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Rockwall Chrysler Dodge Jeep RAM

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Rockwall Chrysler Dodge Jeep RAM
970 E I30, Rockwall, TX 75087 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4 out of 5 stars (10)
Recommend:
Yes (5) No (2)
Service Rating
4.42 out of 5 stars (55)
Recommend:
Yes (44) No (8)
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Dealership Service Review

3 out of 5 starsservice Rating
Not happy
Written by Lizwheel65 on 01/16/2024
We took our vehicle in for a 90k service and a safety inspection. They asked for our insurance which is needed for the inspection. After we got home I tried to renew my registration but it said the inspection wasn’t done. I waited 24 hours but still nothing in the system. Called back and they said it wasn’t done. We took it back in this morning to get the inspection done. Called first. Made an appointment. Once there they said their machine was frozen. No apology, no help. Everyone was rude. Very disappointing as we have used they for several years.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Laura Driscoll on 04/11/2024
Dealer Response
Thank you for bringing this to my attention. I apologize that your experience with service and the safety inspection was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@rockwalldodge.com
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