Moses Buick GMC
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Dealership Service Review
service Rating
VERY VERY DISAPPOINTED
Written byon 12/30/2019
Our vehicle was taken in last Monday (12/23) for oil change and inspection, of course something was found wrong with the rear of the vehicle. They said it would be done by end of that day....which became Thursday....which became Friday....which finally was done around noon on Monday (12/30). My husband asked at least twice for a quote and was told he would be texted the price and never was given the quote so the cost was way more than we expected. I will never recommend this service shop, nor will we ever go back. I only gave it one star because I had to to submit the review.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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BILL LOUDEN on 12/31/2019
Dealer Response
I apologize for your recent service visit. My name is Bill Louden. I am the Service Director for Moses Downtown. I take the review of our service given to very seriously. I would like to know more about your visit. Could you please contact me at 304-414-2226 or email me at billlouden@mosescars.com. I appreciate you taking the time to discuss this further with me.
Thanks, Bill Louden
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