Skip to main content

AutoNation Ford Mobile


901 E I65 Service Rd S, Mobile, AL 36606 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (3)
Service Rating
Recommend:
Yes (36) No (3)
Back to Sales Reviews

Dealership Sales Review

2 out of 5 starssales Rating
Decent Price But Bad Customer Service
Written by daniel509 on 07/16/2014

Decent price but incredibly customer poor service from start to finish. Steve A. did not return phone calls or answer questions when he said he would; couldn't open the trunk of the vehicle manually or with the key fob. Still told me how "comprehensive" their inspection process is!; issued an Alabama 20-day temporary tag with an expiration date only 10 days later; typed the wrong name on the title transfer document which caused delay in registering the vehicle; waited 10 days to mail the title and other documents to the DMV; initial offer for my trade-in vehicle was $2000 BELOW KBB value.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
autonation on 07/18/2014
Dealer Response
Daniel, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, our General Manager would love to talk directly with you to rectify these issues. You can contact our GM at (251) 202-2016 -- we hope to hear from you soon.
Report