Customer Reviews of AutoNation Volkswagen Spokane
Review type:
Friendly and helpful sales
Repair
by Spokane123 on 04/10/2023Overall the experience was good. Workers were friendly and very helpful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Volkswagen Service
by William on 04/08/2023I visited for a service and multi-point inspection. I did the early bird drop off and as I pulled up they opened the bay door for me and took my car back right away. I asked about some work that would have cost around $1,500 more than I… pause. They looked into it and advised I didn’t need that work done. I am grateful they were honest. The service was done very quick and the rep was in contact with me through the service. Great experience, will definitely return.Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience buying a new ID4
by sfjsadljfka on 04/05/2023Just wanted to say I had to come in from out of town to do this sale, and I had a lot of communication from the dealership over a 2-3 week period, from when I reserved the car, until it arrived at the dealership, and through completing the… sale. It was a very easy transaction and went how I hoped it would. I didn't have a trade in, and there wasn't much need for negotiation, so it was pretty quick.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Brake Job
by Matthew on 03/30/2023Quoted price was accurate and they got my car back to me pretty fast!Hello, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Patient and professional
by BartonC on 03/26/2023I’ve purchased a number of cars in my long lifetime. I don’t like to be ‘sold’ to. I do my data collection and ask the sales person to fill in what I need to know beyond what I have gathered. Jason Wisher is my kind of sales guy. He was… patient with me and knowledgeable about his product. I will buy my vehicles from him again. He lends a personal understanding of what I needed while he sells for a huge dealership network.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Car repair
by I don’t know on 03/22/2023Car was having issues, they got me in quickly, diagnosed and fixed it in a timely mannerHello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great employee
by MeaganC on 03/18/2023The guy that helped me with my oil change was great. He was clearly busy, but made sure to stay positive and helpful the entire time. He took the time to make sure he helped everyone with a smile on his face.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Smart Place to Purchase
by Electra on 03/13/2023We bought an ID4 from Autonation. The experience was totally positive. Informed, professional, sincere salespeople and staff made the deal seamless, straightforward, and fun. I highly recommend Autonation VW in Spokane.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Great Experience!
by LTEE957 on 03/12/2023The process for buying my new VW ID.4 was smooth and seamless. They gave me a fair trade in value on my previous vehicle, and overall things went very easily and quickly!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Staff were not well trained or efficient
by Denise M on 03/06/2023I went in for an oil change and cleaning for my appearance protection. Two separate people assured me I would have my car detailed at this shop. After dropping my car off, I was called two hours later and told I needed to file a claim with… some other office to have my car cleaned for my appearance protection. Also, I had been sitting for 15 minutes waiting for my shuttle and the driver was never notified in that time. He happened to wander by and ask if I needed a ride and the man checking me in said that he was "going to message him soon". I needed to get to work, I really didn't appreciate him taking his time getting my ride.Hi Denise, thank you for taking the time to leave us feedback. If you need more help, our team is available to talk -- safe travels!
Gavyn is the man!!
by Christopher on 01/19/2023Was working with gavyn virtually to try and get into an A3 etron hatchback they had. Honestly a fantastic car. I asked him to hold it for the upcoming weekend as I’d have to road-trip out. I decided to test drive one near me just to get a… feel for the size of the car (I’m 6’5) as I thought it was more of an estate wagon. Well, after test driving the car I just couldn’t move forward due to size and reached out to Gavyn to cancel on their car. He was professional throughout the whole process even after I cancelled on them. I eventually settled into an a4 allroad wagon. If this dealer had it I would have bought it from them, great group of guys!Hello Christopher, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Volkswagen Spokane. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.
Great people, and great cars, with competitive pricing!
by VWownsThem on 01/06/2023I love VW and the people here care about the customer.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Wouldn’t get off their phones then wouldn’t answer the phone when I called.
by JacobBo on 01/05/2023I want to start off with the mechanics that worked on my vehicle were excellent, they didn’t trump up fake fixes or try to encourage unnecessary things to up the bill. The front desk has a lot of room for improvement. I showed up and there… were 4 reps sitting at the customer service desk, 1 was on the phone and 3 would not look up from their phones. I said “Hi, I have an appointment.” No one acknowledged me for at least 5 minutes (I was the only customer there). Once the rep on a call got off he looked at the others annoyed and helped me. He was good (wish I could remember his name) he told me they would be done in 2 hours…. After 4 hours I called to check and they would not answer the phones.. any department, not just service. Finally after an hour of trying I got ahold of someone in sales that had to walk over to service and tell them to answer the phone, he said to me “I’ll make sure they answer, they aren’t doing anything.” Which tells me they were just ignoring all calls. After everything, my biggest complaint is the refusal to get off the Cell phones while customers stand around. No one seemed to care.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9361 to discuss what we can do to help.
Prompt Honest Service
by eskojohn on 01/04/2023A routine service visit which also addressed several Small issues that were all resolved. Excellent reception and discussion prior to service and clear and concise Fredback afterward.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jordan
by Quinn R on 12/31/2022Jordan was extremely personable and not pushy at all. We are just starting our car search, but if we go with a VW we will definitely buy with Jordan!Hi Quinn, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service!
by Kori Lea on 12/30/2022Jordan Rusin was great, very personable! Also, his wife's cookies were delicious! John and Jordan in sales were very straight forward on what they could and could not do and why, I really appreciate that!Hello Kori, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent Service!
by BrandonVance on 12/27/2022The staff were extremely helpful in explaining the process and helping me to a waiting area!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mike Libby is always awesome!
by Kelia-K on 12/19/2022He always helps me get the best service for my car!! Only blew one tire but ended up getting four based off his knowledgeHi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Clean and clear process
by Chaz H on 11/09/2022I had the best time shopping here. The Sale Associates were nice and had clear answers for all my questions. I had to rush my order and they were texting me my vehicles progress. Overall a great experience, next time I buy a car Autonation… VW Spokane will be my first place I check.Hello Chaz! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Turbonium on 10/01/2022Always my only choice for service. Techs has great longevity and know what that are doing.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Best
by Kelie on 08/18/2022I will never go anywhere else. Isiah is the best salesman’s…he went above and beyond to help me get my new Atlas. Jordan in financing was the best too.Hi Kelie, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Spokane. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Kim! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 04/19/2024