AutoNation Subaru Spokane

Super friendly employees. Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of my vehicle. We made a special separate over 1hr each way drive to the dealership to make the second pick up time. The pick up then took over 4 hours to purchase with cash. From online: It typically takes 4 to 6 hours to buy a new car 1. Research: 60-120 minutes 2. Prepare your finances: 60-120 minutes 3. Chose a dealership: 30-60 minutes 4. Test drive: 15-30 minutes 5. Pricing and negotiation: 30 minutes 6. Sign the paperwork: 60 minutes 7. Taking delivery of your new car: 30 minutes Steps 1-5 had been completed during the first visit. For my second scheduled pick up, I expected to spent 1-2hrs to take ownership of the vehicle. I had nothing to finance. I didn't add any packages. Trade in was cleaned out ready to go. Paperwork once the process began took less than 30 minutes. The problem was the three and a half hours we waited to sign the paperwork. This made our pick up last almost 4.5hrs. I had a young child with me and they missed their class as a result. I let the staff know when I arrived that my child had class in 4hrs. The staff was nice and let us pick some free Subaru swag for the delay. My child loved the swag but was "so bored". Still not sure why it took so long. If we had know, could have gone elsewhere to spend the 4 hrs and taken my child to class and come back when they were less busy. Instead they kept us waiting, saying it would be "just a few more minutes". The vehicle is great 5 stars, the pick up process was extremely tedious -3 stars.