Customer Reviews of AutoNation Subaru Spokane
Review type:
Used car sale
by Givemeahi5 on 03/16/2024
Thanks for the friendly and helpful assistance in purchasing our car from you.
103 reviews
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Mike Libby- Autonation Subaru Spokane
by Korimarie976 on 05/14/2015After being told by several other salesman at different dealers that there was no chance of me getting a white 2015 WRX & that I should broaden my color choices, I went to see Mike Libby at Autonation Subaru in the Spokane Valley. Not only… was he able to locate the exact vehicle I wanted within minutes of sitting down with him, he also found one with extra accessories. During the entire process of waiting for my new WRX to arrive he kept in constant communication with me. When there was a slight issue with transportation getting it here he spent his own off-time working on getting my car her before it was due. He even came in on his day off to make sure everything was perfect & in order so I wouldn't have to wait any longer to get my car. Amazing customer service! I am beyond happy with my experience & new WRX!A Pleasant Experience!
by subarista3 on 04/27/2015This is my 11th Subaru, and I don't think you can buy a better vehicle. Autonation in Spokane Valley, Washington really makes it easy to purchase a new vehicle. Keith Moors, is an exceptional and experienced sales person. Never in a rush… and takes time to explain all the new technology. He had sold me Subarus for over 20 years! I have sent a lot of friends to him, and never did one of them have anything to say negative about Keith. He takes the time needed to make you comfortable. The dealership has a wonderful relaxed atmosphere to make such an important purchase. You can't beat Subaru for safety, reliability, and they hold their value. Unbelievable in the snow. The last few years, I have commented to my wife about how easy it is to drive a Subaru while driving, and she agrees. I already have another on order! I would definitely recommend this dealership and Keith Moors. In fact, I have several times already.Great car buying experience
by falcon_013 on 04/26/2015Recently bought a brand new Subaru Legacy and couldn't be happier. Autonation Spokane Valley's Subaru dealership was kinder, had better prices, and although not as large of an inventory, they were overall better than their rival Subaru… Spokane dealership located in downtown Spokane. Very pleasant, although lengthy, car buying process and I am happy to recommend this dealership to anyone looking to buy a brand new Subaru! Patricia Hawley was our sales rep and she did great. Only "downside" was it was a long test drive, which isn't too bad.Great Car - Great Salesman
by Sales_5_Stars on 04/20/2015Almost two years ago I bought a Subaru Forester from AutoNation Subaru of Spokane, with the help of salesman Paul O'Rourke. I really enjoyed the selection process while working with Paul, and had total confidence that the decision was… Perfect for my needs and wants. The Service Dept has been pleasant to work with, and all service professionally done. Recently I inadvertently changed the information and format of the display screen; and giving up trying to reset it, called Paul. As always, he was quick to respond, and efficiently guided me through the process. Such a simple gesture means so much when it is done with the genuine caring professional attitude that Paul and the rest of the staff always demonstrate.happy customer
by JoshandBeth on 04/07/2015Wife and i were looking for a very specific Subaru Tribeca. our sales person was Chad. he was very helpful, not pushy on any level and seemed only legitimately interested in finding the Tribeca my wife was after. Turns out they had one!… overall, the whole staff was super friendly and helpful.Very Happy Customer ; )
by Nickygold on 04/02/2015Single mom shopping for a new/reliable car? Scary! Turns out, there was nothing to be scared of. Doug was my sales person. I can't rave enough on how comfortable I felt during the entire process. He was very knowledgeable about the… capabilities and features of the Crosstrek I was looking at. He tried everything he could to make sure I didn't feel pressured in any way and that he wanted me to get the best fit for my budget and lifestyle. I will admit I went in with my guard up and ready to try to be tough so I wouldn't get 'screwed' haha that wasn't necessary at all!! Honestly a great experience and I highly recommend this dealership and especially Doug ; ) I returned to purchase the car a day later and Doug helped me transfer my personal belongings into my 'new' car and explained all the features to me. A few days later, I couldn't figure out the bluetooth and called the dealership. Doug wasn't there but another gentleman called me back from his cell phone as we went and sat in a crosstrek in the lot to walk me through the exact steps on how to fix it. Just recently went in for my free carwash, it was so busy, Doug ended up cleaning my car himself!? wow i had no idea, thats going above and beyond!!!Great place to buy a car. Knowledgeable/friendly staff, relaxed environment
by alexa808 on 03/27/2015I purchased my very first vehicle from Subaru Autonation Spokane Valley. I had been to another Subaru dealership in town, but they were pretty pushy and overall they did not meet my expectations well. When I came to Autonation, I was… instantly welcomed by a group of employees who were relaxed, smiling, and ready to help me. I knew exactly what vehicle I wanted, but Duane (the most helpful car salesman I have ever met) still took the time to go over every detail with me to make sure I was making the right choice which I absolutely did! Their finance department worked very hard (and even stayed past closing that night) to help find me the lowest APR. They were all about MY wants and needs. They even helped me find a good insurance policy. Additionally, I got a great deal on a brand new vehicle, way below the MSRP and I didn't even have to haggle for that price. Overall a great experience. I would absolutely recommend buying a vehicle from autonation. Duane was awesome also!!! Definitely see if you can work with him, he was very knowledgable and tailored everything perfectly for ME.Love our Subaru and Salesman
by lovesubies on 03/19/2015Love our new Subaru Outback 3.6R. Everything works great; engine is so smooth and quiet I can't tell if it is running; Really great Salesman (Keith Moors) at AutoNation Subaru in Spokane. Got a great car at a great price. Couldn't be… happier.Came in on his day off!!
by MikeJMax on 03/13/2015Our salesman was amazing! Mike Libby worked with my wife for months trying to find her the perfect car. She had a Legacy and wanted a new one. She had an appointment for an oil change and it happened to be Mike's day off. He still came in… at 9:30 to talk about cars with her and they found "the one". She made a comment about wanting a truck for me after they picked her car and he found "the one" for me (according to the wife) in a matter of minutes. Apparently the two of them have great taste. I didn't get off work til 4 so we showed up at 4:30, I test drove the truck and was hooked. Everything was so smooth and just great dealing with Mike. Shout out to Daniel, too. He should have been out at 5:30, but thanks to the two vehicles we purchased he stayed until 7:30 with us signing everything. The whole experience was great. My wife is a loam officer at a local credit union, so usually she gets irritated with dealerships that don't ever pay attention to her and forget where she works, these guys were so impressive, they didn't discredit her because she was a girl and "didn't know anything". I could go on for hours about how great the whole team is there, so I will stop now l!FANTASTIC SERVICE!
by tiffndar0909 on 02/27/2015We recently purchased 2 vehicles from AutoNation Subaru and could not be more happy with the service we received. We initially had an appointment with a salesman who happened to be busy with walk-in customers, instead of making us wait he… asked if we were ok working with his "understudy" and we took a chance and said yes. She was fantastic. We were not pressured or hounded in any way. In fact, I felt as if we were bothering them because we couldn't make up our minds about certain things. We told her exactly what we were looking for (1 mid-size SUV and 1 4 door car that was good on gas) she was able to take us to various vehicles within our price range and we found our desired vehicles very quickly. We were able to test drive both of them, baby in tow, with no issues. We were given the carfax for all vehicles we test drove which was very nice to have up front. The team worked on us with our trade-ins and got us the maximum amount they could for each of our trades. As long as I live here I will NEVER buy a car from anywhere else. We have been to other places in the area to buy vehicles before and it turned out terribly so we were terrified to even start the process all over again but I am so glad we did! The building is so nice and they even have a little play area for the kiddos!Great car buying experience!
by samuel27 on 02/26/2015BIG Thanks for all the amazing service and information from Ethan Berk. This guy knows his stuff and we are VERY happy with our experience and new Subaru. I will be send all my family & friends there to see Ethan for their next… car. Really appreciate it!Sales Review
by scooby76 on 02/25/2015Amanda Carstensen (Sales Associate) at Subaru of Spokane, WA was extremely helpful in answering my questions relating to the safety of Subaru vehicles. She was very insightful, and professional at all times. Thank You Amanda for all of your… help. I am very happy with my 2013 Subaru.From chore to delight and adventure, 5 stars PLUS
by SubyLovex2 on 02/23/2015Amanda Carstensen, you are an awesome addition to AutoNation Subaru of Spokane, WA. You set out to take us for a test drive, then ended up spending the entire day walking us through the entire process of buying my first NEW car. Your… knowledge, inspiration, easy demeanor and natural sales ability made the entire day an adventure, rather than just a chore to find a vehicle. I will car shop with you ANY day! Thank you Auto Nation for your great service, lack of pressure, and a gold star staff!Wonderful Customer Service
by worthit on 02/12/2015I would like to say Autonation Subaru of Spokane has won me over. They got me into a newer vehicle very quickly with little hassle from the finance office and didn't bother me with the less than perfect credit score. Mike Libby was the… best saleman I ever have dealt with. He wasn't pushy nor did he try to get me out the door quickly. He was interested in me as a long term customer. Very personable, percise and great personality, gave good pointers on my trade in. I will definitely be back beecause of him.Always treated us well!
by bjia on 02/07/2015We have been buying Subabru's from Keith Moors since the 1980's. He has always been fair with us. If anything goes wrong we can count on him tomake it right.free tire change issues
by gooddriver28 on 02/01/2015I have been bringing my Subaru to this dealership since 2003 and have generally been satisfied. I was very fond of John the previous manager, but unfortunately he left and relocated to another city. I always avoided Scott when he was… still service adviser, which was pretty easy, but was really dismayed when I heard he replaced John as manager. My issue with him took place in Nov.2014. I was not able to get an appointment for a winter tire change at my usual tire store and came to Auto Nation for a free tire change. I was told the summer tires would be placed in a bag and the center caps be put on my winter tires if that is what I wanted. The tires were not in a bag and the center caps were left on the summer tires. I asked for the "kid' to finish the job correctly and he proceeded to do that in the parking lot. While he was working I asked him if he had marked the tires and he said no, we don't do that here. I asked for Scott, who said tire marking was not necessary, because the rear tires of my Forester get criss crossed to the front and ultimately all tires would come around.I told him not so, tires on my car get moved from front to back, and back to front. He started a silly argument that I was wrong. I asked him to show me in writing to prove his point. He went to his office and printed a paper that clearly stated I was correct. Instead of apologizing he became loud, rude and argumentative. I decided never to come back. I was gone for the month of December and didn't have opportunity to complain.I stopped by last week to asked for the general managers e-mail and the lady at the info desk told me that Scott Randall was gone. Needless to say, that made my day. In the meantime I have been back for service and was satisfied. They are getting a new service manager and hopefully a more professional one. Also there are to many service adviser changes lately which is not very confidence inspiring. They don't seem to hold on to the good ones.Amazing Experience!!
by Genlecount on 01/27/2015I had been searching for a newer Subaru sedan Legacy for what seemed like forever! My husband and I after a disappointing (and long) day of car shopping decided to stop at one more dealership- Autonation Subauru. And I am SO glad we did! We… were greeted by Doug Fredricks who was happy to assist in my very particular list of desires I was searching for in my dream car. Doug drove us to whichever Autonation dealership we were interested in test driving cars at- and let me tell you there were quite a few! He spent hours with us trying to pin point exactly what I was looking for and at the end of the that day we didn't find "the one". I was disappointed but he assured me that as soon as a car came in that matched what I was searching for he would call me right away. The next day he called. A customer was trading in her 2011 charcoal grey Limited Legacy (sunroof and everything!) He told me it was my car and to come by after work to take a look. He even text me pictures so I could see it before I got there. When I arrived I couldn't beleive me eyes... There it was! My absolute dream car- we named "Destiny". After searching for so long it felt amazing that a salesperson actually took the time to really listen to what I was searching for. The entire sales and service teams are fantastic! I recommend Autonation Subaru and Doug very highly!Outstanding service
by Designeclectic on 01/21/2015Great experience! Purchasing a car isn't always a pleasant experience but everyone at AutoNation Subaru went far above and beyond to ensure that we had the best experience possible. Our salesperson, Chad, was exceptional and we couldn't be… happier with the new Legacy he found for us.Amazing service
by Madigurll on 01/20/2015I had the honor to be with Ethan Berk at my time of purchase of my new honda civic si, he previously was looking for a car for me before until he pulled up my new amazing car, really felt like he cared about my overall satisfaction , made… me feel like I wasn't just another number. Ethan is a great asset to your teamPurchase of 2015 Outback
by EJ45 on 01/17/2015Chad Fairchild guided us through the process. Very knowledgeable, friendly, not pushy. When I picked up the new Outback, it had a full tank of gas! Chad went thru all the electronic details and knew them well. I would highly recommend… this person upon entering AutoNation if you're in the process of deciding what to purchase here in Spokane,Wa.Buying our new Outback
by PhilH97 on 12/04/2014We had test driven the Outbacks at another dealer and found that dealer to be difficult in negotiating a price. We had already exchanged emails with Doug at Auto Nation and found him to be patient with the right amount of persistance, so… went over to give them a chance to earn our business. And they did. Auto Nation Subaru had the right car at a good price. The purchase process was straightforward and the finance rates offered were better than our banks. Follow up since the purchase has bee great!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
by Moses Jenkins on 03/21/2024