AutoNation Subaru Spokane
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Wrong oil filter oil all over engine
Written byon 12/25/2022
I took my car in for a routine oil change, waited three hours during a work day, and received it back leaking oil all over the engine, leaking from the wrong oil filter. Oil burned on the engine and put smoke into the car. I was told that it would be detailed but it wasn’t. The only good part of the whole experience was kindness and service offered by Kylie and Jeremy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kevin Smith on 12/28/2022
Dealer Response
Hi, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (509) 850-9358 so we can assist you further. Take care!
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