Customer Reviews of Rockwall Chrysler Dodge Jeep RAM
My First Dodge
byon 04/25/2024
Great salesman Justin Martin Helped me to get acquainted with the Challenger packages and then found the car I wanted Made everything easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My First Dodge
byon 04/25/2024
Great salesman Justin Martin Helped me to get acquainted with the Challenger packages and then found the car I wanted Made everything easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/21/2024
Late Friday afternoon my batteries went out on my 22 dodge ram 2500. My service person walked out after my truck was dropped off by a tow service to my surprise was able to determine it was just the batteries got two new batteries in and got me out my way before they close.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance
byon 04/15/2024
Great experience today. I came in with no appointment and was able to get my oil and fuel filter changed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/15/2024
My service person Erica was very pleasant to speak with over phone and in person. She solved my problem that 2 other dealerships was not able to. We need more people like her in the service department. She understood what I needed and executed and asked all the right questions to resolve my issue within 5 hours. Thank you for having her on your team. Team Willis
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 04/02/2024
Brought in for a water leak in hatch. Kinda felt like I was talked to in a condescending manner, asked my husband to take over from there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
New tires
byon 03/30/2024
Experience was awesome! Great price
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service
byon 03/28/2024
I received assistance from Courtney. He was awesome and very responsive. I appreciate his service and the mechanic or mechanics who fixed my car. It is greatly appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 03/26/2024
Erica helped me with a recall on my Jeep. It was easy to call in and schedule the appointment. Dropping off my vehicle was made super simple and Erica had excellent communication throughout the process. I’d highly recommend the Rockwall Jeep dealership for service needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service/Erica
byon 03/16/2024
Erica provided great customer service and expertise. Thank you for going above and beyond to keep me updated on the progress of my repairs and back in my vehicle quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wasted time. TWICE
byon 03/06/2024
Came here with a preapproval in hand to buy a truck that they listed as available but it was at their Arlington BMW dealer according to the website. The salesperson tried to sell me a new dodge instead. Fine, I was interested in considering it. But I told her what my parameters were and she insisted she could make it work. Wasted a couple hours of my time to find out they were way off and tried ripping me a new one on rate and lowballed my trade, even though they quoted me more through their online tool. I left. A couple of days later I drove to Arlington, they used my preapproval and I got the truck I wanted the whole time. Arlington was 10/10. Easy and fast deal, good rate and they gave me MORE for my trade than their online tool. Next I came in here today to see about a strange message on my radio regarding the SOS system. The service rep was very friendly and professional. She went to the GM to ask if they would service it and he said no. They told me they wouldn’t fix it and that it was Arlington’s problem to fix, even though they’re the same ownership. They had a chance to at least be my servicing dealer today but they lost that too. I’ll never do any business here. I sure love my truck though and wish they would’ve just sold me what I wanted the first time. Instead, they worked hard to make sure I wouldn’t do any business with them. So there ya go.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
2 Comments
Oil Change
byon 02/27/2024
This is the second time that my windshield washer fluid hasn’t been replaced. I’m wondering if my oil is even being changed…
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car sales
byon 02/22/2024
Ms Shannon S was very helpful and knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service dept
byon 02/02/2024
Christina was very helpful and courteous in all phases of customer satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stay away from this dealership at all costs
byon 01/25/2024
I recently purchased a 2023 Jeep Grand Cherokee Overland 4xe from this dealership. Deposit was initially made Mon Jan 8 2024 and the purchase was finalized on Tues Jan 16 2024. I have had numerous issues during this time that are still ongoing. Long story short I was sold a brand new car that I paid cash for that had a defective window when I took it off the lot and now has 26 miles on it and now the car won't start. It's not a battery issue. It is currently being worked on. Justin the sales advisor needs a course in customer service. Don't trust him. Lance the service advisor has been the only helpful person thus far for me. I emailed the GM Kelly McMullen on Sat Jan 20 about the litany of issues I have had and it's now Jan 24 and no response or phone call has been made. I'm appalled at this lack of accountability by them. I work in the customer service business and don't expect perfection. I don't expect perfection but at least be accountable for errors and mistakes and communicate appropriately with your customer. Go somewhere else, anywhere else for a car. I will forever regret going there and won't repeat this mistake again. I strongly encourage you to avoid them too.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Rockwall Chrysler Dodge Jeep Service
byon 01/22/2024
Justin Kirby was very professional and courteous. He went over all the questions related to my car. All in all, very good service and I would recommend Rockwall Chrysler Dodge Jeep!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not happy
byon 01/16/2024
We took our vehicle in for a 90k service and a safety inspection. They asked for our insurance which is needed for the inspection. After we got home I tried to renew my registration but it said the inspection wasn’t done. I waited 24 hours but still nothing in the system. Called back and they said it wasn’t done. We took it back in this morning to get the inspection done. Called first. Made an appointment. Once there they said their machine was frozen. No apology, no help. Everyone was rude. Very disappointing as we have used they for several years.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 01/12/2024
Great, quick service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/08/2024
Went in for oil change, axillary battery light was on. Sales representative informs me that since battery was replaced when vehicle was under warranty it was not covered under the 3 year warranty you gain when you purchase the battery. I was not happy about the manufacturer warranty not being honored. Otherwise, visit went well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1st Service on my car oil change
byon 12/27/2023
Had my first oil change on my car today it was quick and easy an 1hr and a half they put air in my tires and checked all systems Ron Vigil was my service advisor and he was prompt and thorough in taking care of my cars needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
gas stolen while in for repairs
byon 12/22/2023
sometime when the vehicle was there for repair my gas was siphoned from my car. had a full tank when dropping in off when i picked it up five day later only a 1/4 was left
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/19/2023
Great and fast job!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
1 Comments