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Customer Reviews of Griffin Ford

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67 reviews
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  • Griffen Ford

    5 out of 5 starsby br on 05/24/2018

    Over the years I have bought several vehicles from Griffen Ford. I have never had a bad experience. Pete T. is my sales person, very honest and hard working.
  • Great service

    5 out of 5 starsby jmcbi on 05/24/2018

    The car runs fine again
    • We're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

      by lmiller9 on 06/08/2018

  • LGL

    5 out of 5 starsby lgl65 on 05/21/2018

    After taking some time to understand what I was looking for, the staff at Griffin were able to locate the exact model I was looking for and got it delivered fairly quickly.
    • Thank you for your kind words and congratulations on your new vehicle! If you ever need additional assistance, don't hesitate to reach out! Safe travels!

      by lmiller9 on 06/08/2018

  • Service @ Griffin Ford

    5 out of 5 starsby romkat on 05/15/2018
    updated 05/24/2018

    Matt greeted me as soon as I arrived with our 2014 Ford Edge for an oi l change, tire rotation & all points check. Timing was perfect, arrived at 8:00 am, at 9:00 am I was on my way with a clean vehicle. We love our Ford Edge & the service provided by Griffin Ford. Thank you!
  • Sue

    4 out of 5 starsby Susan Fleege on 05/08/2018
    updated 05/22/2018

    My only complaints are that I waited too long to be acknowledged at check in and it took an excessive amount of time for an oil change.
  • A Pleasant Experience

    5 out of 5 starsby Earl Williams on 05/09/2018
    updated 05/22/2018

    I bought a used car that I found on line. I called to confirm they had the Vehicle and when I got there everything was on the up and up and as expected. The car was fairly priced and the no haggling was a nice change. My salesman Roy was a nice guy and didn't try to hustle me. I would definitely shop for a cart with him again. And Samm in financing was a riot. A bundle of energy and fun to talk to. I feel I was treated respectfully and they were honest about everything.
  • Van purchase

    5 out of 5 starsby dtwlc@aol.com on 05/09/2018
    updated 05/22/2018

    My awesome salesmen Wayne was the best. He was professional and got me a nice deal. The process was fast and the staff were amazing. I will be here again to purchase.
  • 2018 edge

    5 out of 5 starsby tuantrinh1234 on 05/12/2018
    updated 05/22/2018

    People at griffin for very honest they do there best to get you all the incentives possible to get you the great prices
  • Satisfied

    4 out of 5 starsby Patricia Olson on 05/04/2018
    updated 05/09/2018

    Louie was very knowledgeable regarding the explorer and did a great job explaining all the features. I had to wait a bit because of a backlog of customers due to a system outage the day before. The sales team was very attentive that I was waiting and was very apologetic.
  • 2018 Ford Exlporer Limited

    5 out of 5 starsby Daniel Gillette on 05/04/2018
    updated 05/09/2018

    My experience with Griffin Ford of Waukesha has been great. We have bought all of our vehicles frpm them new and used. Peter Tagtoe was great and made the experience easy.
  • Recommend Griffin Ford

    5 out of 5 starsby arlindyba on 03/22/2018

    Had a great over all experience. Bought a 2016 Fusion from Andrea. She was very helpful, patient & took the time to explain the features in detail. I really appreciated that.
  • Fantastic Dealer

    5 out of 5 starsby WIJoe47 on 03/06/2018
    updated 03/16/2018

    Never felt pressured. Associate listened to what we wanted and delivered. Thanked us for our loyalty. Gave us what we thought was a great deal. I'd do business with them any day! Took time with the turnover to be sure we understood all aspects of the vehicle. Financial discussions were not pressured into unnecessary options.
  • escape

    4 out of 5 starsby DGMukwonago on 03/07/2018

    Pleasant but too time consuming.
  • 2016 Ford Escape SE

    5 out of 5 starsby XxChef4xX on 03/02/2018
    updated 03/08/2018

    Roy was amazing!! Very friendly, not aggressive. Very accommodating. Answered all of my questions to the best of his knowledge. Sam in finance was awesome to work with. Overall super happy with my experience and my purchase!!!
  • New Jeep

    5 out of 5 starsby kelzo27 on 02/26/2018
    updated 03/06/2018

    Tony Miller did a great job helping me find a vehicle that I liked within my budget. Tony is very personable and I enjoyed my experience with griffin ford. It was a very smooth and easy process.
    • We are pleased to hear that Tony took such good care of you. Congratulations on your new vehicle, and please don't hesitate to call or stop by if there is ever anything that we can do for you!

      by repman0828 on 03/08/2018

  • Super Service

    5 out of 5 starsby Superdeal on 03/01/2018

    This is the third vehicle I've purchased from Griffin Ford. I shop around but always go back to Griffin to get the best price and service. You can't beat them.
  • very positive experience with buying my new vehicle

    5 out of 5 starsby peterk1961 on 02/18/2018
    updated 02/28/2018

    The salesperson Louis was very courteous and did not put any pressure. I was given the best price upfront so no negotiations. The financing specialist also did not put any pressure on me to buy extra warranties. The whole experience was so smooth, I would definitely recommend Griffin Ford to any one looking to buy a Ford vehicle.
  • Great Service

    5 out of 5 starsby WIJoe1976 on 01/05/2018

    Staff is courteous and prompt both with write up and with notification when done. Love the Chocolate Chip cookies too!
    • Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Griffin Ford for all your vehicle needs! Take care!

      by northwaytoyota on 01/11/2018

  • Good diagnosis and Helpful Options

    5 out of 5 starsby RoyM47GF on 12/04/2017

    The back-up tail-lights on my 2001 Ford Ranger were not working -- I thought they were just burned out. Griffin Ford diagnosed the problem as a relay in a difficult-to-reach location and quoted the repair price. Iwas asked before they continued at each step, and the repair was done well.
  • Ford F150...Griffin Ford...Awesome!

    5 out of 5 starsby dapurgill on 11/30/2017

    Customer service extrordinary! From the initial greeting from Mr. M Griffin to the sales person, Pete TagTow and continuing on to the finance portion with Sam, my experience was comfortable, non-pressure and educational on all aspects of the buying of a new vehicle. I acquired the 4th truck in my family (brothers also) from Griffin Ford...and there is a reason for that. Would't go anywhere else.
    • It is great to read such wonderful comments about your recent experience with us! We hope you continue to choose Griffin Ford for all your vehicle needs! Take care!

      by keithhawthorne on 12/04/2017

  • Great dealership!

    5 out of 5 starsby Angela on 09/14/2017

    I only work with Tony Miller when buying my new vehicles. He is an excellent car salesman and always goes above and beyond trying to make his customers happy! Please keep up the great work Tony!

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About our dealership

The selection of used is really something to write home about. But, on the new side, we are a store that every other new Ford dealership calls looking for trades--that says that Griffin stocks an incredible number and variety of new Ford vehicles. We lead in sales of F-150s, Escapes and Explorers, so our stock on those models is always big.

Express Lube--for your convenience!

Our Budget Lot is legendary

Griffin Ford's Service is open from 7 a.m. to 7:30 p.m. during the week. And, on Saturdays we are there from 8 a.m. to 3 p.m. when many shops close at noon. Some of our Technicians are MASTER Certified, which is rare and a big deal. We know how to work on your car!

The experience and training at Ford make our team top notch. Besides being family-owned (Griffin's 3rd generation of family is now involved in running the stores), we have a longevity of employees that is unusual for a business where turn-over is expected: WE KNOW FORD and we want to earn your business!

What sets us apart
Legendary Budget Lot, featuring many vehicles priced UNDER $7,000!
Selection of used vehicles in all price ranges. Limited warranty on select used vehicles!
Award winning stock and sales--due to our aggressive pricing!
Factory trained staff, including certified Service Technicians!
Family owned and operated for nearly 60 years; known to the community as a well-respected business leader.
Amenities
  • Complimentary Coffee
  • Cable Television
  • Collision Repair/Body Shop
  • Express Service
  • Customer Lounge Area
Languages Spoken (2)
  • English
  • Spanish