Customer Reviews of AutoNation Subaru Spokane
Review type:
Used car sale
Wrong oil filter oil all over engine
by Jikailee on 12/25/2022I took my car in for a routine oil change, waited three hours during a work day, and received it back leaking oil all over the engine, leaking from the wrong oil filter. Oil burned on the engine and put smoke into the car. I was told that… it would be detailed but it wasn’t. The only good part of the whole experience was kindness and service offered by Kylie and Jeremy.Hi, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (509) 850-9358 so we can assist you further. Take care!
Yes! Another Great Subaru Purchase!
by Gail and Mark on 11/30/2022I/we have owned a total of 9 Subarus starting with my 1979 Subaru Brat . . . fun car & I wish I still had it! We've purchased the last 3 from AutoNation Subaru, Spokane Valley and have been very HAPPY with each experience. Frankly the best… of ALL! Josh, our salesman, was knowledgeable, professional & very friendly. Pretty much at the last minute we were having trouble deciding on which model we wanted. Crosstrek vs. Forester . . . still LUV both but could only buy one! (haha) Anyway, Josh was so patient and helpful by looking up different models, features, availability, etc. Our new purchase, '22 Forester Limited is perfect! From beginning to end, the folks at this dealership are really GREAT and I can't say enough about them or Subaru . . . Absolutely LUV Subaru!!!Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great buying experience
by Mike on 08/31/2022Keith is a wonderful salesman very relaxed and low pressure which my wife really appreciates.We are pleased to hear you had such a positive experience with us, Mike! Don't hesitate to call us if you ever need anything. Be safe on the road!
A start of a beautiful relationship...
by Pete W on 07/29/2022Bought a 22 Outback from these folks. Order process was great (since none on the lot), easy to purchase with Julianna, Sales manager Gail was very nice, and accommodating, and works to delight the customer. Delivered by Sam and Colin.… Great car, great dealership, NO ADM or other crap fees. A "start of a beautiful relationship".Hello Pete, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Difficult Purchase Process
by Jeff on 07/28/2022Not sure why a dealer would make it so difficult to buy a car. The staff was nice and the car seems fine but the process to purchase was brutal. Now way it should take over 4 hours when there is no price negotiation and no financing.Hi Jeff, we are disappointed by your experience at AutoNation Subaru Spokane Valley. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9358. We hope to hear from you.
Andrew was incredibly helpful
by Me on 07/07/2022Andrew did a fantastic job in getting me the best deal possible, and the manager on shift was a trooper for going to such lengths to finalize our deal. I really reccomend this dealership to anyone looking into quality Audi/Subaru/Acura… etc. Thank you for the incredible service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Subaru Spokane Valley and we hope to be of service again in the future.
If you’re going to go, see Orosco (Noah).
by Maris on 06/22/2022Noah Orosco is the reason we made our purchase. Live out of state and found the truck online. Noah was extremely attentive to getting us the info we asked for. Sent extra pictures and even a couple videos. Definitely recommend this… dealership and especially Noah.Hello Maris, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
Highly recommended
by Sarah Moss on 03/04/2022Tyler was fantastic to work with. Very low pressure, highly informed salesman. The whole staff laughed and joked and visited with us during the car buying process, and we felt very respected and valued. My new 2022 Crosstrek is perfect, and… was sold at the perfect price point, which was less than all the other subaru dealerships nearby. Will not go anywhere else in the future.Hi Sarah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Andrey killed it for us!
by Ryan Oberbarnscheidt on 02/18/2022Easiest experience for my family. Didn’t sit around all day and didn’t have to do a bunch of back and forth negotiating. Gave us a fair price for trade in towards our new car. Thank you!Hello Ryan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help. Have a great day!
Installed alternator belt inside out
by Adrianna on 01/11/2022Went in mid-December for an oil change/multi-point inspection. They said my Alternator and A/C belts needed replacing. Two days later my car is squealing. Brought it in the next week, they make a small adjustment and send me on my way.… Didn't fix the issue. Finally got an appointment (which I had to drive to the shop to make because no one would answer the phone) for them to figure out they installed the alternator belt inside out. Took 3 trips back to the shop for them to look at it close enough to figure that out. No apology or refund given.Hi Adrianna, thank you for leaving this detailed feedback about your experience with our dealership. We regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9358 -- we hope to hear from you soon.
Sarah, the number listed is the general autonation Subaru phone number. If you’d like to “rectify” the situation give me an extension I can call or find my customer profile and give me a call.
Oil change first check up
by Kimchristen on 06/28/2021It was great. Zach was helpful, pleasant and quick.Kimchristen, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great customer service
by Aaron Fowler on 06/25/2021Ken did a great job matching us with the kind of car we needed. He was very knowledgeable and his expertise sold us on the car.Hello Aaron, thank you for your kind review; we are happy to pass along your comments to Ken here at AutoNation Subaru Spokane Valley! We always strive to provide personable and excellent customer service. Thank you again for the review!
John Hickey
by New2meF350 on 06/15/2021Looking for a pulling solution for a 5th wheel. Found a good candidate online. Responses were prompt and cordial which led to an "in person" viewing. 88 mi. one way so not an inconsequential action. Trade-in offer was reasonable. Sales crew… was focused and intent but held shy of being pushy. All-round we solved our problem with minimum fuss.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Spokane Valley! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Not Worth It
by jtvelez on 05/18/2021The truth to be told, most of the services they say they do is either not entirely done, or checked off done but wasn’t. I will never go back unless necessary.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (509) 850-9358. We'd appreciate the chance to make your experience a positive one.
Update starling new wipers
by Mermaid on 04/15/2021Service advisor was very polite and courteous I waited for my service at the dealership to be completed I was very comfortable in the waiting areaMermaid, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Spokane Valley! If you have any further questions, please give us a call. We're always happy to help!
Purchase of 2021 Subaru Ascent
by Paul & Janet on 02/22/2021All the sales and service folks are top notch and we are sharing this with all our friends and family. We were really treated like family and I can tell you without hesitation that Ive never had a sales man go thru the owners manual… covering all the important features of our new Ascent as Keith Moors did for us. Fantastic service and the The manager Gail was an incredible help as well.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Great Experience - Thanks Austin
by Karl Stetson on 02/03/2021Our experience was very positive. We drove 200 miles to buy an Outback and our salesperson, Austin, made the entire thing very easy and seamless. We got exactly what we wanted and for a great price. We were able to do a lot of the paperwork… in advance and were in and out of the dealership in about an hour. Austin communicated with us through the whole process and made sure we were well taken care of.Karl, we are so pleased you enjoyed your visit to AutoNation Subaru Spokane Valley! We can't wait to see you again, have a great day.
Quick & friendly
by SharonB on 01/19/2021Robert understood my request & communicated with me efficiently. Was delighted to have service completed so quickly!We are pleased to hear you had such a positive experience with us. If you have any further questions, please give us a call. We're always happy to help! Take care!
Crosstrek purchase
by Terrelynn on 01/19/2021Very pleased the the dealer experience. We dealt with 3 different gentlemen, and all 3 were friendly, knowledgeable, and laid back. No pushy car dealer ppl!!! We were grateful for that. Since then, they have emailed, making sure we’re still… happy with the car. ExtraordinaryWe appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help. Have a great day!
Patronized
by Complaining on 12/05/2020Last week I took my Outback in to try to find why my car battery constantly dies. This has happened at least 50 times since I bought it almost 4 years ago. I have asked them to fix the problem ever since the first 6,000 mile check up and… each of the five thereafter. They appear to never go beyond charging and checking the drain on on the battery even though I tell them there is something mechanical or electrical causing the problem. I have replaced the battery 2 times and even bought a spare battery to jumpstart the car when the battery is dead again. They didn’t follow my request again and blamed my problem on not driving enough (less than 2,000 miles in the year of COVID-19). However, I drove a total of 35,000 miles in the previous years. They did not check anything beyond the battery according to the bill. They seem like very pleasant folks at checkin but I question the thoroughness of the mechanics. I loved my Subaru but in frustration traded it on a 2018 Honda on Thursday. Enough said.Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (509) 850-9358 when you can so we can address this situation directly. Thank you and have a great day.
Oil change ji
by Djbcon @msn on 11/24/2020I waited 2.5 hours for a simple oil changeHi, thank you for taking the time to leave us feedback.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Legacy
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
by Moses Jenkins on 03/21/2024