Customer Reviews of AutoNation Subaru Spokane
Review type:
Used car sale
Service Assistance
by TJEGGERS on 05/28/2025Came to have the rear license bolt remove so that the new plate could be attached. The previous plate had been removed, apparently its head of the bold broke off so new plate could not be attached. Came to the Service Department where they… were able to remove the bolt so the new plate could be attached. The Service personnel were very friendly and kind.Computer update
by James B on 03/03/2025I received a letter about the infosystem in my 2020 outback. They seem to be having some issue on certain models and years. Mine was having some issues so I called to set an appointment and they got me in the next week. The staff was very… informative and kept me in the loop throughout the whole process. They updated the software and it seems to have done the trick. I will definitely go back.We are pleased to hear you had such a positive experience with us, James! Drive safe, and we'll see you on the road.
New car
by danshane on 07/31/2024Nice to work with and no high pressure to purchase a vehicle nice group employee’sHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Used car sale
by Givemeahi5 on 03/16/2024Thanks for the friendly and helpful assistance in purchasing our car from you.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great car buying experience
by JeffreyB on 03/04/2024I recently purchased a car from AutoNation Subaru. I got a good deal and everybody was very nice.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I'm not able to change my review of this dealership. I changed it on Google reviews but I don't know how to do that here. I would like to change it to a one-star review. I was sold a vehicle with damage that was not apparent when I bought it. I would not deal with these people again.
Listeners and relationship builders
by Stacey B on 03/03/2024Our salesman, finance person, and even the general manager took the time to listen to our car-buying goals. Everyone went out of their way to help us achieve those goals.Hi Stacey, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Richard on 02/13/2024The sales team was extremely helpful in so many ways. Great place to purchase a car. They made every effort to answer our questions.Hello Richard, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
2024 Ascent
by Grandma on 02/04/2024I had a 2022 Ascent took it in for a check up & ended up getting a 2024 Ascent which I love! Thanks to Tyler Burch sales Gail manager Lacy financial and so many more people that make you feel like family.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Honest
by Becky P on 02/03/2024Robert was very personable and straight forward. I called him first so he knew exactly what I was looking for before I got to the dealership. Very enjoyable car buying experience!Hi Becky, we appreciate you taking the time to leave us a response. Drive safe, and we'll see you on the road.
Great Crosstrek Deal!
by MichelleC on 02/02/2024I recently had a vehicle totaled out. It was my beloved outback and I went back to the same dealer to see what was available in the used market. I had my eye on a bare bones crosstrek that was previously a loaner and out for repair. I… expressed my interest, we chatted a bit on that day and I went home expecting to hear from them when the previous loaner would be available. The next day we got a call and got an offer of a brand new crosstrek that was barely more than what I was willing to pay for the used one. It was a great deal and my salesperson, Keith, and all of the office folks were very accommodating to two very tired individuals late in the evening. Everyone treated us well and I have nothing but great things to say about the AutoNation Subaru team of Spokane!Hello Michelle, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, AutoNation Subaru Spokane Valley
Wash Me!!
by KM on 01/04/2024Everyone was very friendly, service was provided. I was just surprised the car wasn't washed or vacuumed. For some reason I had just assumed it would be done.Hello, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealership! Awesome people!
by Nick88! on 11/27/2023Easy purchasing process. Knowledgeable and understanding staff!Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great team. They are quick and value my time. Gold star.
by Mike Tree on 11/22/2023High integrity and happy team. This place is well led and it shows. Well done.Hi Mike, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent sales experience
by Kris E-Car on 09/07/2023Wesley responded to our inquiry about the car immediately, and was professional and not at all pushy. He showed us what he knew about the car, didn't pretend to know more than he did (it's an unusual electric car) but researched answers to… our questions promptly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Spokane Valley. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Some of this…some of that
by Kenton on 09/07/2023Friendly staff. Does respond to emails. I will get the info myself without their help.Hi Kenton, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9358 -- we hope to hear from you soon.
Purchase took 4+hrs
by Jaime T on 07/03/2023Super friendly employees. Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of my vehicle. We made a special separate over 1hr each way drive to… the dealership to make the second pick up time. The pick up then took over 4 hours to purchase with cash. From online: It typically takes 4 to 6 hours to buy a new car 1. Research: 60-120 minutes 2. Prepare your finances: 60-120 minutes 3. Chose a dealership: 30-60 minutes 4. Test drive: 15-30 minutes 5. Pricing and negotiation: 30 minutes 6. Sign the paperwork: 60 minutes 7. Taking delivery of your new car: 30 minutes Steps 1-5 had been completed during the first visit. For my second scheduled pick up, I expected to spent 1-2hrs to take ownership of the vehicle. I had nothing to finance. I didn't add any packages. Trade in was cleaned out ready to go. Paperwork once the process began took less than 30 minutes. The problem was the three and a half hours we waited to sign the paperwork. This made our pick up last almost 4.5hrs. I had a young child with me and they missed their class as a result. I let the staff know when I arrived that my child had class in 4hrs. The staff was nice and let us pick some free Subaru swag for the delay. My child loved the swag but was "so bored". Still not sure why it took so long. If we had know, could have gone elsewhere to spend the 4 hrs and taken my child to class and come back when they were less busy. Instead they kept us waiting, saying it would be "just a few more minutes". The vehicle is great 5 stars, the pick up process was extremely tedious -3 stars.Hi Jaime, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (509) 850-9358 to discuss what we can do to help.
Matt Morgan
by MattM54 on 02/02/2023I purchased a 2014 Tesla model S P85. I really like the car and my sales person was very nice but not knowledgeable about the car. I asked several times about extended warranties. With the finance person I asked again. He said there are no… extended warranties for Tesla's. But they have a 90 day warranty on "every car" they sell. He showed me the paperwork and had me sign it. When I got home, I read the fine print on the bottom and found that many cars are not included in their "every car they sell" warranty, including all Tesla's. We have emailed them about this and have not received any reply. In addition they did not have the car fully charged when I came to pick it up and drive it home over 200 miles. They also did not know how to get it out of Valet mode and they said they contacted Tesla about it. When I called Tesla 3 days later they had not received any calls and I had to do the process myself. For these reasons I cannot recommend them.Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (509) 850-9358 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
My sales person "Colin" and the finance person said all the cars they sell have a 3 month warranty. After reading the fine print many cars are not covered including all Tesla's. I would not have purchased the $40,000.00 Tesla without some type of warranty. I asked several times about purchasing a warranty during the sales process. The car has a noise in the front end that needs to be looked at. When I called, Colin said it should not be a problem. He said his director would call me. He has not called me. The front desk will not give me to anyone in management and Colin has completely Ghosted me. Buyer beware, these guys are not honest.
Subaru 18,000 mile service
by Robyn Reamer on 01/06/2023updated 01/23/2023I was extremely pleased with my experience at AutoNation on Friday, December 23rd. Everyone was so friendly. The communication was excellent, nothing was done without prior consent. I will only take my Subaru to this location in the future.Oil Change
by Jennifer on 01/19/2023I clipped a coupon for a synthetic oil change at AutoNation. This saved me about $20 on my service. They met me at the door and took my information. I was taken to the waiting room where I was given coffee and a donut. They were done with… my vehicle in no time. Very friendly and satisfying visit.Hello Jennifer, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Brake job done
by Noodles on 01/11/2023They always answer my questions and take care of my car needs.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Laid back and easy
by Emerica on 01/07/2023I’ve been car shopping for a while and Lucas was the only person that let me do what I wanted to do to confirm and check out the car. Asked and gave great information and didn’t beat around the bush. The place was clean and every… interaction was good.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Legacy
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
by Moses Jenkins on 03/21/2024