San Tan Ford
Customer Reviews of San Tan Ford
Review type:
Santan Ford
by Valerie on 05/20/2025I went in to inquire about purchasing a new 2025 Bronco...I ended up leaving with a new Bronco..yay Easy experience..nice employees..love my new Bronco too!!!Purchase of new Bronco
by Marcderosa on 02/10/2025I had a wonderful experience on January 29th at San Tan Ford. I went in on the 27th to just see and drive the Ford Bronco Big Bend. I had never even sat in one before. When I met my salesman, We connected and felt like we were friends. He… is a no bs guy and told me straight out about the truck. That's something I appreciate. We did haggle on the price once, and after that he met my price and when I returned to buy the truck it took only 50 minutes to be done and driving off the lot with my new truck.Great Experience With San Tan Ford & Gilbert Medina
by bhsbaseball on 02/06/2025Worked with Gilbert for a few weeks and he found an awesome deal on a great Black Widow F-150. After spending time with me and taking a few test drives, he knew exactly what I was looking for. So, when the truck came in as a trade in with… 5200 miles on it. He text me with pictures and details. After another test drive and discussion, Gilbert did a great job getting the deal done. Since that time I have talked to a few other people at San Tan Ford and all were great to talk to and help me along. I look forward to a long relationship with both DT Ford & Gilber. Thank youHi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Linda is the best
by RandyW71 on 10/26/2024updated 11/04/2024Linda was the best. Easiest experience buying a car ever!Knowledge is necessary
by Necessaryknowledge on 06/28/2024Spent a day looking at dealership. Found 1 vehicle I loved and 1 vehicle used if issues with either occurred. Went back next day to make purchase. New vehicle was (salesman showed me gps app showing the new vehicle was somehow not on the… lot) and he had no idea why so I settled for used vehicle Never settle. Sticker price for used vehicle was 25000. Used vehicle had 49000 miles. My husband's credit score was 800 at the beginning of the day. The interest promised couldn't be promised because the car that was 'missing' was unable to be purchased. My credit was not 800 but wasn't horrid either. They promised there would only be one hard check and an interest of whatever % I put 8,500 down, and have made 3 of the 460 dollar payments paid at $500 each. The 3 payments equal roughly a total of 500 towards principal. So if we add the 500 + the 8500 put for money down, it = a total of 9,000. If you don't include taxes and fees sticker price of $25000, - the 9000 = 16000. Now calculating in the taxes and fees at most say $5,000 roughly right? So add 16,000 + 5,000 should = 21,000 right? How the hell is it, that my owed amount is 28,000. This would mean that taxes and fees and everything would equal 28,000-21,000=7000. So somehow taxes and fees are a total of $12,000 ? $12,000 on a used vehicle with 49,000 miles. The car is worth 22,000 I would not send my worst enemy to this dealer. They lied before I even left the building in 4 different ways and I didn't have the sense or the knowledge to know what I do now know. & I would do anything to never have to step foot in that city let alone the dealership and now I have no choice but to in order to have the recall fixed that has the potential of being deadly. What a total joke, and it's my dumb senseless brain that got me here. I would recommend never even looking in this dealers direction.Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Roberto Taylor at (480)-621-3766 or robertotaylor@santanford.com at your earliest convenience and we will do our best to make this right.
New truck
by Troth58 on 05/28/2024Bought a new truck. I was in and out in two hours.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! We hope to be of service to you again! Take care!
MOE Top Salesman
by vpofaz99 on 05/21/2024"Moe has been my salesman for both of my car purchases, and I specifically requested him for this second one. His excellent service and professionalism made the process smooth and enjoyable. I highly recommend him!"Hi, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!
San Tan Ford - very pleased
by dinphoenix on 02/13/2024I have never had a car purchase as pleasant and as seamless as this one. The car I replaced was a 2011 Escape and I loved it. However, I have never loved a car as much as I love this one! Although San Tan isn't the closest Ford dealership,… I will return to have my vehicle service because of the excellent way I was treated.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
SanTan Ford
by Fitzcat on 10/09/2023Everyone was very helpful and professional, especially Kenny our sales rep.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
New 2023 Ford 150 Lighting
by Lighting on 09/25/2023Our service guy was AJ and he was the best. He answered all of our questions. He did not push us into buying the ford lighting. Very nice and professional and we are in and out fast :) The financial guy was great very nice and friendly he… did not push us into anything extra warranty.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
SanTanFord agreat place to shop for a car
by bluemarlin on 08/06/2023a great experience buying my ford maverick from san tan ford my sales lady Linda was wonderful and I walked out feeling I got exactly the truck I wanted at the price I wantedHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
San Tan Ford
by Jessie K on 05/05/2023Very helpful and friendlyHello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
New 2022 Escape
by Happy Man on 03/27/2022San Tan Ford was fantastic. We came in my wife’s vehicle and I left in my new Escape in about 4 hours with my sales person. He picked my old vehicle and paperwork (title paperwork (title, check and retiree discount pin).Hi, thank you for leaving such a great review and high star rating. At San Tan Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Price gouging
by steve on 12/09/2021Massive price gouging! This is why Ford can't compete with Tesla!Hi Steve, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact Roberto Taylor at (480)-621-3766 or robertotaylor@santanford.com at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
San Tan Ford Dishonest
by TGI77 on 05/24/2021Went to San Tan with the intention of buying what would have been my 5th car from them. This time the experience was horrible. We are A Plan (family discount). First they gave a new salesman that didn't know much about the vehicles. Then… we get in and get our trade value number, and finally they come out and say the A plan is suspended. I get in touch with my brother while I'm there and he talked to his manager who informed us it definitely is not suspended. We also were told that our estimate for what our payment would be wasn't accurate as those loan calculators don't work. My husband and I are both college graduates and he even work for a corporate dealership and writes programs for calculators, we had everything figured in, tax, estimated fees, APR etc. We confront them about the A Plan not being discontinued so another guy comes out and changes his story. At that point we told them we didn't want to hear any more of their lies. They told us they did not need our business and leave. We gladly left and let them know they will be reported for violating policies they have agreed to with Ford corp. We then went to Larry Miller's in Mesa and they honored the A Plan, and also told us about another $3500.00 rebate that San Tan didn't even mention. Needless to say we walked away with a great deal on a new vehicle. If you choose to go to San Tan, be sure to pay close attention to everything they throw at you when making a deal. While we were at Larry Miller, 2 other couples walked in that had similar experiences at San Tan. One guy said, they tried to hike the vehicle up by $4800.00 when he got to signing. The other couple also had been denied the discount.Treated horribly
by Matt U on 05/20/2021Actually, the Ford i bought was the one damaged in the shootout at San Tan Ford. White fully loaded explorer. Your team promised to take care of me. When i returned to discuss my options your manager Mike told me i had only 3 Explorers to… choose from. When neither of those worked for me, (i have a dog and needed the bench back seat) they pushed away from the table and rudely left. I was told they would just back out the sale. It was an awful experience. Your manager told me there were only 3 explorers available in the entire state of AZ. As it turns out, he lied right to my face. There was the perfect explorer a mile down the road at Earnhardt. Why didn't your team offer to get that explorer for me. I bought from you in good faith and expected that you would make things right. Instead i was treated horribly, simply because i wanted an explorer like the explorer that i bought. My experience with San Tan Ford may have soured my entire view of Ford. I did not buy an explorer, i may never buy another Ford after how i was treated. I will have to say the salesman Angel was very nice but got stuck in the middle when his manager took over the deal and tried to jam us into a car we didn't want.Hi Matt, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at San Tan Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com and we will do our best to make this better. We hope to hear from you soon.
2020 Mustang 2.3 Echo Boost
by Mr. Bond on 09/20/2020Was advised when we bought the premium package it came with Navigation, but it does not have it, unless phone is plugged in, and was disappointed with the basic factory sound system. I guess we should have listened to the radio when test… driving it. We didn't have the opportunity to upgrade it before signing since we did not know.San Tan Ford sales
by Lurch77 on 04/21/2020The crew, sales and finance, were very easy to deal with. They surpassed any expectations I had. I recommend this dealership in you’re looking for a new or used vehicle.Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to Roberto Taylor at (480)-621-3766 or robertotaylor@santanford.com if you’d like to discuss this matter further. We look forward to hearing from you. Take care.
Unhappy customer
by Mr Tripp on 04/08/2020The vehicle, a 2018 Fusion SE,was as I expected and I am not unhappy with it. However, I am very unhappy with the dealer, San Tan Ford. Sales and I had agreed upon the price, (after much time negotiating) when we (my wife and I , she is… 86 and I 85) got into the finance office managers office, we were very tired and ready to complete the transaction. The finance manager rushed us thru the process. Later, when we had time to review the sales contracts we found some things that we didn't notice before. 1: $1299 was added to the sales price for dealer added items which we didn't agree to. 2: $900 For gap insurance. We had agreed to approximately $387. 3: And a high price for a 3 year warranty with a $100 deductible. One of the added items was for dealer installed tinted windows and door edge guards. Another item The car already had tinted windows. As I had already paid for that item I went ahead and had the dealer install. Also one other item was defence GPS, $699.00. All I had ever wanted was just the auto at the price that was listed on the internet. The finance officer and sales just took advantage of us. I would have been better off just getting a new Fusion on lease. I have since cancelled the gap insurance, but will not change the payment.Beware of Hidden Costs/Fees & Unwanted Add On's
by HIDDENFEESFORADDONS on 08/28/2019Buyers beware of the Hidden Costs/Fees that this dealership will try to charge for Unwanted Add On's that they give you NO CHOICE in picking or declining!! Went to this dealership to check out a couple of used vehicles and were pretty… disappointed right off that bat. As one of the vehicles had been sold even though it was still sitting on the lot with the others and we had called shortly before getting there and were told it was still available. So while taking a look at the other vehicle we were informed that they add some stuff to vehicles; tint, gps tracker, paint protection, etc to the tune of $2,700. I had to have the guy repeat it as that amount is insane to add to any car, much less a used vehicle that the asking price is less than $10,000 on. While some of that stuff might be nice to have the price on ALL of it seems very high/inflated much less the fact they've already done it so you have no choice versus you decided what if any you would like to add on.San Tan Ford Stands Out in the Crowd!
by carsearcher on 05/19/2018We have never before experienced customer service as was recently delivered by San Tan Ford! The moment we arrived, Pamela went above and beyond to answer our questions and find us a great suv to flat tow behind our motor home. Each person… that we encountered throughout the transaction contributed to our positive experience. Pamela has called twice since the sale to ask if we have questions. Quality people, quality business!Thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Ford F-150
Ford Edge
Ford Explorer
Hi, we're glad you had such a wonderful experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 02/12/2025