel right at home. Two vents were to be… replaced but they received only one correct vent so they had to order another. He apologized profusely so I was OK with it. Had to make another trip but he was just as friendly. A good experience. Vents work great.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Vehicle
by Joanna1 on 07/29/2023Everyone worked to help us be satisfiedHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
After a small hiccup things went smooth and everyone was very helpful.
Service oil change, tire rotation
by tony apple on 07/26/2023The service was outstanding, workmanship perfect, thank you very much.Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Outstanding service
by Erika h on 07/22/2023Although my family and I were there pretty much all day, it was still a good experience. Steve was extremely helpful and patient. He answered all of my questions and tool the time to show me multiple cars that fit what I wanted. He… listened to what I wanted and wasn't pushy at all.Hi Erika, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Chevrolet Mesa. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/11/2025