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Rockwall Chrysler Dodge Jeep RAM

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Rockwall Chrysler Dodge Jeep RAM
970 E I30, Rockwall, TX 75087 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4 out of 5 stars (10)
Recommend:
Yes (5) No (2)
Service Rating
4.42 out of 5 stars (55)
Recommend:
Yes (44) No (8)
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Dealership Service Review

3 out of 5 starsservice Rating
Service
Written by Vandoesburg on 01/08/2024
Went in for oil change, axillary battery light was on. Sales representative informs me that since battery was replaced when vehicle was under warranty it was not covered under the 3 year warranty you gain when you purchase the battery. I was not happy about the manufacturer warranty not being honored. Otherwise, visit went well.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Customer Service on 04/03/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for this inconvenience with the battery of your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager
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