Moses Buick GMC
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Dealership Service Review
service Rating
No 99 point inspection
Written byon 12/04/2019
Vehicle was turned in for a warranty notice and LOF. Vehicle was returned without the tires aired , and no fluids topped off (Ran out of windshield washer fluid on way home). Things I normally do and are capable of doing, but when it is advertised and mentioned to be part of the over all service , then it is expected. The 99 point inspection was even listed on the invoice, so you would think it was done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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David Fields on 12/06/2019
Dealer Response
We never intend to not complete any service promises. Please stop in and ask for Bill Louden. He is my service director. He would personally like to discuss your previous visit. We will strive to do better next time for you.
Downtown management
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