Lithia Volkswagen of Reno
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Customer Reviews of Lithia Volkswagen of Reno
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59 reviews
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Simple question. No answer. Fixed problem with a fuse. Common wanted 200$ i
by LITHIA customer on 05/18/2025updated 05/23/2025Service dept has a problem with honesty. Avoid this dealership.Wow! What a horrible experience.
by Don Johnson on 12/04/2024Wow! What a horrible experience. My daughter's 2010 VW Jetta was experiencing random intermittent stalling. She bought the car from a friend for $1,500 and it was not in the best condition, but it was her first car. She couldn't afford much… better. She takes care of disabled people and has a kind heart, but the service tech and service manager took advantage of that. She had spent several hundred dollars at two local auto shops diagnosing the problem. The final diagnosis they gave was that they had traced it back to the ECM and it needed a new computer. They said only a dealership could replace the computer and program it. The service tech told us they would not accept any other shop’s diagnosis so they charged us $200 to tell us it would cost over $5,000 to fix it without any kind of diagnosis or repair itemization. They obviously didn’t want to work on it. She called and was told that she could pick it up if she wasn’t going to have it fixed there. She asked what time they close, and the tech said 6pm. She called me and asked if I could take her to get it. The dealership is an hour from where we live. I told her I would leave work early and we could get there around 5:30. The service tech called her back on our drive there and left her a message that they closed at 5:30. We didn’t get the message until we got there at 5:35 and the service staff had all gone home. I checked the internet, and two different places said the service bay was open until 6pm but their website said 5:30. Apparently it had changed. While trying to get someone to release the vehicle to us and pay the $200 the sales manager only wanted to sell us a new car, over and over and over, but said he couldn’t help us with the car in service (I could see the keys hanging on the rack easily accessible to anyone). We had to drive home and return the next day to get the car. We got it back and I found a company online that fixes/replaces auto computers. I shipped them the computer and they cloned it for $550. It has been running fine for months with no issues. Why would anybody want to buy a car or service their car from a place that takes advantage of people like this. I was never offered anything, not even an apology, for the miscommunication and will never do business with them again.[non-permissible content removed]
by Davescar on 10/30/2024I recently bought a car from this dealership for my wife, and during our test drive, the entire infotainment system wouldn't work. Touch screen, buttons on the side, volume knob, all of it wouldn't work. The sales rep, Guy, ensured me he… wouldn't let us but a car that the infotainment system wouldn't work. He took the car to the mechanics department and all they did was do a factory reset, and guy told us if the issues show up again to let him know and he'll get it fixed. Not even a full month later, the issues show up again, but worse now. The skip buttons on the steering wheel aren't working. I contact guy, let him know, and he has me bring the car in to have it looked at. After working a 10 hour shift in minden, I get off work and drive all the way up to the dealership in reno. When I arrive, a sales rep (not guy) comes out to take a look, and he sees that the top right side of the infotainment screen won't work. He goes to the mechanic department and after about 5 minutes he comes back out and says they won't even do a diagnosis because I didn't take the warranty. I corrected him, because I was told the dealership wouldn't offer me a warranty because the car had about 4,000 miles over the warranty policy. It's bot me declining a warranty, I was outright denied a warranty from the dealership. Now that's a weird thing too, because about 2 years prior to buying this car, I had bought a car of the same exact year and model from this dealership, with more mileage than the car we recently bought and denied a warranty on. This sales rep then told me that I could go to a car audio store and get an aftermarket system installed for about $300 or so. And if my credit is good enough, in a couple years I can just come trade in the car for something newer. Yes I could just go get an aftermarket system installed, and yes my credit is perfectly fine and I could trade in in a couple years, buts that's not the point. I bought a car, was told by Guy the sales rep they would make sure the infotainment system would be fixed (which he knew fully was malfunctioning before we bought it) and was completely lied to. The mechanic doesn't want to spend money on fixing the infotainment system? How much money did they make on this sale, not even including the fact that this is the second car I've gotten from thus dealership? The mechanics really canyon handle forking out a grand or so to fix this? I know that it's a dealership and I know that all dealerships are full of scoundrels, but this one left such a sour taste in my mouth that we're going to avoid all vw products for the rest of our lives, even from 3rd party sellers. Remember, make a customer happy and they'll go tell 10 people. Piss off a customer and they'll go tell 30 people.Worst place to buy a car from
by Robert on 11/04/2023I pay over 30 thousand for a car from them and didn't even drive it 200 miles and had to replace to spark plugs motor mount high pressure pump and and transmission fluid and a light still on in my car be for u buy from these ppl… make sure u get a second look at the car from a different place ....Absolutely Trash
by Beyond upset customer on 06/23/2021I bought a car from them and thought it would be wise to have it serviced there. Not so. They lied about service, service tome , and the scope of what needed to be done. After getting two different services at a premium they lost two… different hub cap covers and broke the lock cover on the handle. The didn’t mention it and when asked about it they said it was already that way. Are you [non-permissible content removed]No warranty provided on work done
by Brendan on 02/10/2021They provided the worst service I have ever experienced. It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone calls later as I was asking for… updates my car was fixed, I got my car back, only for the wiring harness to fall off. Fast forward about 11 months later I take my car for it’s scheduled oil change and a lube tech noticed that my rear main seal is was leaking. So I took it to the dealership to get it fixed. They charge 2000 dollars for the repair. I get my car back and the check engine light is on so I return it to them. Later that day they say they fixed it. I drove my car 6 miles from the dealership before my engine died. I take it back to the mechanics. They inform me that my engine had blown. Then to top it off they threaten me with storage fees so I had to pay to tow my car off they lot 4 days after I paid the 2 grand to fix my car. The warranty for there work expired while they were fixing it so now I’m screwed. Thanks Volkswagen for sucking at fixing your own cars. I wouldn’t trust the mechanics here to change oil on any of my cars, let alone a major repair. I thought almost 200 dollars an hour would get you better mechanical work done.I shouldn't have to pay for a bad inspection.
by Frank on 07/14/2019I have taken my car in three times for overheating, VW did a cooling system flush, and it worked for a while. On my last visit, I was given a $3,000 quote for fixing the car. Lithia Volkswagen quote was for a new water pump, timing… belt, some electrical box that had melted and now the cooling fans weren’t working. I took the car to a friend’s house, he looked at it and told me that there was an air bubble in the cooling system and the wires to the fans need to be changed. I paid Lithia VW to look at my car and give me an honest quote for fixing my car. VW master mechanics have forgotten what basic troubleshooting is. I can’t believe I had to pay over $125 for that. On the customer review it asked if I would like to be called, I replied yes, still waiting for the call.Go Elsewhere for your VW Needs
by Smulreany on 05/18/2019They’ll take advantage of you and your situation then do nothing to even try fixing it. I would definitely not recommend giving this dealership your business. The car is nice but not worth what I paid for it.Over-delivered!
by cosmogirrly on 10/18/2018Outstanding service! Our salesman was Amos Womble and he was a down-to-earth friendly guy who was up front, not pushy at all, and made us feel comfortable. Went in with not great credit, but not the worst and knew it was going to be a heavy… lift to get us financing. We were eventually told that we could not get financing and left the dealership, however, to our surprise Nabil kept working on it after we left and even got the GM involved. They called us about 2 hours later and told us they got the deal that we were looking for! We couldn't believe that they stuck with it and we left today with a beautiful 2019 Jetta SEL. One note, we thought that the digital dash came with navigation included but we found out when we got home that it did not. We're still happy with it and can get NAV with the iPhone, just make sure you read the fine print on the options! Overall, a very happy experience!Great!
by Joyce on 08/09/2018They worked us into their busy schedule and their constant customer service was awesome. Carlos is wonderful! Always in touch with us about things and we never had to worry. The car drove like a dream and we have been very happy with all… the work they did.First Oil Service
by JimMullen on 07/25/2018updated 08/08/2018Despite operating from a tired facility,the Lithia service team provided excellent service in a friendly and professional manner.Nine Years' Experience
by FCCLAWMAN on 10/27/2017Our family has purchased or leased 5 vehicles from Lithia VW. The service has been consistent and the staff above average.Great dealership.
by VW_Customer on 07/19/2017Low pressure smooth purchase experience. Great bunch of family guys working there. Also liked Volkswagen styling and trim selections.Excellent
by Cherylmorg on 04/27/2017I was so glad to have my 20,000 mile oil change and check without an appointment. I was there on a day they do not have the speedy drive in oil change but they did it anyway. They were very pleasant to deal with and helpful to accommodate… my needs. I am not from Reno Nevada so I am not their customer on a regular basis.Great experience
by Dfolden on 03/04/2017updated 03/14/2017I appreciated the professional service Carlos and team provided me. The service was prompt, what to expect was accurate, and everyone was pleasant. I will recommend this dealership to friends and family.Great time buying a car
by Jovito99 on 03/09/2017It was a very good experience purchasing my vehicle at Lithia VW. Jason Bul did a great job with all the preliminaries (test drive, info gathering etc.) he is a pleasure to deal with. Steve Disteli was awesome stayed true to his word on… everything we discussed.He made the deal happen. Overall my wife and I had a no stress experience buying our suv and would highly recommend this dealership to anyone. Thanks Guy's, Joe & Shirley V. Reno NV.Great Experience, Great Vehicle
by waperry on 03/05/2017This is the second vehicle we have purchased from Reno Volkswagen. The vehicle was for my spouse, and the vehicle is a tool for work as she drives a significant amount. The two volkswagens have been reliable and and reasonably priced.… For this purchase we identified the vehicle from the online stock and descriptions. Guy Horton responded promptly with pricing information that also included any manufacturer incentives . We scheduled an appoint to visit, test drive and potentially purchase the vehicle. Purchasing a vehicle is never an easy or pleasant experience for most people. I do come prepared with most of the documents needed for finance, trade in values , and other documentation. Guy had the vehicle warmed up and ready to go. When I let him know we wanted to have a conversation first and walk through the financial portion / pricing before we drove the vehicle he was very open to the idea and very helpful. We discussed our requirements and concerns , the purpose of the vehicle, and the value of the trade in and down payments and Guy (along with Eric Eiler in the Finance Department) got these issues resolved before we even took the vehicle for a test drive. In fact, there was an additional manufacturer incentive that was missed in the original finance documents and they went back and reprinted the documents to include it. This purchase experience was one of the best that I have ever had in almost forty years of owning/purchasing a vehicle. The volkswagen vehicle and the staff we worked with on this purchase were excellent. I have always been a big fan of Volkswagen vehicles and my first ever vehicle as a teen driver was a Volkswagen Bug. We went in with a purpose and the staff was professional, courteous, and willing to consider our unusual approach to the car buying process. The vehicle purchased was a 2017 Volkswagen Passat and I would highly recommend this latest series of the vehicle. Incredible features for the price and the car mimics it's much more expensive sibling the Audi A3 at a much better price point.Timely efficient service
by bikejac on 12/02/2016My experience was, accurate, appropriate estimate of the service required that was backed up by timely, courteous completion.New car adjustments
by TahoeEllie on 09/11/2016I made the appointment on line. Was greeted by Brendan who listened to my concerns and answered and explained my questions patiently. The car was ready earlier than promised, washed and ready to go. Will definitely came back here.Thank you, Lithia!
by courtney006 on 07/11/2016updated 08/03/2016I had a great experience at Lithia for my last service. Thank you so much!Nice Work! Lithia VW of Reno
by Yakity_Yo on 07/11/2016Had short time slot to deal with midday to get simple work completed. LofR had a slot available shot in there and got work completed no problem. Again Nice Work.
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