Customer Reviews of Kendall Lexus of Alaska
Review type:
Purchase of Vehicle
by Chief5Cent on 10/25/2022The entire sales staff at Kendal Lexus made my RX450H buying experience enjoyable. Austin, my sales rep worked with me to get a price I was happy with. He was extremely knowledgeable of all the cars features and went over them with us in… great detail. Look forward to the same kind of professionalism and customer service during my future service visits. I am disappointed with the scheduling of repair service. The soonest I could have a brake noise looked at which was discovered after driving off the lot was 4 weeks. Fortunately the brake issue isn't a safety issue.?
by Donarae on 10/07/2022We had a pleasant experience with this dealer. All the represtatives were informative and friendly.Hi Donarae, we are very happy to have provided you with such a positive experience!
Great Sales Experience
by Mark-Ak on 03/16/2022We had a great experience buying our Lexus NX 350. Chip and Paul were great to deal with. Knowledgeable, helpful and patient while not being pushy to get a deal done.We couldn’t be happier that Chip provided you with a great car buying experience.
Outstanding Service and Products
by Barbara on 09/04/2021We took a test drive on Monday evening and came back to close the deal the very next day! Every person was courteous and helpful.Barbara, we are glad we could help!
Bought a new NX 300- great experience.
by Rachael on 11/20/2020Excellent experience with Kendall. Great sales staff, responsive, and not pressuring. Love my new car!Great RX
by George B on 10/29/2020Great car and professional dealer personnel.NEW CAR
by Lexusowner on 03/30/2020Amazing team. They all worked together to provide the best experience for buying a new car. 10/10 would go back.Thank you for taking the time to let us know how we did. We hope you have a great day!
Mr. Danny Ancheta
by Dannyboy on 03/10/2020Salesperson very professional. Answer all my question.We are glad we could help!
Exceptional customer experience
by 2020 lexus on 01/03/2020Paul Chang provided the exceptional customer service! He answered all the questions I had. What a great experience!We are very happy we could provide you with a positive experience!
Exceptional service always
by Chriskim on 12/05/2019I purchased new 2020 RX from Paul. He helped and followed up with me every step through. He sets bar higher for his superb customer service. He is the one who you would want to work with for your new car.We couldn’t be happier that Paul provided you with a great car buying experience.
2019 RX 350 Purchase
by J Mark L on 08/09/2019James T. showed us all the vehicles available including hybrid models. Explaining all details and answering all questions. Closing the deal was simple and straight forward.We're glad to hear you enjoyed your buying experience.
Second purchase - highly recommend
by AlaskaNurse on 11/13/2018If you are looking for a new Lexus in the state of Alaska, you don't have a lot of choices for dealerships. But that doesn't matter because Kendall Lexus shines! They are happy to work with you to find you the best deal and make sure you… get the vehicle you want! Be sure to ask for Sam Park (sales) and don't forget to say hello to Colleen!! They will work together to make sure your experience is fantastic!Great experience at Lexus
by AKLL-J1 on 08/14/2018Was looking for a used Highlander and ended up buying a new Lexus. Saleswoman went above and beyond to help me. She answered all my questions quickly and efficiently. She was knowledgeable, professional, courteous, and pleasant. If she… didn’t have an immediate answer she got it within minutes. Purchase paperwork was handled quickly. I was introduced to head of all departments. She ran through all car systems during sale and before I took car home. She made the experience special.We're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience! We look forward to helping again in the future. Take care!
Lexus RX 350
by Bill Dam on 06/04/2018Excellent, listened to me, worked with me & Put me in a much better vehicle than I thought possible.Hi Bill Dam, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The ONLY place you should buy a car.
by cuzimryan on 05/10/2018updated 05/24/2018Lacey and Colleen are amazing! They found me a car that I loved and an amazing deal to go with it. Not only are they so knowledgeable about what they do but they are some awesome and trustworthy people which I find it hard to find these… days. Like the title says, this is the only place you need to go to find your next car.Cuzimryan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kendall Lexus of Alaska. Thank you for taking the time to leave us this information about your recent visit. Have a wonderful day and take care!
Buyer
by James Atkins on 05/04/2018updated 05/09/2018Our salesman was very professional,well informed, friendly and was not rushing us to any ultimate decision. We spent nearly a whole day doing a trial ride, discussing our options, prices and trading options, ending up with a great deal and… satisfaction with all. We would definitely recommend our salesman and Kendall Toyota. Thank you for excellent service!Thank you for such a great review James Atkins! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hands Down the Best Car Dealer I Have Worked With!
by salemsdesign on 06/23/2017I can honestly say that I have never had a more pleasant buying experience that with this dealership. Extremely low-pressure sales, I never felt uncomfortable or pressured in any way to make a decision, and they highly respected my needs… and my goals in the deal. They gave me an absolutely amazing deal on the vehicle I purchased and the vehicle I traded in, making the process an easy decision. Even the finance office was fun! Kevin, Colleen, Cody, and James were all very professional and extremely great to work with. Plus, it all came with freshly baked cookies and delicious coffee! Also, I noticed a weird scratch on the car once I got home, and they immediately got the car back in and had the scratch fixed in about 20 minutes. Amazingly easy and fast service. As long as I am in Alaska, this will now be the dealership I work with. I was already a fan of Toyota, but now Lexus & Toyota have made a believer out of me. Thanks for the incredible experience and the incredible machine that is my new automobile!Salemsdesign, thank you for taking the time to share your experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Lexus of Alaska! Please don't hesitate to reach out to us if there's anything more we can do. Enjoy your new vehicle and we'll see you next time you're in!
Excellent Service
by Ms_Ross on 10/28/2012updated 06/09/2025I recently moved to Alaska from California. I was an owner of a Lexus SC 430 (sports coupe) that was not going to survive Alaska. I have never lived in snow, but I felt as though I needed to purchase a truck (I have never owned a truck) to… feel comfortable driving in the snow. Being a Lexus owner, I chose the GX 460. Unfortunately, after one week I didn't want the vehicle. It was a great vehicle, just an extreme change for me. I was not comfortable driving and felt as though I should have gotten a reliable car instead. I took it back to Lexus, about two weeks later, and they were so forthcoming to all my needs and ensuring I was satisfied. From the Sales Rep. that assisted me to the manager and finance department, I now have a vehicle that I love!!!! My fiancé was shocked that I did not lose money in the deal but was able to exchange so easily. He is still shocked at how wonderful the Kendall Lexus Dealership was oppose to others. I cant believe I was able to purchased a vehicle and take it back with not hassle!
Kendall Lexus is proud to sell and service Lexus vehicles in the greater Anchorage area. With models like the new RX, RC, and LS, we have something for every taste and budget. Browse our new Lexus inventory to check out the model you've been eyeing. If it's a used car or truck you're looking for, Kendall Lexus has a huge selection of Certified Pre-Owned vehicles too.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
We appreciate your positive review about your recent experience with us!
by Genesis Amador on 10/25/2022