Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.

AutoNation Subaru Spokane

See all Inventory
Write Service Review
AutoNation Subaru Spokane
10000 E Sprague Ave, Spokane Valley, WA 99206 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
(83)
Recommend:
Yes (12) No (1)
Service Rating
(20)
Recommend:
Yes (3) No (0)
Back to Sales Reviews

Dealership Sales Review

sales Rating
Matt Morgan
Written by MattM54 on 02/02/2023

I purchased a 2014 Tesla model S P85. I really like the car and my sales person was very nice but not knowledgeable about the car. I asked several times about extended warranties. With the finance person I asked again. He said there are no extended warranties for Tesla's. But they have a 90 day warranty on "every car" they sell. He showed me the paperwork and had me sign it. When I got home, I read the fine print on the bottom and found that many cars are not included in their "every car they sell" warranty, including all Tesla's. We have emailed them about this and have not received any reply. In addition they did not have the car fully charged when I came to pick it up and drive it home over 200 miles. They also did not know how to get it out of Valet mode and they said they contacted Tesla about it. When I called Tesla 3 days later they had not received any calls and I had to do the process myself. For these reasons I cannot recommend them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 2 comments
Sort by:
Matt Morgan on 02/27/2023
My sales person "Colin" and the finance person said all the cars they sell have a 3 month warranty. After reading the fine print many cars are not covered including all Tesla's. I would not have purchased the $40,000.00 Tesla without some type of warranty. I asked several times about purchasing a warranty during the sales process. The car has a noise in the front end that needs to be looked at. When I called, Colin said it should not be a problem. He said his director would call me. He has not called me. The front desk will not give me to anyone in management and Colin has completely Ghosted me. Buyer beware, these guys are not honest.
Report
Noel Guber on 02/04/2023
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (509) 850-9358 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Report
Back to Top

Join Edmunds

Receive pricing updates, shopping tips & more!

Back to Top