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Customer Reviews of Griffin Ford

4.7
Overall Rating
4.7 out of 5 stars(67)
Recommend: Yes (18) No (2)
Write a review: Sales | Service
5 out of 5 starssales Rating

Best dealership!

by Roy on 10/13/2023

The best dealership experience I ever had! I can name the other dealerships I've been, so far Griffin Ford in Waukesha is the best. I dealt with sales expert Darren and he's so sincere and trustworthy. When I got there for my appointment, I vehicle was ready to go bright and shine. I test drove right away in less than 10 minutes. I'm looking forward to getting another vehicle from them by summer of next year 2024.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

67 Reviews
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5 out of 5 starssales Rating

Griffen Ford

by br on 05/24/2018

Over the years I have bought several vehicles from Griffen Ford. I have never had a bad experience. Pete T. is my sales person, very honest and hard working.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2018 Mustang Gt

by tsudthapan on 05/22/2018

Bought my new 2018 mustang at griffin. My salesman Kirby Lewis was very helpful from start to finish.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

LGL

by lgl65 on 05/21/2018

After taking some time to understand what I was looking for, the staff at Griffin were able to locate the exact model I was looking for and got it delivered fairly quickly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Service @ Griffin Ford

by romkat on 05/15/2018

Matt greeted me as soon as I arrived with our 2014 Ford Edge for an oi l change, tire rotation & all points check. Timing was perfect, arrived at 8:00 am, at 9:00 am I was on my way with a clean vehicle. We love our Ford Edge & the service provided by Griffin Ford. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2018 edge

by tuantrinh1234 on 05/12/2018

People at griffin for very honest they do there best to get you all the incentives possible to get you the great prices

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Van purchase

by dtwlc@aol.com on 05/09/2018

My awesome salesmen Wayne was the best. He was professional and got me a nice deal. The process was fast and the staff were amazing. I will be here again to purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

A Pleasant Experience

by Earl Williams on 05/09/2018

I bought a used car that I found on line. I called to confirm they had the Vehicle and when I got there everything was on the up and up and as expected. The car was fairly priced and the no haggling was a nice change. My salesman Roy was a nice guy and didn't try to hustle me. I would definitely shop for a cart with him again. And Samm in financing was a riot. A bundle of energy and fun to talk to. I feel I was treated respectfully and they were honest about everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starsservice Rating

Sue

by Susan Fleege on 05/08/2018

My only complaints are that I waited too long to be acknowledged at check in and it took an excessive amount of time for an oil change.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2018 Ford Exlporer Limited

by Daniel Gillette on 05/04/2018

My experience with Griffin Ford of Waukesha has been great. We have bought all of our vehicles frpm them new and used. Peter Tagtoe was great and made the experience easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starssales Rating

Satisfied

by Patricia Olson on 05/04/2018

Louie was very knowledgeable regarding the explorer and did a great job explaining all the features. I had to wait a bit because of a backlog of customers due to a system outage the day before. The sales team was very attentive that I was waiting and was very apologetic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Recommend Griffin Ford

by arlindyba on 03/22/2018

Had a great over all experience. Bought a 2016 Fusion from Andrea. She was very helpful, patient & took the time to explain the features in detail. I really appreciated that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starssales Rating

escape

by DGMukwonago on 03/07/2018

Pleasant but too time consuming.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Fantastic Dealer

by WIJoe47 on 03/06/2018

Never felt pressured. Associate listened to what we wanted and delivered. Thanked us for our loyalty. Gave us what we thought was a great deal. I'd do business with them any day! Took time with the turnover to be sure we understood all aspects of the vehicle. Financial discussions were not pressured into unnecessary options.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

2016 Ford Escape SE

by XxChef4xX on 03/02/2018

Roy was amazing!! Very friendly, not aggressive. Very accommodating. Answered all of my questions to the best of his knowledge. Sam in finance was awesome to work with. Overall super happy with my experience and my purchase!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Super Service

by Superdeal on 03/01/2018

This is the third vehicle I've purchased from Griffin Ford. I shop around but always go back to Griffin to get the best price and service. You can't beat them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

New Jeep

by kelzo27 on 02/26/2018

Tony Miller did a great job helping me find a vehicle that I liked within my budget. Tony is very personable and I enjoyed my experience with griffin ford. It was a very smooth and easy process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

very positive experience with buying my new vehicle

by peterk1961 on 02/18/2018

The salesperson Louis was very courteous and did not put any pressure. I was given the best price upfront so no negotiations. The financing specialist also did not put any pressure on me to buy extra warranties. The whole experience was so smooth, I would definitely recommend Griffin Ford to any one looking to buy a Ford vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Great Service

by WIJoe1976 on 01/05/2018

Staff is courteous and prompt both with write up and with notification when done. Love the Chocolate Chip cookies too!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Good diagnosis and Helpful Options

by RoyM47GF on 12/04/2017

The back-up tail-lights on my 2001 Ford Ranger were not working -- I thought they were just burned out. Griffin Ford diagnosed the problem as a relay in a difficult-to-reach location and quoted the repair price. Iwas asked before they continued at each step, and the repair was done well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Ford F150...Griffin Ford...Awesome!

by dapurgill on 11/30/2017

Customer service extrordinary! From the initial greeting from Mr. M Griffin to the sales person, Pete TagTow and continuing on to the finance portion with Sam, my experience was comfortable, non-pressure and educational on all aspects of the buying of a new vehicle. I acquired the 4th truck in my family (brothers also) from Griffin Ford...and there is a reason for that. Would't go anywhere else.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great dealership!

by Angela on 09/14/2017

I only work with Tony Miller when buying my new vehicles. He is an excellent car salesman and always goes above and beyond trying to make his customers happy! Please keep up the great work Tony!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
Videos
About our dealership

The selection of used is really something to write home about. But, on the new side, we are a store that every other new Ford dealership calls looking for trades--that says that Griffin stocks an incredible number and variety of new Ford vehicles. We lead in sales of F-150s, Escapes and Explorers, so our stock on those models is always big.

Express Lube--for your convenience!

Our Budget Lot is legendary

Griffin Ford's Service is open from 7 a.m. to 7:30 p.m. during the week. And, on Saturdays we are there from 8 a.m. to 3 p.m. when many shops close at noon. Some of our Technicians are MASTER Certified, which is rare and a big deal. We know how to work on your car!

The experience and training at Ford make our team top notch. Besides being family-owned (Griffin's 3rd generation of family is now involved in running the stores), we have a longevity of employees that is unusual for a business where turn-over is expected: WE KNOW FORD and we want to earn your business!

What sets us apart
Legendary Budget Lot, featuring many vehicles priced UNDER $7,000!
Selection of used vehicles in all price ranges. Limited warranty on select used vehicles!
Award winning stock and sales--due to our aggressive pricing!
Factory trained staff, including certified Service Technicians!
Family owned and operated for nearly 60 years; known to the community as a well-respected business leader.
Amenities
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Express Service
Customer Lounge Area
Languages Spoken (2)
English
Spanish