Customer Reviews of AutoNation Subaru Spokane
Review type:
Service Assistance
by TJEGGERS on 05/28/2025Came to have the rear license bolt remove so that the new plate could be attached. The previous plate had been removed, apparently its head of the bold broke off so new plate could not be attached. Came to the Service Department where they… were able to remove the bolt so the new plate could be attached. The Service personnel were very friendly and kind.Computer update
by James B on 03/03/2025I received a letter about the infosystem in my 2020 outback. They seem to be having some issue on certain models and years. Mine was having some issues so I called to set an appointment and they got me in the next week. The staff was very… informative and kept me in the loop throughout the whole process. They updated the software and it seems to have done the trick. I will definitely go back.Wash Me!!
by KM on 01/04/2024Everyone was very friendly, service was provided. I was just surprised the car wasn't washed or vacuumed. For some reason I had just assumed it would be done.Hello, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Subaru 18,000 mile service
by Robyn Reamer on 01/06/2023updated 01/23/2023I was extremely pleased with my experience at AutoNation on Friday, December 23rd. Everyone was so friendly. The communication was excellent, nothing was done without prior consent. I will only take my Subaru to this location in the future.Oil Change
by Jennifer on 01/19/2023I clipped a coupon for a synthetic oil change at AutoNation. This saved me about $20 on my service. They met me at the door and took my information. I was taken to the waiting room where I was given coffee and a donut. They were done with… my vehicle in no time. Very friendly and satisfying visit.Hello Jennifer, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Brake job done
by Noodles on 01/11/2023They always answer my questions and take care of my car needs.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Wrong oil filter oil all over engine
by Jikailee on 12/25/2022I took my car in for a routine oil change, waited three hours during a work day, and received it back leaking oil all over the engine, leaking from the wrong oil filter. Oil burned on the engine and put smoke into the car. I was told that… it would be detailed but it wasn’t. The only good part of the whole experience was kindness and service offered by Kylie and Jeremy.Hi, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (509) 850-9358 so we can assist you further. Take care!
Installed alternator belt inside out
by Adrianna on 01/11/2022Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way.… Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.Hi Adrianna, thank you for leaving this detailed feedback about your experience with our dealership. We regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9358 -- we hope to hear from you soon.
Sarah, the number listed is the general autonation Subaru phone number. If you’d like to “rectify” the situation give me an extension I can call or find my customer profile and give me a call.
Oil change first check up
by Kimchristen on 06/28/2021It was great. Zach was helpful, pleasant and quick.Kimchristen, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not Worth It
by jtvelez on 05/18/2021The truth to be told, most of the services they say they do is either not entirely done, or checked off done but wasn’t. I will never go back unless necessary.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (509) 850-9358. We'd appreciate the chance to make your experience a positive one.
Update starling new wipers
by Mermaid on 04/15/2021Service advisor was very polite and courteous I waited for my service at the dealership to be completed I was very comfortable in the waiting areaMermaid, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Spokane Valley! If you have any further questions, please give us a call. We're always happy to help!
Quick & friendly
by SharonB on 01/19/2021Robert understood my request & communicated with me efficiently. Was delighted to have service completed so quickly!We are pleased to hear you had such a positive experience with us. If you have any further questions, please give us a call. We're always happy to help! Take care!
Patronized
by Complaining on 12/05/2020Last week I took my Outback in to try to find why my car battery constantly dies. This has happened at least 50 times since I bought it almost 4 years ago. I have asked them to fix the problem ever since the first 6,000 mile check up and… each of the five thereafter. They appear to never go beyond charging and checking the drain on on the battery even though I tell them there is something mechanical or electrical causing the problem. I have replaced the battery 2 times and even bought a spare battery to jumpstart the car when the battery is dead again. They didn’t follow my request again and blamed my problem on not driving enough (less than 2,000 miles in the year of COVID-19). However, I drove a total of 35,000 miles in the previous years. They did not check anything beyond the battery according to the bill. They seem like very pleasant folks at checkin but I question the thoroughness of the mechanics. I loved my Subaru but in frustration traded it on a 2018 Honda on Thursday. Enough said.Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (509) 850-9358 when you can so we can address this situation directly. Thank you and have a great day.
Oil change ji
by Djbcon @msn on 11/24/2020I waited 2.5 hours for a simple oil changeHi, thank you for taking the time to leave us feedback.
As Usual...Super Service
by Teresa O on 10/23/2020Nothing but the best at Auto Nation. Courteous, honest, helpful and Efficient.Teresa, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Customer Service 101
by Disappointed on 07/17/201834 minutes on the phone waisted setting up my appointment. Show up at appointment date and time and not scheduled! An hour of my time waisted setting up my appointment again! Tried to sell me parts not needed & charge over $800! Didn’t… check tire pressure or sensor after telling me they did 3 times! Took car to another shop that day and they took care of me for free & advised me AutoNation was wrong & tried to overcharge me! This happens each time I bring my car here & this was the last time! Never bringing my car here again! Get a second opinion unless you want to pay for what you don’t need, be overcharged or get the run around!Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9358. We hope to hear from you.
Never another Subaru
by LeahOut on 09/21/2017I took my 2013 Outback into the dealer for starter problems. We bought this car new because Subaru is suppose to be one of the best lasting cars out there. Of course we didn't buy an extended warranty because you shouldn't need it, and… shouldn't Subaru offer a decent warranty to begin with. I drive all highway miles, and don't have a heavy keychain so there is no reason a starter should need to be replaced, it makes me wonder now what other part will wear out that shouldn't, I use to feel safe knowing my car would get me there, but not so much now. I missed a family even on the west side of the state because of this car. Not only is my starter not covered they want $700 to put in a new one. I will never buy from Autonation, nor another Subaru. I have recommended both over the years which is why also my parent's bought one. Never again.Hi Leah, thank you for bringing this matter to our attention. If you would be willing to give us another chance, please reach out to our General Manager at (509) 850-9358. We would appreciate the opportunity to turn your experience around.
free tire change issues
by gooddriver28 on 02/01/2015I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was… still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.No pressure, friendly car buying experience
by jenniferb3 on 09/06/2014Doug was fantastic, from answering questions, to getting to know my husband and I and what our priorities were. It felt like getting to know a new friend, and not buying a new car. We couldn't be happier with our experience!One star too much.
by levalm1 on 08/27/2014The service worker was beyond rude, even yelled at me. I expressed a problem and he had an attitude of can't do anything...not even willing to ask or check on the matter. Worst service experience I've ever had. Even giving one star is too… much.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Legacy
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, James! Drive safe, and we'll see you on the road.
by Kerry Valdez on 03/04/2025