Customer Reviews of AutoNation Volkswagen Spokane
Review type:
Friendly and helpful sales
by Kim on 04/17/2024
Tanner was very good with communicating and walking me through the whole buying process and took the time to explain all of the features of my new vehicle. Felt very approachable and like I wasn’t forgotten after the sale :)
81 reviews
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Awesome!!
by Jason Chainey on 05/26/2022The guys at Spokane Autonation VW are helpful, non pushy, informative and knowledgeable. Highly recommend them.Hello Jason, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Spokane! Thanks again for the recommendation, and have an amazing day!
Great speed, and effective
by Drizzy on 05/11/2022Eric and Zach were awesome. Just got a 2016 Golf, they handled my car buying experience with speed and efficiency. Eric helped “Meland” on the perfect car. Zach worst provided the best delivery. Thanks guys.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Spokane! If you ever need help, just give us a call. Happy motoring!
Nightmare
by Gunnar Hayward on 10/24/2019I wouldn't leave a star at all, but unfortunately Google does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had… a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service.Purchase oif Used 2007 BMW X5
by wkjibby on 06/06/2017First time in the sales force was really nice and helpful. Since the car had some air conditioning problems, it took a little time to resolve. It was not a good time for the salesman to take time off so I dealt with the Sales Manager and… a umber of people trying to get an answer on when the X5 would be back for me to have it checked out by my mechanic. Only issue was being able to talk to someone since everyone was busy all the time.AutoNation Volkswagen Spokane
by montanachek on 05/26/2017After learning about the release of the Volkswagen TDI cars, I called dealerships all over Montana, Idaho and Washington. All were relatively pleasant to deal with. When I called AutoNation I knew I would be buying a car from them. I got… all the information I needed and ended buying my car over the phone sight unseen. They even worked with me on the price of my car, which no other dealership would do, especially the one I deal with locally. I felt very comfortable with every aspect of the process. They even gave me a ride from the support to the dealership as I was coming from Montana to buy my car. I felt like I was among family the minute I arrived. I met everyone and got the our of the dealership. I test drove my car, which I might add had a full tank of fuel something most dealerships do not do anymore, I knew I made the right choice. I signed the papers and got on the road for my 6 hour drive home. They even called to check on me on the drive home. what a caring group of individuals. I will definitely be going back and would highly recommend them if you are in the market for a car.Why go anywhere else?
by Deckerks on 12/30/2015Bryan G and Justin J really know their VWs! Test drive on Mica-Dishman road and enjoy their knowledge of German engineering! So happy with my new 2016 Jetta Sport!Touareg purchase
by RUNRDOG1 on 12/17/2015We recently purchased a used VW Touareg. Tylor E. was outstanding! He was very knowledgeable and friendly. He was able to answer all our questions. Thanks Tylor.Sales Experience
by karen08 on 09/28/2015Two words: Jacob Sanchez! I had a great experience working with Jacob. He was courteous, friendly and knowledgeable. I would not hesitate referring any of my family or friends to him!John Ward
by Adam556 on 07/11/2015Johnny was an authentic guy, he cared more about my needs than being a generic car salesman. Not once did I feel like I was being taken advantage of or felt like I was being lied to. John, as well as everyone at Autonation Volkswagen were… honest and helpful. I never felt pressured or rushed. They were patient with me and my decision to purchase a new vehicle. I wouldn't hesitate to recommend a friend to buy a car through Autonation.Logan Neil
by valr33 on 05/30/2015I had the greatest experience purchasing my new Volkswagon Golf from Logan. He was no-pressure and straightforward. He went through the entire vehicle with me, showing me all of the features of my vehicle to make sure I was comfortable. I… highly recommend using Logan as your sales representative.Excellent Customer Service
by S_Brown on 05/27/2015Our experience with Autonation Volkswagon was wonderful. Todd was attentive to what we wanted in a vehicle and made the transaction easy.Sales review
by draudi on 05/26/2015Tylor Eberle was our salesman and he was great. He leased us a brand new Audi A3, and I love it. The whole process was easy and efficient.Ethan Monroe
by justint1 on 04/09/2015Thanks to Ethan and the Volkswagon family for my new tdi. Ethan was a really great sales rep. thanks for the great ride!!!!!! I recommand autonation for car shopping needs.We are happy that we were able to provide a professional, courteous, and engaging experience! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
A great experience
by ddavidson1 on 03/20/2015Thanks to Tyler Eberle, his manager and great staff for making our buying of new Tiguan a very pleasant experience. They were professional, courteous and moved things along in short order. I will definitely buy from them again and would… very much recommend them.Thank you for taking the time to share your feedback with us. We appreciate your business. If you ever need any help, please give us a call!
Dealing with Jacob Sanchez
by beetleowner2 on 03/14/2015Recently purchased a 2014 VW GSR. I had to work last Saturday when my wife brought our 2008 new beetle in for service. She was the one that did most of the dealing on the new car, so when I arrived there after work, things were pretty much… in line to expedite the sale. Jacob was very courteous, respectful and very knowledgeable on the vehicle we purchased. Would definitely recommend Jacob as a sales person, to any of my friends and family.Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Car buying made easy!
by __Jason__ on 03/10/2015I recently purchased a pre-owned vehicle from this dealership. I interfaced with John Ward, who helped me throughout the process. He was easy to work with, answered all my questions satisfactorily and took trouble to look up information… that was not readily available and relay it back to me. They have a good selection of cars to choose from. I will be recommending this dealership to my friends as well.We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
First oil change-Audi Q3 2014
by Suzan17 on 03/09/2015The only complaint I have about the service department, is that the loaner cars are always dirty. I would expect that they would be in pristine condition. Xay, my service tech, is always knowledgeable and prompt.Fair, Professional, Courteous, Quick
by WorkingGuy on 03/01/2015We were impressed with the people we met and worked with at Volkswagen Spokane, including sales, parts, finance, and the General Manager. The vehicle was clean, parked right up front for delivery where we could see it as we arrived, and… the paperwork process was efficient and understandable. A great experience.John Ward
by RachealC on 02/28/2015Recently had the pleasure having John help us with purchasing a used Subaru his knowledge and kindness made this process extremely easy he listened to are needs and found us the perfect car we could not be happier with are new car and the… excellent service from John and the whole sales team at VWTaylor Eberle
by HawkNation14 on 02/28/2015Recently bought a used car from Taylor his knowledge and great customer service skills made this process easy and painless I will not be going anywhere else and will be sending friends and family to get their next car from TaylorGreat Buying Experience
by missydehn on 02/23/2015We worked with Brian at AutoNation VW in Spokane, WA. He was wonderful to work with. His vehicle knowledge and laid back sales techniques were great. We didn't feel uncomfortable or pressured to buy during our entire visit to VW. He made us… feel like he wanted to make sure that we found the right vehicle and the right fiancé option. We were interested in both the buying and leasing options and he explained the differences to us so that we could make the best choice. He also answered all of our questions and worked with us on in regards to our schedules. We will definatly be return customers to the dealership.We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Kim! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 04/19/2024