AutoNation Subaru Spokane
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Installed alternator belt inside out
Written byon 01/11/2022
Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way. Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Adrianna on 01/18/2022
Sarah, the number listed is the general autonation Subaru phone number. If you’d like to “rectify” the situation give me an extension I can call or find my customer profile and give me a call.
ReportSarah Rudolph on 01/12/2022
Dealer Response
Hi Adrianna, thank you for leaving this detailed feedback about your experience with our dealership. We regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9358 -- we hope to hear from you soon.
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