Customer Reviews of AutoNation Chevrolet Gilbert
Review type:
Easy/Peasy purchase
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
3x's the charm
by Derrick M on 10/04/2023Third purchase truck purchase from AutoNation Gilberr. They seem to always have what I like without me going elsewhere. They had the trim package, features, and color I wanted on my new 2023 Chevy Silverado. Always seems to have the most… competitive price over other dealers I looked at. If you shopping and looking for your next vehicle. Check them out. Ask, for Clint in sales and Nic in financing. They got you covered.Hi Derrick, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Tire replacement, dealer didnt put valve stem chromies back
by Born2run74 on 10/03/2023Dealer changed the tires om my car, but failed to put the chromies back on. Also there was grease smeared all over tires and rims that wasnt cleaned up. They havent responded timely in my request to mail me the chromies.Hi, thank you for taking the time to leave us feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (480) 630-2821.
Excellent oil change
by Tower11 on 09/28/2023All I want to do is make an appointment for an oil change…bring it to a Chevy dealer…and have it done within an hour. Autonation Gilbert delivers on that. I can’t say the same for other Chevy dealers I tried in the area. That’s… Autonation Chevrolet in Gilbert.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Service
by Tgaar28 on 09/28/2023My service advisor Kiara always exceeds my expectations. She was prompt with letting me know what the issue was with the vehicle and handled everything with the warranty company. I will be a loyal customer when I receive fantastic… customer service like this.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chevrolet Gilbert and we hope to be of service again in the future.
My Dream Car
by Bobby on 09/27/2023The dealership is a cool place, very well organized and clean. Sales people are not pushy. I ended up buying a Porsche Panamera for a really good price. The only real problem was an issue with the automatic trunk, they said they would fix… it but I never got a call back after leaving messages.Hi Bobby, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Great Staff
by Crawdad on 09/27/2023Both Kassandra and Kiara were fantastic. They both kept me up to date throughout the process. Very friendly knowledgeable. Thank you to the both of youHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk. Safe travels!
Used Car Purchase. I highly recommend! Emilio Guzman is great!
by Jim D AZ on 09/17/2023We purchased a used car at AutoNation Chevrolet Gilbert. We love the no-hassle pricing. The price was very reasonable and much less than other dealerships. Our sales rep, Emilio Guzman, was the best! He was helpful and stayed in… communication throughout the process. We live over 40 miles away, but it was worth the drive.Hi Jim, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Chevy trailblazer
by Jim McEachen on 09/16/2023Scott Nelson was our salesperson. He went over and above to complete our purchase. I would rate his performance as A+.Hi Jim, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
2023 Silverado purchase
by MasonMi on 09/11/2023The purchase of my 2023 Silverado was smooth, salesman Scott was great as well as Nick from finance. Only issue was part of signing the deal was to get my wife’s car into service sooner than the two week wait, they said this wouldn’t be a… problem and then went back on that part of the deal after securing the purchase.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Warranty work
by Mjdnaz1 on 09/07/2023Had to pick up truck due to have them change how long the wait would be. Was told 5 days before they could get to it. Called after 5 days and they said it would be another 10 days before they would be able to look at it. They do not let you… make a reservation for service first come first serveHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Superb dealership
by Waheewest on 08/24/2023updated 09/01/2023Above and beyond satisfaction from the moment I shook hands with the salesman. All smiles as I took a seat I’m my new Chevy!!! Thank you!!Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Bad quality of work, terrible customer service
by Screen name on 08/29/2023Pick anywhere else to take your vehicle for service!Hi, We regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (480) 630-2821 at your earliest convenience to discuss how we can turn this experience into a positive one.
Wow, spent that much only to get so little
by CallMeSoon on 08/21/2023Bought a new 2024 2500 HD; spent a fortune! Less than a month in the truck breaks down.. hadn’t even made my first payment. Had to haggle between sales and service to get a loaner. Service manager told me if he gave everyone a car then he’d… spend $100k a month. Brand new truck with two major service issues. No apology from anyone in management. Took them over two weeks to get it fixed. Left my truck out in the rain and dust and handed me a filthy truck with a have a nice day and see you never attitude.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (480) 630-2821 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Jeep purchase
by Satisfied on 08/19/2023Great experience. Quick and easy.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Service experience
by Poor service on 08/18/2023Well.... I hate to say it, but it was a horrible experience! First, I made an appointment ahead of time to have my tires rotated, oil changed, and to diagnose the check engine light. It took 16 days to get my truck back(July 18- August 2 ).… Only after day 14 (July 31), I told Jennifer that I would be leaving a below average review, did she offer a rental car. Second, Jennifer, my service persons communication was very disappointing, to say the least. She NEVER called me and gave me updates. I called her several times, and she would sometimes send a text with minimal updates. I finally called the sales office and spoke to a salesman. He was very kind and went to talk to Jennifer for me. The last concern I will share is the total price. On July 27, Jennifer told me it would be "$491 out the door". On August 2, Jennifer text me and said they broke a sensor but it will be ready in the evening. She never "text" me that there will be a price increase. To my surprise, when I picked up my truck, my total price was $691.11. I was so frustrated that I did not question the $200 price increase for the broken sensor. I would really like the money refunded for the sensor that was broken and compensation for keeping my truck for 15 days without offering me a rental car. I would like to give your dealership another chance to keep my business by 3 FREE oil changes and tire rotations. I really believe that would be fair. Thank you for your time and consideration. Have a great day! JimHi, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Gilbert take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2821 -- we hope to hear from you soon.
Service
by Aaron1980 on 08/14/2023I paid 40k for my truck to only come with 3 floor mats. Salesman was supposed to look into it and it’s been 3 months. Yea no thank youHi, we are deeply disappointed by your experience at AutoNation Chevrolet Gilbert. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2821. We hope to hear from you.
Brevin did a good job in sales.
by MrsMeyer on 08/14/2023Brevin answered all my questions and got me over to finance, who did a good job as well. He did say he was going to send me photos, then I had to remind him, but other than that it all went rather smoothly. I guess the only problem buying… remotely, lime this, was that there was a headlight out when it got here. Otherwise, it was as described. Thank you Auto Nation.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
They Provide Good Service
by LaCresha on 08/08/2023They do provide great service on my SUV. I appreciate their standards of quality. Thank you.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Traxx24
by Traxx24 on 08/08/2023After being told that my 2019 Chevy track was not repairable. I literally had less than a half a day to make a decision on a new car and had about 47 minutes in the dealership before I had to return my Rent-A-Car and Max pulled that off for… me a Gilbert in AutoNation.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Buying experience
by Keiths4 on 08/03/2023Pleasant experience from beginning to end. The salesman was knowledgeable and answered all our questions and the same for the finance person that completed our paperwork.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Tgaarder on 08/03/2023Service was excellent as always. Kiara our service advisor was courteous and knowledgeable. Highly recommend Autonation Chevrolet in Gilbert.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chevrolet Gilbert and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/25/2025