Moses Buick GMC
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Customer Reviews of Moses Buick GMC
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2 service reviews
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by Christian on 05/14/2024Very courteous and efficient employeesRepairs
by Steven t on 05/08/2024Very good on what they do very professionallyWe're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The following reviews are more than two years old. They are not included in the overall rating.
13 service reviews
VERY VERY DISAPPOINTED
by AngelaB on 12/30/2019Our vehicle was taken in last Monday (12/23) for oil change and inspection, of course something was found wrong with the rear of the vehicle. They said it would be done by end of that day....which became Thursday....which became… Friday....which finally was done around noon on Monday (12/30). My husband asked at least twice for a quote and was told he would be texted the price and never was given the quote so the cost was way more than we expected. I will never recommend this service shop, nor will we ever go back. I only gave it one star because I had to to submit the review.I apologize for your recent service visit. My name is Bill Louden. I am the Service Director for Moses Downtown. I take the review of our service given to very seriously. I would like to know more about your visit. Could you please contact me at 304-414-2226 or email me at billlouden@mosescars.com. I appreciate you taking the time to discuss this further with me. Thanks, Bill Louden
No 99 point inspection
by Neil on 12/04/2019Vehicle was turned in for a warranty notice and LOF. Vehicle was returned without the tires aired , and no fluids topped off (Ran out of windshield washer fluid on way home). Things I normally do and are capable of doing, but when it is… advertised and mentioned to be part of the over all service , then it is expected. The 99 point inspection was even listed on the invoice, so you would think it was done.We never intend to not complete any service promises. Please stop in and ask for Bill Louden. He is my service director. He would personally like to discuss your previous visit. We will strive to do better next time for you. Downtown management
New truck detail.
by Newtruck on 09/17/2019Was not satisfied with the way my new truck was cleaned before I took it home. General sales manager David Fields contacted me and told me to bring it back in and they would make it right I took it back in and they did a fantastic job… detailing it .Thanks David and please thank the young man who did the job he should be commended I thanked him before I left but didn't get his name.Happy Customer
by Music12 on 02/11/2016updated 02/29/2016Yet again, I had a great experience at Moses service center. I was treated with very respectfully. I am so impressed with the lady who works in the office of the service department. I have seen her remain calm, more than once, no matter how… many tasks she has on her plate. She always takes time to talk to me when I am there.Excellent, prompt and courteous service!!
by sm91977 on 02/25/2016I came in with a flat tire after having bought my new car less than 1 week prior!! Tana was so courteous and accommodating, as well as her technician, Kenny. Knowing I was upset this was happening so soon after a new purchase, she took… care of me promptly, and assured me it would be taken care of quickly. My service was complete, and I was back on the road in less than 1 HOUR!! I will definitely visit Moses Downtown, and Tana, for future service! :)Friendly service rep, but service is not so great
by Montani42 on 02/10/2016I take my wife's car to Moses's service department because of my wife's wishes, not there service. Their service has never been outstanding and several times it has been less than average. In the past they have neglected to lubricate the… door hinges and latches, for example, then when I took it back they put a huge excess of white lithium grease on them as if the mechanic was made. I took pictures and sent them to the dealership. They never provide detailed information about what they have done or found. I always ask for a safety check since it is my wifes car. They never tell me the tire pressure, brake condition, the condition of the hoses and tires, or any other major detail. I do not think they check the wiper blades or all the lights either. At the Ford garage, where I take my truck, I get a list of items showing me the tire wear and pressure, fluid levels, etc. Moses never gives me that detail. Even when I ask for a particular item to be checked, typically there is no feedback.Great services!!
by Lnhypes on 02/10/2016Great service and friendly people. Also great shuttle service!!Great Dealer!!!
by GMurrhee on 05/12/2015I had a hiccup with Moses at first, but after this last visit I am extremely impressed with the service staff!! Your service staff has done a fantastic job at finding all issues with my vehicle and getting them fixed. My only concern was… that they never have loaner vehicles available. But other than that coustomer service was great, also I absolutely love the communication that Moses Service Department has with coustomers!! Doing a fantastic job Moses Of Downtown!!!Excellent Customer Service
by BuickLady2015 on 03/09/2015This was the first maintenance appointment for my 2015 Buick Enclave that I purchased last fall (oil change and tire rotation). It was very easy to schedule an appointment within the time period I needed, on short notice. The dealership… provided a courtesy van that took me to work and picked me. All work requested was done, and all personnel I met with were very customer-oriented and very professional. So glad I purchased my vehicle from Moses.Amazing Service
by barbwv1 on 01/07/2015Greg in service always takes care of any issues I may have. I purchased a Certified Pre-Owned vehicle and didn't have to remind them that my oil change was free, they already knew! Very short wait time. Definitely recommend. A+ Service… and Sales!Excellent Service
by Moss531 on 09/09/2014Great service, great people, didn't have to sit all day and they were very good in keeping me informed throughout the time I was there. Excellent place.Fantastic GM Service
by WVTeacher on 06/04/2014updated 09/05/2025Bought the car here, and return for service. Always courteous, explain all things needing done, excellent technicians and advisors. Courtesy shuttle to local mall so you don't have to sit around waiting. Moses is the best service garage I… have ever trusted my car to.Fantastic GM Service
by WVTeacher on 06/06/2014updated 09/05/2025Bought the car here, and return for service. Always courteous, explain all things needing done, excellent technicians and advisors. Courtesy shuttle to local mall so you don't have to sit around waiting. Moses is the best service garage I… have ever trusted my car to.
About our dealership
Christian, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Noel Guber on 05/15/2024