AutoNation Toyota Spokane Valley
Customer Reviews of AutoNation Toyota Spokane Valley
Review type:
2025 Toyota 4Runner
Adam Bergner
by TotallyCyco on 10/19/2023Great guy and fellow Vet. Did everything possible to get me in my carHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by RyanW48 on 10/14/2023Very easy transactionHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Spokane Valley Autonation is a great place to buy a used car.
by Pastor Steve on 10/08/2023Sales staff and finance staff were very friendly, professional and efficient. I am happy with my car buying experience.We are pleased to hear you had such a positive experience with us, Pastor! If you ever need help, just give us a call. Happy motoring!
2022 Toyota Highlander
by TerryVL on 10/02/2023Mike (Mazz) was very friendly, informative, and made our experience with AutoNation Toyota a good one!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
R Max was phenomenal
by LisaLand on 09/30/2023We are so grateful for his customer service, communication, and knowledge. We will definitely be return clients.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Owner
by Doug Sa on 09/29/2023I brought my 2022 Tacoma in for a free oil change and they were not going to honor my coupon because my truck was not due for an oil change. This is my third and LAST time servicing at your dealership. They are not friendly there. I felt… like I was doing something wrong in fact the service adviser said this was a “waste of Resources”. I will be going to Parker Toyota where I have serviced my 2018 Sienna with NO issues for 5 years. Very disappointed.Hi Doug, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9359 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Stand around and wait.
by Never Again on 09/28/2023They offer to buy your car, no hassel. you bring all paperwork needed and takes 1 hour to sign paperwork to sale them the vechicle. 2 hours later you still do not have a check for the sale. They are nice enough to tell you it should be… ready any time, about every 15 min. keeps you hanging on. Also when you sale them your vechicle you now have no ride. you can't call and get a ride and then have them waste their time waiting also. l lost a hour lunch time and 2 hours of work, after 2 hours i call and got a ride back to work. NO CHECK IN HAND. Asked sales person to call next morning to get the check. NO CALL. Took my lunch hour again and went to dealership, went to sales person, I'll get your check, no other comments.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Get a second opinion from Findley Toyota
by mariam flock on 09/27/2023My visit was for a second opinion look. Jamie Burns was my front room technician and she was awesome! She took her time reviewing the previous service sheet with me, and told me how Karl Cereghino was going to look and my cars engine and… ensure if the potential failures were an issue. He found that they were not the looming expense that I was told and downgraded and prioritized the list of upcoming maintenance. They have my future business for sure!Hi Mariam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2012 Thundra
by Chris Perez on 09/26/2023Had a problem with the truck service on the Tundra I bought. Took it in and Jamie Burns did a great job on correcting the problem. Also making sure everything was good on the truck.Hi Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2010 PRIUS
by POOR SERVICE on 09/25/2023Left dust from cabin filter on dash, wipers were not installed correctly.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
Chief Kris is absolutely AMAZING!
by Randy George on 09/26/2023Chief Kris Williams is truly the most knowledgable salesman I have had n over 40 plus years of buying cars. If anyone is looking for a new car they should ask for Chief. He is simply down o earth, quick, very transparent. If there is ever… honest car salesman it’s absolutely Chief. Thank you Chief Kris Williams for the best expierence. Go see Chief!Hi Randy, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great experience
by HEDavis on 09/23/2023I wanted to sell a car, no trade in or purchase. Adam Bergner made the process quick and easy, and I got a good price! Would return for future purchase.Hi Hedavis, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! Don't hesitate to call us if you ever need anything. Be safe on the road!
Changed A Negative To A Positive!!
by Wanda J. on 09/21/2023The previous service I received my car was returned in unsatisfactory condition. There was mud and scrapes on the threshold of my car. I was late for a meeting and could not address at the time and addressed it in my review. On my recent… service I showed Jamie the pictures I took and she reassured me my car would be in good hands. She made a special note on my account to ensure I received my car back in the same condition I dropped it off in. When she called me to let me know my car was ready to be picked up, she mentioned she personally inspected my car. I appreciate her taking my concern seriously and going above and beyond to personally take care of me!Hi Wanda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Ckfraser on 09/18/2023The service writer was polite and never tried to push me into doing services I did not want at the time.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
The best hassle free experience
by CourtneyH on 09/19/2023Last night, Sawyer, Bob and Kylee helped me get into the car that I wanted. It was one of the best hassle free car buying experiences. They were all super friendly and very helpful.Hi Courtneyh, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
AutoNation Toyota Spokane Valley Service Department
by Docddeath on 09/18/2023The service on my Toyota 4 Runner was fast and efficient with all questions & concerns answered. Matt Keller is an asset to that department.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Salesman Chief Kris Williams
by Angie S on 09/14/2023Chief Kris Williams was extremely quick, timely, and very efficient. The vehicle was ready for our appointment, washed n waxed. Chief is an expert salesman. He took the time to acknowledge my needs and budget. Found the perfect car at the… perfect price, under budget! Go See Chief!!Hi Angie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sale and Purchase Vehicle
by Baltazar on 09/08/2023Kudos to Adam and Paul for an exceptional, outstanding and professional customer service.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesman Paul Gilchrist
by Tamara V on 09/04/2023Paul was helpful, discussing options of RAV4 styles with me. He helped me decide on a style that had what I was looking for but then also explained what all the options meant. He answered all my questions and weekly phone updates. He had… even called after the purchase to help answer questions after driving.Hi Tamara, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Vehicle purchase
by Collins on 09/03/2023The GSM Ken Van Horn is just awesome! I really can’t say enough about the level of customer service and absolute willingness to accommodate! I have purchased dozens of vehicles over the years and this guy far exceeded my expectations!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
AutoNation Toyota and Chief are the best!!!
by Joe veliz jr on 09/02/2023Chief Kris Williams is the best Car salesman in the business. Hands down very patient, knowledgeable, and simply the best in the business. Go see Chief!Hi Joe, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Serenity Gibson on 07/23/2025