AutoNation Toyota Spokane Valley
Customer Reviews of AutoNation Toyota Spokane Valley
Review type:
Eric Eiselein
Owner
by Doug Sa on 09/29/2023I brought my 2022 Tacoma in for a free oil change and they were not going to honor my coupon because my truck was not due for an oil change. This is my third and LAST time servicing at your dealership. They are not friendly there. I felt… like I was doing something wrong in fact the service adviser said this was a “waste of Resources”. I will be going to Parker Toyota where I have serviced my 2018 Sienna with NO issues for 5 years. Very disappointed.Hi Doug, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9359 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Stand around and wait.
by Never Again on 09/28/2023They offer to buy your car, no hassel. you bring all paperwork needed and takes 1 hour to sign paperwork to sale them the vechicle. 2 hours later you still do not have a check for the sale. They are nice enough to tell you it should be… ready any time, about every 15 min. keeps you hanging on. Also when you sale them your vechicle you now have no ride. you can't call and get a ride and then have them waste their time waiting also. l lost a hour lunch time and 2 hours of work, after 2 hours i call and got a ride back to work. NO CHECK IN HAND. Asked sales person to call next morning to get the check. NO CALL. Took my lunch hour again and went to dealership, went to sales person, I'll get your check, no other comments.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Get a second opinion from Findley Toyota
by mariam flock on 09/27/2023My visit was for a second opinion look. Jamie Burns was my front room technician and she was awesome! She took her time reviewing the previous service sheet with me, and told me how Karl Cereghino was going to look and my cars engine and… ensure if the potential failures were an issue. He found that they were not the looming expense that I was told and downgraded and prioritized the list of upcoming maintenance. They have my future business for sure!Hi Mariam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2012 Thundra
by Chris Perez on 09/26/2023Had a problem with the truck service on the Tundra I bought. Took it in and Jamie Burns did a great job on correcting the problem. Also making sure everything was good on the truck.Hi Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2010 PRIUS
by POOR SERVICE on 09/25/2023Left dust from cabin filter on dash, wipers were not installed correctly.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
Chief Kris is absolutely AMAZING!
by Randy George on 09/26/2023Chief Kris Williams is truly the most knowledgable salesman I have had n over 40 plus years of buying cars. If anyone is looking for a new car they should ask for Chief. He is simply down o earth, quick, very transparent. If there is ever… honest car salesman it’s absolutely Chief. Thank you Chief Kris Williams for the best expierence. Go see Chief!Hi Randy, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great experience
by HEDavis on 09/23/2023I wanted to sell a car, no trade in or purchase. Adam Bergner made the process quick and easy, and I got a good price! Would return for future purchase.Hi Hedavis, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! Don't hesitate to call us if you ever need anything. Be safe on the road!
Changed A Negative To A Positive!!
by Wanda J. on 09/21/2023The previous service I received my car was returned in unsatisfactory condition. There was mud and scrapes on the threshold of my car. I was late for a meeting and could not address at the time and addressed it in my review. On my recent… service I showed Jamie the pictures I took and she reassured me my car would be in good hands. She made a special note on my account to ensure I received my car back in the same condition I dropped it off in. When she called me to let me know my car was ready to be picked up, she mentioned she personally inspected my car. I appreciate her taking my concern seriously and going above and beyond to personally take care of me!Hi Wanda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Ckfraser on 09/18/2023The service writer was polite and never tried to push me into doing services I did not want at the time.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
The best hassle free experience
by CourtneyH on 09/19/2023Last night, Sawyer, Bob and Kylee helped me get into the car that I wanted. It was one of the best hassle free car buying experiences. They were all super friendly and very helpful.Hi Courtneyh, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
AutoNation Toyota Spokane Valley Service Department
by Docddeath on 09/18/2023The service on my Toyota 4 Runner was fast and efficient with all questions & concerns answered. Matt Keller is an asset to that department.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Salesman Chief Kris Williams
by Angie S on 09/14/2023Chief Kris Williams was extremely quick, timely, and very efficient. The vehicle was ready for our appointment, washed n waxed. Chief is an expert salesman. He took the time to acknowledge my needs and budget. Found the perfect car at the… perfect price, under budget! Go See Chief!!Hi Angie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sale and Purchase Vehicle
by Baltazar on 09/08/2023Kudos to Adam and Paul for an exceptional, outstanding and professional customer service.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesman Paul Gilchrist
by Tamara V on 09/04/2023Paul was helpful, discussing options of RAV4 styles with me. He helped me decide on a style that had what I was looking for but then also explained what all the options meant. He answered all my questions and weekly phone updates. He had… even called after the purchase to help answer questions after driving.Hi Tamara, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Vehicle purchase
by Collins on 09/03/2023The GSM Ken Van Horn is just awesome! I really can’t say enough about the level of customer service and absolute willingness to accommodate! I have purchased dozens of vehicles over the years and this guy far exceeded my expectations!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
AutoNation Toyota and Chief are the best!!!
by Joe veliz jr on 09/02/2023Chief Kris Williams is the best Car salesman in the business. Hands down very patient, knowledgeable, and simply the best in the business. Go see Chief!Hi Joe, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Always a pleasant experience
by Traci LaRosa on 08/31/2023I’ve been taking my car here for about a year. They are always super helpful, explain what needs to be done and communicate while they have my car.Hi Traci, we had high expectations for ourselves, so it's gratifying to hear that you had a great experience with us. Don't hesitate to call us if you ever need anything. Stay safe on the road!
meh
by Emilyyy on 08/31/2023I arrived on time for my appointment but the shop was really busy. When I finally spoke to someone and mentioned a shuddering, they said I'd have to leave my car overnight as they didn't have time to look at it. They completed the oil… change but didn't add air to my front tires and they were at 28 psi when I left.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
Lease Return snd purchase the vehicle
by RussD9963 on 08/30/2023Paul Gilchrist from AutoNation Toyota Spokane Valley was the individual I worked with. Returned the Tundra I leased and turned around and purchased the truck. Paul was a pleasure to work with.Hi, Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Drive safe, and we'll see you on the road.
Standard Prius Service
by Trevor Lang on 08/29/2023The team was professional and quickly got my car back to me. I never plan to take my car anywhere else for service.Hi Trevor, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! Drive safe, and we'll see you on the road.
Sales/ service/ finance
by Sarah V on 08/27/2023I had an amazing experience from the moment we walked in till the moment we left. Sawyer and Jonathan was great and helped with finding payment etc that fit my budget. I’ve gone to different dealerships and this is by far this is the best… place I’ve ever experienced. I’ll defiantly come back. I can’t thank them enough for helping me drive away in my dream vehicle!Hi Sarah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Dan, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 04/12/2025