Griffin Ford

by sarah30joe30 on 01/24/2017

Honestly Dustin made us feel really good an helped us in every way possible.. it was like he wasn't just a person that does his job an goes home....he was the guy that goes above an beyond...takes pride in everything he does...I highly recommend that if you have a problem go to him...

Read more

by marko5686 on 05/28/2014

This dealer's service center needs proper training and needs to be more aware that a customer's time is valuable. They need to be better at spotting an issue and correcting it the first time. It may also be time to find another glass replacement company to work with. I had a stress crack in my new car’s windshield from the severe winter. This was not caused by an impact so it should be covered under the factory warranty. I called to verify that we could have a technician look at the window so we could determine why it happened and what is next. I arrived at the dealer and was basically told that I was lying and that it was caused by impact by one person and something different from another. After arguing my point it didn’t matter because they were going to submit this to Ford after taking some notes and random pictures. After I left they figured out that there was actually a procedure in place for situations like this and I then had to come back for a 2nd time for them to take the correct pictures and fill out the appropriate paperwork. Why they don't know their own procedures is ridiculous. In time they realized I wasn't lying to them and this was given the OK from Ford to fix it under warranty and I had to schedule a 3rd visit and was promised a rental car since the cold weather would make it hard to replace the windshield without it sitting inside overnight. The rental car was down the road and took about another hour to get there and fill out the paperwork before I was on my way. The Ford dealer failed to give me those details otherwise I would have planned for the extra time. The next day the car was ready and I picked it up (4th visit) from the dealer. I hopped back in my car and I drove it no more than a mile away and up to about 35 mph when I started to hear a loud whistle. I called them and then played the games as they tried to contact the installer. They replaced the window a second time (5th and 6th visit) correctly but now got adhesive on the outside of the car and on some of the trim pieces inside the car. I had to of course show them this in person which was now the 7th visit. I then had to make another appointment to get the pieces replaced and the mess cleaned up (8th visit). About a month later a new noise started when I was going about 65 mph. I had to make another appointment with the dealer (9th visit). They looked at it and decided to order a new wiper so I then needed to make another appointment so they could replace the wiper (10th visit). On the road again and still had the noise and called the dealer but they gave up and gave me the Ford number to call. I called that number and they said that the case has been escalated and that the Ford manger would call me within a couple days which didn't happen. I did a little more looking myself and saw that the trim was never put back on correctly since the windshield was replaced. Now I had to make another appointment to get this resolved (11th visit). Ford and the window guy had to figure out who to blame and then are now ordering a new trim piece. Here we are several months later on my 12th visit and I still don’t have the original issue fixed since these clowns can’t do one thing without messing up another. I now have another piece on order and am working on the 13th visit. I would take this elsewhere to another Ford service center but the Ford Warranty doesn't cover this other guy’s mistakes so the guy who caused all of this mess is still trying to make it right. Needless to say I have lost all patience with these people and will never buy another Ford if this is the type of service that can be expected. If anyone is considering going to this dealer for any type of service please save yourself the trouble and go elsewhere. To this day Ford has never offered to make this right nor have they actually fixed the issue that started from a warranty replacement. I now have an extra 650 miles on my car just trying to deal with this dealer and to fix a minor repair.

Read more

by fordfan20 on 03/24/2014

My husband and I recently purchased a used ford escape from Griffin. We were a little nervous as we had just sold a very unreliable vehicle and were looking for something that would be reliable (like a Ford). We were on a smaller budget and visited several dealerships near by. We just couldn't get a good vehicle for a fair price. I reminded my husband that the only two vehicles we had ever owned that were dependable and still running 10 years later, we purchased from Griffin. 2 days later we bought a Ford Escape from a genuinely nice guy named Goerge. He assured us that Griffin Ford was an honest and customer pleasing company and that if anything were to go wrong they would provide excellent service. Several days later the check engine light came on and needed a small fix. Griffin service center took care of the problem immediately with no cost to us! They were fast, friendly and even left cookies in the car! :) Can't beat the service!!!

Read more

by gregg25 on 07/31/2013

Very nice to deal with. I asked for some special services when I made the deal and they fulfilled these as requested. Nice service and friendly.

Read more