AutoNation Ford Mobile

Worst experience of my life. The management is a joke. Service department even worse than the management. I can only speak for one of the salespeople and honestly she was awesome until i handed her check. Can’t get her in the phone and she won’t respond to any of my texts. I am beyond amazed how this place is still in business. I am a single mother that really couldn’t afford to even buy a car but had no choice because my other one died. Autonation took advantage and didn’t fill any of their promises. If they tell you they did a 25 point inspection trust me they didn’t. They did 3 on my vehicle and failed to notice the break light out and fluids low. They never do it. I had a guy that works in the service department admit to me they are too busy so they try to get by with what they can. I have purchased cars from Chris Myers, Pat Peck, walleys and I have never experienced anything like this. I have had my vehicle for 3 weeks and one of those weeks it was in their service dept. and every Saturday I am back up there having to get what was promised to me actually completed. This past Saturday I had arranged a meeting with the general manger and I kid you not when telling him about our experience he said to us I know...you have said it 72 times. How does someone like that have a position like he does. No people skills whatsoever. I can promise you this. The customer is not right at Autonation. I have promises in writing and they still don’t want to be held accountable. I am lost at this point. Save yourself the aggravation and find another car dealership. You will thank me later. This isn’t even the half of it. It’s been an emotionally exhausting experience.