Customer Reviews of AutoNation Honda Chandler
Review type:
Happy customer
Great employees, terrible waiting time for paperwork!
by M H on 10/05/2022This is the 5th Honda our family buys from this dealership, so we obviously like them. Which is why we were so terribly disappointed when we had to wait over 4 hours to be seen by the financial processor!Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-5186 to discuss what we can do to help.
Great Dealership!
by Jorge Perales on 10/05/2022Recently purchased a new vehicle and had the pleasure of working with Abel Valencia who was wonderful! He was welcoming, communicated with us throughout the process and made the transaction go smoothly. We would definite recommend anyone… that is looking for a vehicle to visit AutoNation Honda, Chandler location you won't be disappointed.Hello Jorge, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Chandler. Don't hesitate to call us if you ever need anything. Be safe on the road!
The best dealership in town
by marvin uy on 09/22/2022they are accomodating, honest sales agent, showing the right computation of the car we want, we got the best deals after finance.. i really recommend this dealer (honda chandler) to people who wants to buy honda with a good pricing.Hi Marvin, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!
Great sales experience
by Katie B on 08/10/2022Just purchased a new 2022 CR-V Touring from AutoNation Chandler and the whole process was so much more pleasant than I dared hope! Joe Vasti was helpful, knowledgeable and easy-going. No high-pressure tactics of any kind. The expected… delivery date was spot on and the hands-on overview was very thorough. Very happy!Hi Katie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing service!
by Saundra Cortes on 07/13/2022Brian went above and beyond to make sure my vehicle was taken care of! I have a 2012 Civic and he made sure to address all of my concerns regarding my vehicle’s longevity. My civic is running great, thank you to Brian and the service techs… who helped me outHi Saundra, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Painless car buying
by Bstan on 07/09/2022I recently purchased a 2022 CRV Hybrid from AutoNation Honda in Chandler. The experience was quick, efficient, and painless. Roger Carey was patient and caring, making my experience much easier.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Amazing experience!
by Susmitha on 06/15/2022Great service and prices. Bought Honda Accord 2022 SE. Boris was very professional, knowledgeable and courteous. Best salesman we dealt with during the entire buying process!Susmitha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Grampa Duck
by Grampa Duck on 06/04/2022I purchased a new 2019 Honda CRV there and have been very pleased with the service. I just recently traded it in on a 2022 CRV and had a great experience with Tim Lee the sales rep. He was a great communicator, very knowledgeable and… professional. I have purchased numerous Hondas, Acuras, and Toyotas in my life time and this was one of the best experiences we have had. Thankyou Tim Lee and Chandler Honda.Hi Grampa we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
RUN AWAY ! FAR FAR AWAY!! PLATINUM WARRANTY IS A SCAM
by jAY on 03/28/2022DO NOT BUY A VEHICLE HERE! They are running a Warranty scam!! I bought an Audi from the Honda Chandler location in September 2021. While I love my vehicle, the service here is horrendous. When I first got my vehicle they set up an… appointment for February (6months) out for an oil change. When I brought my Audi in the first time, they took in my vehicle I didn’t hear anything for an hour. Sat waiting, then received a call that they did not have the oil specific for Audi and couldn’t provide the oil changDe. I was flustered as I had just drove 45 minutes there and back and got off work early (losing money) to bring my vehicle in for an appointment they had set 6 months prior. At this time I asked to speak with a service manager and was approached by Toby (service advisor) he told me there was nothing they could do they didn’t have the product. I was also told my brake light being on wasn’t a big deal and they didn’t have the parts available for that either (of course). I bought the platinum warranty package with my vehicle … since I’ve had my vehicle it has not covered a thing. I was promised they would pick up , repair my vehicle , make arrangements and have parts available for me paying $3500 extra this was a scam. This first appointment occurred February 25th 2021. Toby promised to give me an oil change and car detail for inconvenience. I scheduled another appointment for the following weekend, I was told brake parts would be available and oil available. When I arrived, Derek greeted me and told me my car would be washed and everything with oil change handled.. mind you, I had been texting with Toby and Derek all week to ensure parts were available so I didn’t waste my time again. I arrived at 9:30 lol change completed at 11:30 . Then I asked about my brakes I was told by a new rep now greeting me Nate Flynn (as Derek had left early for the day) … that parts would need to be ordered for brakes. I expressed to him I had been texting Toby all week and thought they’d have them available. He said no one informed him of the prior issue and made no “big deal about it.” He said he could order the parts but it would take 2 hours. During this time I had prior arrangements for house showings as I was also getting my things moved and finding a new place at this time. I told him I could Come back in 2 hours if he would order the parts. He agreed and told me to bring my vehicle back at 2. I arrived at 2 looked for Nate Flynn for 29 mins couldn’t find him.. finally went to his office window and he was eating pizza, he said just a minute. 15 minutes later Nate comes out and greets me says he will take my vehicle in to get brakes fixed. I waited in the lobby for two and a half hours! Nate comes up to me in lobby giggling saying you’re going to love this . They ordered the wrong parts for your Audi and out wrong parts on. The Tec is now removing them but we can do nothing to fix your brakes. At this point I was very dissatisfied as I had just wasted time RUSHING BACK AT 2 to make the appointment for my brakes to be fixed. Nate Flynn then flared his arms up at me and said I don’t "give [non-permissible content removed]" I don’t have time for this right now” and walked away. He moved toward me aggressively as if he were going to hit me . I had never been aggressed in this way by customer service so I left immediately and informed my family and friends to be on the watch for my protection. I feared he was going to attack me. I then texted and called Tony and Derek 3 times, Derek finally responded saying he would call me the next morning. He never called. I asked Toby and he said “Derek “ was out for the day. He said he would have his director “Steve”. Steve called me 2 days LATER left a voicemail stating to call him back to see what service they can "provide." And to be SPECIFIC because I don't want it getting confused I am speaking of Steve the service director at [contact info removed]!! I am a mortgage banker and work 13 hours day so was only able to call back later that evening. I called Steve 3 times and left 2 voicemails no response, I requested my warranty be CANCELLED IMMEDIATELY! When I got no response, I texted the line with Toby and Derek again telling them to CANCEL MY WARRANTY and refund the money since I didn't get anything covered and they obviously could not handle an Audi at this dealership. Toby refused stating he couldn't do anything because only "sales" could cancel the warranty. Steve then called and I answered, he raised his voice at me and was beyond disrespectful. Telling me that I should've known buying an Audi at Honda dealer was going to be delayed servicing. WHAT!? I spent EXTRA money to ensure I had the BEST service as promised! I asked him to check the cameras with Nate Flynn aggressing toward me flaring his arms and he didn't acknowledge this at all. He said it was my problem and he couldn't do anything because I was too "frustrated." Of course I am frustrated, this company has wasted my time, money and has stressed me out to the point that it's almost more stress than daily life! Steve is the worst thing to happen to this company, he is evil and should not be in any type of management. Corporate if you are reading this I demand my warranty be cancelled. I've left several voicemails regarding this and have yet to have my calls returned. This is now me expressing my request IN writing to have my warranty cancelled AND A FULL REFUND. I will not have my vehicle trashed because your company is too lazy to handle it. Ali from sales called left voicemail I returned the call and have not heard back for a week! I am a loan officer and this seems a UUDAAP as I was sold a warranty and had extra money added to my loan to cover things that have not been covered. My brakes are worn and still have not been fixed. I've only had my vehicle 8 months no reason brakes should need fixing either already. I should not have to have my vehicle worn because I did my part by getting the warranty. This company has fallen short of my expectations by a landslide and if this is not resolved within 7 days, I am reporting this company directly to the Financial Protection Bureau for false advertising and predatory lending practices. I have live video content of my interaction with Toby and will find a way to access cameras in the shop to provide proof of Nate Flynn's actions if needed. I have a multitude of texts showing communication on my side and none on theirs. Buying a vehicle here was the worst decision I have ever made.Good company to buy a car through
by Brittain on 03/16/2022Got a used, but basically new Hyundai from Michael who works at an associated Honda dealership - AutoNation. The process was easy, the prices are fairly competitive, everyone was extremely nice, and I never felt pressured to buy anything.… Hopefully my car lasts a long time, so I won't need to come back, but I do recommend them to anyone in need of a car.Hi Brittain, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
Honda CRV 2021
by Honda CRV on 07/13/2021Marcos was excellent. He was efficient- prepared- gave us a detailed overview of the cars features. Would definitely come back here to buy another Honda with Marcos.Hello, we are pleased to hear you had such a positive experience with us. We look forward to your next visit! Take care!
Oil change
by Jandc2000 on 07/06/2021Great as always, fast service. We had an additional issue and they took care of it without having to schedule another service appointment.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Chandler! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service at Honda Auto Nation
by HappyCstmr on 07/05/2021Fantastic Service by Mike Bradley 😀👏Next time I need my car serviced I'm reaching out to Mike. Took my car in because my air condition was blowing out warm air.. I dropped off my car thinking I would get it the next day. To my surprise I… got a call back saying it was ready for pickup within a few hours. Thanks Mike.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Chandler! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Honda service
by Barb Hol on 07/02/2021Service tech Joe delivered excellent service. The oil change took 30 minutes longer than the hour and half as stated though.Barb, thank you for your kind review; we are happy to pass along your comments to Joe here at AutoNation Honda Chandler! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experience, As always
by PI RICKEY on 06/30/2021I can't count the number of times I've bought or leased from AutoNation Chandler. I keep going back for a few reasons, principally the person I deal with most frequently, Gregg Gabbing, and others who help, this time Telly Papagianis.… These guys care! While I've only had this 2021 Honda Civic EX for 2 days, I love it. I was a step up from the LX model I'm used to but worth the extra money. As typified by Gregg and Telly, this is a great, great dealership.Rickey, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Chandler! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Odyssey
by Odyssey19 on 06/24/2021I really like our service advisor. He is always very friendly, professional and very honest!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Chandler! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Vicki Agu on 06/20/2021Friendly service and great communicationHi Vicki, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service was excellent
by Sathish on 06/15/2021Yesterday I went to Automation Honda first time for my vehicle tires replacement. Service advisor Nate helped me and his explanation and service was excellent. One more person who received me and assigned to Nick was also professional… They delivered the car on time. I would like to go them regularly for my car services.Sathish, thank you for your kind review; we are happy to pass along your comments to Nate here at AutoNation Honda Chandler! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change and tire rotation
by Honda fan on 06/12/2021Service advisor was courteous and informative.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Chandler. Drive safe, and we'll see you on the road.
Accord
by Accord752 on 06/11/2021Both Tony and Jason were very helpful and knowledgeable. They kept in contact and made sure my car was in great shape. Overall great experience.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Chandler. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I dont like [non-permissible content removed]
by MRodAZ7 on 06/02/2021UPDATE: 6/2/2021 - I was going out of town for Memorial weekend and told my service person M. Bradley that I needed the oil change done and we would work on the 60k service when we got back into town. We left the car overnight - NO "free"… wash was offered or done - Service person said that our rear brakes were at 3mm, were super low and need changing plus service on the rotors. Having to leave the next morning I took the rear brakes off at 10pm and 3 of the 4 pads still had over 1/2 their life left, 1 was worn a little more and the rotors are perfect. We DO NOT appreciate a service department that LIES! This caused me to look and change the rear brakes when I did not need too knowing there was a good chance I would say yes because I was leaving town early the next morning! For convenience this is the closest Honda dealership however it might be worth looking for another place to service our vehicle.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (480) 505-5186. We'd appreciate the chance to make your experience a positive one.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/09/2025