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Rockwall Chrysler Dodge Jeep RAM

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Rockwall Chrysler Dodge Jeep RAM
970 E I30, Rockwall, TX 75087 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4 out of 5 stars (10)
Recommend:
Yes (5) No (2)
Service Rating
4.42 out of 5 stars (55)
Recommend:
Yes (44) No (8)
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Dealership Service Review

3 out of 5 starsservice Rating
Service review
Written by Colleen on 04/02/2024
Brought in for a water leak in hatch. Kinda felt like I was talked to in a condescending manner, asked my husband to take over from there.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Kathryn Glenn on 04/05/2024
Dealer Response
Colleen, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you would kindly contact me using the contact information provided, I would appreciate it. Thank you for your feedback, and I am looking forward to the opportunity to speak with you Kelly McMullen General Manager kmcmullen@rockwalldodge.com
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