Customer Reviews of AutoNation Honda Chandler
Review type:
Happy customer
Great service
by Chile100 on 01/10/2023Comprehensive service, kept me updated on progress as I waited.Hi, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!
mike.keenan@crescentcrown.com
by Mike Keenan on 01/09/2023Attention to detail in explaining all my repairs and optionsHi Mike, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New Used
by Vicks07 on 01/09/2023East and straight to the point.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New Honda Odyssey
by NewCar00 on 01/06/2023Peter was a wonderful salesman- honest, friendly, and knowledgeable! Would definitely recommend him!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
Great Service
by Jackie S on 01/06/2023Great service as always. Knowledgeable service rep and friendly.Hi Jackie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Quick in & out
by Sunnyag on 01/05/2023Professional job & customer serviceHi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service my car
by Maria659 on 01/02/2023Very satisfied with all customer service Lucas explained everything very well and was friendly and professional. I recommend this place to my friends and familyMaria659, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
Thank you for the great service!
by D Schnepf on 12/30/2022Again, I was very satisfied with the service given. Thank you Auto Nation Honda for taking care of me and our vehicle each time we come in. You make me feel confident and comfortable to bring our car back again. Brandon Baldenegro was… very specific in asking what was needed and then explaining the service given. He did a great job, and I would recommend Auto Nation Honda and Brandon to my friends and family. Thank you!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Chandler! We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
Odd Sales Practices & Don’t want to explain anything
by AZcarguy on 12/30/2022Bought a used car. The car inspection by the dealer themselves had come back with a minor oil leak reported. I understand used cars are “as is” and was good with purchasing it. But I did want to be knowledgeable about these things and… that’s where things got odd. 1. Sales guy kept saying he doesn’t know and I don’t need to worry about it. When I asked to get details from their service team, he tried to push me to buy a brand new car. When I asked again, he kept telling me the car is as is and they price won’t come down. Note that I kept telling him I wants to buy the car as is and I’m not negotiating the price down. I said “I want to give you my money.. can you please just give me some sort of an explanation for this leak so I know what to be on the look out for”. 2. Autonation has a 5 day 250 mile guarantee to bring back the car for any reason. Since he wasn’t explaining the oil leak.. I asked about this guarantee and worse case I could bring the car back after I get it inspected by my mechanic. The sales guy says… “oh were not even going to talk about that. We not even going to talk about the return guarantee and if want to get it inspected after you buy the car then we’re not even going to sell you the car because I’m sure they will find something wrong and you’d bring the car back. It’s a waste of time for all”. I confirmed by asking “so you’re saying that after I buy the car.. even though it’s MY car.. you want me to tell you right now that I won’t get it inspected!?” He said “yes. That’s right don’t get it inspected. Our guys here are great we are great and you need to trust us “. 3. Given the price and the urgency; I bought the car. But then the person we were signing the paperwork with was just horrible. He was pushy with the extended warranty and changed his attitude when we declined. I’ve never seen someone change their behavior from nice to rude this quickly. And worse, he wanted me to NOT READ any of the long contractual agreements I needed to sign. He was getting frustrated that I wanted to read and understand what I’m signing! When I’d ask him a question.. he didn’t know the answer he said and he wanted me to just sign it. “It’s all standard stuff so just sign it” he said. No wonder Dar dealers have a bad reputation. This experience was ridiculous and horrifying to some extent.Hi, we are deeply disappointed by your experience at AutoNation Honda Chandler. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-5186 to discuss what we can do to help.
Purchase of a new 2023 CRV
by TrishPhoenix on 12/30/2022My husband and I purchased a new 2023 CRV from AutoNation in Chandler, AZ from Boris Bakrac. He did a great job of providing all the details and options for us to make a decision on which car we wanted to buy. He help in the negotiations to… get the deal we wanted and after the sale spent time showing us how to use the many features of the new car we bought. He was an excellent salesmen and I recommend going to him when you are looking to buy a new car.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Routine maintenance done right
by Sandi10 on 12/29/2022Thank you to the whole team who helped with my routine maintenance appointment. It was timely and not “salesy”. I appreciate that!Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Shady Business Practices
by Yu No Who on 12/26/2022They knowingly sold me a truck with large oil and coolant leaks, calling it "seepage". Not sure how a ear main seal, leaking turbo and leaking cylinder head (oil and coolant) constitutes as "seepage" especially whem my driveway is covered… in oil and coolant. You guys should have sold this truck wholesale! You off-loaded this truck on to an unsuspecting customer. Shame on you!!Hi, we are deeply disappointed by your experience at AutoNation Honda Chandler. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-5186 to discuss what we can do to help.
Already contacted the GM and he had me waste time and brung it to your shop and you guys did absolutely nothing. You told me the leaks were the same ones the tech noted before the sale but the salesman refused to disclose.
good service review
by kenr1234 on 12/22/2022My experience at AUTO NATION HONDA in Chandler was very good had to have starter replaced and it took only about 3 and half hours but would have been less but they had a holiday buffet for the employees and i understand the delay which was… no problem. Thank YouHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Service
by LaurieV on 12/22/2022updated 12/27/2022Service advisor was friendly and thorough. Explained to me that I needed preventative maint that would cost almost 2K, but put no pressure on me to do it immediately.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Very Shady Business Practices Buyer Beware
by AutonatioSux on 12/20/2022updated 12/27/2022This place knowingly sold me a truck that was leaking oil from the rear main seal and right side head of the engine. It also has a coolant leak. Within 500 miles of owning the vehicle, my driveway looks like the Exxon Valdez oil spill. When… I bought the truck, the paperwork said it had seepage. I asked the salesman and he said he didnt know, maybe the oil pan as we both looked under the truck while it was in the shop. He then noted that the truck had sat in the shop all weekend and there was not a drop on the floor. We spoke with the sales manager and was told that was the term they use. He even asked if I saw any leaks and we noted the oil pan was probably the "seepage" the tech weote up. After leaving a negative Google review, the manager said he was sorry for the negative experience and to call him to see if there was anything they can do. I brought it to the shop and dropped it off. After the technician looked at it, the service manager called me and said that the tech had originally thought the turbo was leaking oil, the rear main was leaking, the right head was leaking oil and coolant. I asked the advisor if the salesman would have had access to these issues when I was purchasing, he said yes. Now they refuse to do anything with the truck.You can clearly see that someone took the time to steam the backside of the engine off. Not only this issue but after I purchased the truck, I was contacted and notified that I needed to get the truck emission tested. How does a truck get sold without an enissions test. I am sure if it failed, I would have been stuck with those repairs. These are my opinions based off of my experiences with Autonation Honda of Chandler.Outcome was good, beginning was rough
by Mrs.Jackson on 12/22/2022I had to wait 10min before someone helped me. Not a whole lot of instructions on what i should do since it was my first time there. I stood there thinking do I just go in and wait or do I stay here until someone comes up to my car?? It… would be helpful to have a greeter that would ask if I have been there before then give clear instructions.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Drive safe, and we'll see you on the road.
AMAZING DEALERSHIP!
by Karen D on 11/30/2022We LOVE using this dealership. We drive over 50 miles one way to purchase our cars at this dealership. This is the second Honda we have purchase from them in 3 years and I would not use anyone else. From sales to finance everything was… easy, open and friendly. Would absolutely recommend this dealer to anyone!Hello Karen, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Honda Chandler, and we hope to be of service again in the future.
New to Honda
by Ashley on 11/30/2022Didn't think I'd ever buy a Honda but love my new Honda Accord. The entire process was pretty quick & easy. From trade in to out the door with a new car. Thanks Roger! Everyone was super friendly and attentive.Hello Ashley, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent customer service
by Marty M on 11/05/2022We were in Chandler on vacation and had an unusual problem with our Honda CRV. We had the problem diagnosed in very short order and were able to schedule the repair within 2 days. We were very happy with the result, and with our service… advisor, Mike Culbertson.Hi Marty, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great
by MAL on 11/03/2022Always professional and pleasantHello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fun until finance
by Sonic Grey pearl SI on 10/05/2022Bought a CIvic SI here recently. Salesman was GREAT, great experience until finance. They push warranties down your throat and use new math, be weary!Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/09/2025