Customer Reviews of AutoNation Volkswagen Spokane
Review type:
Tire change airfilter change
by Angel eyes2 on 05/05/2024Very slow but I trust Volkswagen Beetle to get the bestGreat service
by VW diesel on 10/04/2023They fitted me in on an earlier time than at first scheduled and provided great service.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent
by Ana on 09/28/2023The service department is excellent. Great communication, thorough work on our vehicles, consistent communication, and willingness to get creative with challenges.Hi Ana, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Kyle in the service department
by Rebecca on 09/20/2023Amazing experience, communicated with us the whole time on the repairs and advised us on repairs that they recommended. Terrific service department.Hi Rebecca, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Spokane. Don't hesitate to call us if you ever need anything. Be safe on the road!
Brakes
by VWTiguan on 07/25/2023Both Bryce and Richard weee very kind and helpful! Great costumer service.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Amazing people.
by Andrew g on 05/25/2023I went to get my first oil change in my car, I was taken back right away. Time frame said hour and half but it took almost 3 hours, I didn’t mind though. Bryson was the man that helped me and with out even asking why it took so long he… apologized for the wait and told me the reason it took so long. He was very nice and professional. There was another man, I didn’t get his name, but he was also very very friendly. Over all amazing place and kind people.Hi Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair
by Spokane123 on 04/10/2023Overall the experience was good. Workers were friendly and very helpful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Volkswagen Service
by William on 04/08/2023I visited for a service and multi-point inspection. I did the early bird drop off and as I pulled up they opened the bay door for me and took my car back right away. I asked about some work that would have cost around $1,500 more than I… pause. They looked into it and advised I didn’t need that work done. I am grateful they were honest. The service was done very quick and the rep was in contact with me through the service. Great experience, will definitely return.Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brake Job
by Matthew on 03/30/2023Quoted price was accurate and they got my car back to me pretty fast!Hello, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Car repair
by I don’t know on 03/22/2023Car was having issues, they got me in quickly, diagnosed and fixed it in a timely mannerHello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great employee
by MeaganC on 03/18/2023The guy that helped me with my oil change was great. He was clearly busy, but made sure to stay positive and helpful the entire time. He took the time to make sure he helped everyone with a smile on his face.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Staff were not well trained or efficient
by Denise M on 03/06/2023I went in for an oil change and cleaning for my appearance protection. Two separate people assured me I would have my car detailed at this shop. After dropping my car off, I was called two hours later and told I needed to file a claim with… some other office to have my car cleaned for my appearance protection. Also, I had been sitting for 15 minutes waiting for my shuttle and the driver was never notified in that time. He happened to wander by and ask if I needed a ride and the man checking me in said that he was "going to message him soon". I needed to get to work, I really didn't appreciate him taking his time getting my ride.Hi Denise, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!
Great people, and great cars, with competitive pricing!
by VWownsThem on 01/06/2023I love VW and the people here care about the customer.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Wouldn’t get off their phones then wouldn’t answer the phone when I called.
by JacobBo on 01/05/2023I want to start off with the mechanics that worked on my vehicle were excellent, they didn’t trump up fake fixes or try to encourage unnecessary things to up the bill. The front desk has a lot of room for improvement. I showed up and there… were 4 reps sitting at the customer service desk, 1 was on the phone and 3 would not look up from their phones. I said “Hi, I have an appointment.” No one acknowledged me for at least 5 minutes (I was the only customer there). Once the rep on a call got off he looked at the others annoyed and helped me. He was good (wish I could remember his name) he told me they would be done in 2 hours…. After 4 hours I called to check and they would not answer the phones.. any department, not just service. Finally after an hour of trying I got ahold of someone in sales that had to walk over to service and tell them to answer the phone, he said to me “I’ll make sure they answer, they aren’t doing anything.” Which tells me they were just ignoring all calls. After everything, my biggest complaint is the refusal to get off the Cell phones while customers stand around. No one seemed to care.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9361 to discuss what we can do to help.
Prompt Honest Service
by eskojohn on 01/04/2023A routine service visit which also addressed several Small issues that were all resolved. Excellent reception and discussion prior to service and clear and concise Fredback afterward.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service!
by BrandonVance on 12/27/2022The staff were extremely helpful in explaining the process and helping me to a waiting area!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mike Libby is always awesome!
by Kelia-K on 12/19/2022He always helps me get the best service for my car!! Only blew one tire but ended up getting four based off his knowledgeHi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Service
by Turbonium on 10/01/2022Always my only choice for service. Techs has great longevity and know what that are doing.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Nightmare
by Gunnar Hayward on 10/24/2019I wouldn't leave a star at all, but unfortunately Google does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had… a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service.First oil change-Audi Q3 2014
by Suzan17 on 03/09/2015The only complaint I have about the service department, is that the loaner cars are always dirty. I would expect that they would be in pristine condition. Xay, my service tech, is always knowledgeable and prompt.Avoid this service department
by chriszornes on 08/21/2013updated 06/04/2025I would suggest waiting until Sept 2013 for Parker Volkswagen to open in Post Falls, Idaho. These guys will lie to you, make promises they will not keep, treat you like crap, treat you like an idiot, and just overall make you hate them. I… overpaid on service and It was free under warranty. If their service guys believe what they say, they are [non-permissible content removed]. I wish I could leave less than 1 star. If you have a great desire for drama and getting screwed over, this is the place for you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
by Paige Mason on 05/07/2024