Moses Buick GMC
Dealership Service Review
I take my wife's car to Moses's service department because of my wife's wishes, not there service. Their service has never been outstanding and several times it has been less than average. In the past they have neglected to lubricate the door hinges and latches, for example, then when I took it back they put a huge excess of white lithium grease on them as if the mechanic was made. I took pictures and sent them to the dealership. They never provide detailed information about what they have done or found. I always ask for a safety check since it is my wifes car. They never tell me the tire pressure, brake condition, the condition of the hoses and tires, or any other major detail. I do not think they check the wiper blades or all the lights either. At the Ford garage, where I take my truck, I get a list of items showing me the tire wear and pressure, fluid levels, etc. Moses never gives me that detail. Even when I ask for a particular item to be checked, typically there is no feedback.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable