San Tan Ford
Dealership Sales Review
The vehicle, a 2018 Fusion SE,was as I expected and I am not unhappy with it. However, I am very unhappy with the dealer, San Tan Ford. Sales and I had agreed upon the price, (after much time negotiating) when we (my wife and I , she is 86 and I 85) got into the finance office managers office, we were very tired and ready to complete the transaction. The finance manager rushed us thru the process. Later, when we had time to review the sales contracts we found some things that we didn't notice before. 1: $1299 was added to the sales price for dealer added items which we didn't agree to. 2: $900 For gap insurance. We had agreed to approximately $387. 3: And a high price for a 3 year warranty with a $100 deductible. One of the added items was for dealer installed tinted windows and door edge guards. Another item The car already had tinted windows. As I had already paid for that item I went ahead and had the dealer install. Also one other item was defence GPS, $699.00. All I had ever wanted was just the auto at the price that was listed on the internet. The finance officer and sales just took advantage of us. I would have been better off just getting a new Fusion on lease. I have since cancelled the gap insurance, but will not change the payment.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No