Customer Reviews of AutoNation Volkswagen Spokane
Great service
byon 10/04/2023
They fitted me in on an earlier time than at first scheduled and provided great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 09/28/2023
The service department is excellent. Great communication, thorough work on our vehicles, consistent communication, and willingness to get creative with challenges.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kyle in the service department
byon 09/20/2023
Amazing experience, communicated with us the whole time on the repairs and advised us on repairs that they recommended. Terrific service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brakes
byon 07/25/2023
Both Bryce and Richard weee very kind and helpful! Great costumer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing people.
byon 05/25/2023
I went to get my first oil change in my car, I was taken back right away. Time frame said hour and half but it took almost 3 hours, I didn’t mind though. Bryson was the man that helped me and with out even asking why it took so long he apologized for the wait and told me the reason it took so long. He was very nice and professional. There was another man, I didn’t get his name, but he was also very very friendly. Over all amazing place and kind people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair
byon 04/10/2023
Overall the experience was good. Workers were friendly and very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Volkswagen Service
byon 04/08/2023
I visited for a service and multi-point inspection. I did the early bird drop off and as I pulled up they opened the bay door for me and took my car back right away. I asked about some work that would have cost around $1,500 more than I pause. They looked into it and advised I didn’t need that work done. I am grateful they were honest. The service was done very quick and the rep was in contact with me through the service. Great experience, will definitely return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brake Job
byon 03/30/2023
Quoted price was accurate and they got my car back to me pretty fast!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car repair
byon 03/22/2023
Car was having issues, they got me in quickly, diagnosed and fixed it in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great employee
byon 03/18/2023
The guy that helped me with my oil change was great. He was clearly busy, but made sure to stay positive and helpful the entire time. He took the time to make sure he helped everyone with a smile on his face.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Staff were not well trained or efficient
byon 03/06/2023
I went in for an oil change and cleaning for my appearance protection. Two separate people assured me I would have my car detailed at this shop. After dropping my car off, I was called two hours later and told I needed to file a claim with some other office to have my car cleaned for my appearance protection. Also, I had been sitting for 15 minutes waiting for my shuttle and the driver was never notified in that time. He happened to wander by and ask if I needed a ride and the man checking me in said that he was "going to message him soon". I needed to get to work, I really didn't appreciate him taking his time getting my ride.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great people, and great cars, with competitive pricing!
byon 01/06/2023
I love VW and the people here care about the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wouldn’t get off their phones then wouldn’t answer the phone when I called.
byon 01/05/2023
I want to start off with the mechanics that worked on my vehicle were excellent, they didn’t trump up fake fixes or try to encourage unnecessary things to up the bill. The front desk has a lot of room for improvement. I showed up and there were 4 reps sitting at the customer service desk, 1 was on the phone and 3 would not look up from their phones. I said “Hi, I have an appointment.” No one acknowledged me for at least 5 minutes (I was the only customer there). Once the rep on a call got off he looked at the others annoyed and helped me. He was good (wish I could remember his name) he told me they would be done in 2 hours…. After 4 hours I called to check and they would not answer the phones.. any department, not just service. Finally after an hour of trying I got ahold of someone in sales that had to walk over to service and tell them to answer the phone, he said to me “I’ll make sure they answer, they aren’t doing anything.” Which tells me they were just ignoring all calls. After everything, my biggest complaint is the refusal to get off the Cell phones while customers stand around. No one seemed to care.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prompt Honest Service
byon 01/04/2023
A routine service visit which also addressed several Small issues that were all resolved. Excellent reception and discussion prior to service and clear and concise Fredback afterward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service!
byon 12/27/2022
The staff were extremely helpful in explaining the process and helping me to a waiting area!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mike Libby is always awesome!
byon 12/19/2022
He always helps me get the best service for my car!! Only blew one tire but ended up getting four based off his knowledge
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/01/2022
Always my only choice for service. Techs has great longevity and know what that are doing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nightmare
byon 10/24/2019
I wouldn't leave a star at all, but unfortunately Google does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
First oil change-Audi Q3 2014
byon 03/09/2015
The only complaint I have about the service department, is that the loaner cars are always dirty. I would expect that they would be in pristine condition. Xay, my service tech, is always knowledgeable and prompt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Avoid this service department
byon 08/21/2013
I would suggest waiting until Sept 2013 for Parker Volkswagen to open in Post Falls, Idaho. These guys will lie to you, make promises they will not keep, treat you like crap, treat you like an idiot, and just overall make you hate them. I overpaid on service and It was free under warranty. If their service guys believe what they say, they are [non-permissible content removed]. I wish I could leave less than 1 star. If you have a great desire for drama and getting screwed over, this is the place for you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments