Rockwall Chrysler Dodge Jeep RAM

Came here with a preapproval in hand to buy a truck that they listed as available but it was at their Arlington BMW dealer according to the website. The salesperson tried to sell me a new dodge instead. Fine, I was interested in considering it. But I told her what my parameters were and she insisted she could make it work. Wasted a couple hours of my time to find out they were way off and tried ripping me a new one on rate and lowballed my trade, even though they quoted me more through their online tool. I left. A couple of days later I drove to Arlington, they used my preapproval and I got the truck I wanted the whole time. Arlington was 10/10. Easy and fast deal, good rate and they gave me MORE for my trade than their online tool. Next I came in here today to see about a strange message on my radio regarding the SOS system. The service rep was very friendly and professional. She went to the GM to ask if they would service it and he said no. They told me they wouldn’t fix it and that it was Arlington’s problem to fix, even though they’re the same ownership. They had a chance to at least be my servicing dealer today but they lost that too. I’ll never do any business here. I sure love my truck though and wish they would’ve just sold me what I wanted the first time. Instead, they worked hard to make sure I wouldn’t do any business with them. So there ya go.