Customer Reviews of AutoNation Ford Mobile
Review type:
Purchased a new car
by Roberto on 07/14/2024
I was a basket case. My car was in the process of dying, and I had to swap it out before I was truly ready to do so. My sales rep, Mostafa, helped me out. The staff walked me through the process, answered my questions, and put me at… ease. Not once did I feel as if I was being taken advantage of. Thank you for your patience in dealing with me and helping me into a new Mach E. Loving the car.
156 reviews
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Cannot Praise Stanley Arnold and Jason Kerr Enough
by dpatrickc90 on 07/29/2017I recently purchased a 2017 f-250 king ranch from Autonation Ford and I could not be happier. Stanley Arnold in sales was very helpful and tended to all my needs in making this a easy process. He along with Jason Kerr (manager) went above… and beyond to help me with the car buying and servicing process.2017 Ford F-250 King Ranch
by Dpatrickc90 on 07/28/2017Smooth and easy process would highly recommend anyone interested in buying a Ford truck to use Autonation Ford. Jason Kerr and Stanley Arnold made this process very easy and went out of their way to help me as the buyer.Excellent Service
by Dollbabydoll on 07/19/2017Staff was top rate and easy to work with. Promises kept.Great Service
by BHawke4152 on 06/17/2016Great service. Communicated well. Acceptable waiting time.Great Salesman
by Dave5327 on 04/21/2016Roger did a great job answering any of my questions and concerns. He responded timely to anything I needed.Check double check everything!
by fdean171 on 04/12/2016I usually always start off with a give positive comment. However, this time I couldn't find anything positive to say. The only thing positive was how nice the delivery guy was when he brought me my vehicle. The salesman was very good… at treating me great until the sale was complete. Once it was complete and he got the sale, I've yet to hear back from him about my issues. Since he never replied, I got a hold of the Manager and all he has done is give me empty promises. First you got to understand how the purchase went. I was laid up in bed and saw this vehicle online and really liked it. I called the salesman and the price was right but I told him I couldn't come buy it until I was allowed out of bed. He said no problem we will deliver it! I thought this was going to be a great deal, was I ever wrong! Here is the list of things I have came across: 1. The fourth gear was stripped when they delivered it but I didn't discover that until two weeks later because I couldn't drive it due to my injuries. ( thank the Lord the warrenty covered it) 2. I didn't get a copy of all the papers I signed, no matter how many times I've asked 3. The pictures on the internet where not great and some where blurry. The blurry ones were of the back and the spare tire just happened to be missing (to match what was on their cost me $500) 4. I was promised a second key and still haven't seen it. 5. The top leaks and it cost me $350 to get it fixed 6. I've tried multiple times to talk with them and I get the run around Over all, if it wasn't for the warranty, I'd had to spend around $2800 to get everything working correctly. This dealer will tell you what you want to hear to sell you a vehicle!!!!! If you do buy from them, make sure you get it in writing and get your copies before you leave. Don't trust them to mail you ANYTHING! Sincerely, Faron ClairGreat Salesman
by cjnichls on 01/23/2016My job recently changed and has led me to do a lot of driving thus the reason for getting a different vehicle. I started looking for a used car that would get at least 40mpg combined and one that looked great. I narrowed my search down… to the Ford Fusion Hybrid. I had a GMC 4x4 1500 Crew Cab Denali and getting 16mpg combined. I knew I had negative equity so I needed to trade my truck in at a dealership. I saw that Ford was offering some great rebates on new vehicles so I started looking at dealerships within 500 miles of my home in Memphis, TN. I originally was looking for a SE and didn't care about having leather of sunroof. I came across a 2015 Ford Fusion Hybrid Titanium located 400 miles away in Mobile, Alabama. I had a salesman call me to go over the car and evaluate my trade. At first I was skeptical because I had been talking to numerous dealers. My Mobile salesman is Jim Crampton at AutoNation Ford Mobile, AL. Jim started the process off by saying "I work for you". Yeah yeah year I've heard that before I was thinking. Jim continued to go above and beyond for me. Addressing ALL my questions and concerns and going to bat for me on my trade. Because of Jim, decided to buy the car and take a thousand less on my trade. Jim offered to meet me so I didn't have to drive so far. We met half way in Jackson, MS at 8:30pm on a Friday. Jim went over the car with me for over 3 hours addressing every single item. It was like being at the Ford plant. He really knows his stuff and truly cares. I ended up getting the car for $26,800. It's loaded except the drivers assist package which was not a big deal to me. Getting the car for that price and having Jim as my salesman was a win win in my book. Best car I've owned! I'm getting 38 - 39mpg on the highway and 44 - 46 in the city. The adaptive cruise control on this Fusion is great. Once I'm on the highway and set the cruise I never touch the peddles again. I would highly recommend Jim Crampton in Mobile, AL. Jim will get my business next time I need to buy a car.Service
by SirenaBo on 11/24/2015Fast Service and nice to deal with. I got an oil change.I love Autonation Ford
by ChuckWash on 03/11/2015Steven Adams the salesperson has been great. He has been there to help me with anything I needed even after I bought the car he has been there to work with me on any questions I have had about the car and its systems....GREAT PEOPLE AT… AUTONATION FORDZero would be a better option
by AdamB5 on 03/04/2015Bought a 2011 f250 from them 12 days ago and it's already tore up , the warranty I paid money for will not cover it " imagine that".. After doing more looking the belt is wore out also.. They said they done a full inspection on the truck… but I believe that's a lie.. So now I gotta fix the truck out of my own pocket when it should've been addressed before it even hit the lot.. Very very unhappy with the whole deal, wish I could jus give them the truck back and go buy somewhere elseCustomer service and professionalism are of great importance to us, and we are disappointed to hear of your lackluster experience at AutoNation Ford Mobile. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (251) 202-2016 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
My New Mustang
by michaelmastro on 01/14/2015Had some problems with trying to buy a 2014 Mustang. Decided on a 2015 and couldn't be happier with the deal. Steve Adams was a great salesman and new his Mustang!2015 Fusion
by 2015fordfusion on 11/21/2014Due your research, ours was quite in-depth. The entire Auto Nation Ford team (with special emphasis and high praise to James S.) was extremely helpful and made our new car purchase a streamlined yet personal process. My wife and I drove… over an hour and passed numerous car dealerships on the way, quite a few of which were other Ford dealers, just to purchase our new vehicle from Auto Nation Mobile. The decisive factor for us in our selecting this car dealership was first and foremost the salesperson, he/she will be the face of the dealer and a bad first impression goes a long way. James is very knowledgeable (which was expected), courteous and prompt, informed us of their onsite inventory and also off-site inventories and most important he volunteered information such as out the door pricing. This last one really sold us; to the point that we have already recommended them to friends and colleagues.terrible dealer
by emily31 on 09/10/2014did not sign title before sending to Fl . wrong milage on sales papers. STILL waiting for Terry to arrange to pick up car for transmission problem!!!!!!!!!!!!!!!!We apologize for any inconvenience you may have experienced in your dealings with our location. We are disappointed that you have had so many challenges, and that it may have negatively impacted your relationship with AutoNation Ford Mobile. If you would be willing, please call our General Manager directly at (251) 202-2016 for further assistance with moving forward. Thanks for leaving your feedback, and we hope to hear from you in the future.
Decent Price But Bad Customer Service
by daniel509 on 07/16/2014Decent price but incredibly customer poor service from start to finish. Steve A. did not return phone calls or answer questions when he said he would; couldn't open the trunk of the vehicle manually or with the key fob. Still told me how… "comprehensive" their inspection process is!; issued an Alabama 20-day temporary tag with an expiration date only 10 days later; typed the wrong name on the title transfer document which caused delay in registering the vehicle; waited 10 days to mail the title and other documents to the DMV; initial offer for my trade-in vehicle was $2000 BELOW KBB value.Daniel, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, our General Manager would love to talk directly with you to rectify these issues. You can contact our GM at (251) 202-2016 -- we hope to hear from you soon.
2012 Escape XLT
by kathey1 on 07/09/2014This was one of the easiest and most pleasant expierence I have had dealing with a car dealership. Every staff member I came in contact with was helpful and friendly. Kent K., my salesman was awsome. He is so calm, listenend to all my many… questions, helpful and went that extra mile. Great customer service! He was very helpful and patient on getting me out of Mobile back to my destination. I will highly recommend him.New Escape
by tmatthews1 on 06/20/2014Stanley A. is who sold me my new Ford Escape. I was shopping around for a while and he sat me down and explained everything that I needed to know. I would recommend him to anyone looking for a honest person and a great vehicle.Highly recommend
by lrncchn on 06/20/2014I had a great experience buying my new Fiesta at AutoNation Ford Mobile. My salesperson, Steven A., was very helpful every step of the process and made buying my first new car a much less stressful task. I could not be happier with my… choice!Friendly, Helpful and Competitive
by UH1PLT on 06/22/2013updated 05/28/2025I shopped at 3 dealerships and while I was impressed with the helpfulness of one of the others, this one went the extra mile. I enjoyed every aspect of purchasing this vehicle and I would recommend this dealership for their openness, their… willingness to help and their competitive pricing. Not all dealerships are created equal but it was obvious to me that this one had a great customer focus, and I appreciated that very much.Great salesman and great deal
by MidtownMob on 03/13/2013updated 05/28/2025I purchased a 2013 Fusion from Treadwell, I don't like pushy car salesman and I expected that I would be dealing one at some time during my search for a car, however the salesman at Treadwell Steven A. did a great job showing us the… different models of the Fusion, he was not pushy or arrogate he was excited about the cars, it was more like a friend showing you a new car he had purchased, the entire experience was great and we got a great deal, would I recommend Treadwell to my friend ABSOLUTELY and I would tell them to ask for StevenGreat!
by chriso339 on 08/12/2013updated 05/28/2025My salesman, Stephen A, was great along with the sales manager and finance manager. Not pushy like your regular car salesman plus a great vehicle is what made me buy here.Very Pleased with Auto Nation
by HappyExplorers on 12/03/2013updated 05/28/2025This is our second purchase from this dealership and sales representative. Searched the vehicle inventory online and found the perfect Ford Explorer at a fabulous price. We couldn't be more pleased! Thank you, Auto Nation and Steven!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/16/2024